Enterprise Rent-A-Car offers a convenient car rental experience with thousands of locations, including many in Chicago. Known for its exceptional customer service, Enterprise has a 65-year reputation for care and support. Customers report positive experiences with friendly and helpful staff members like Luevania and Alphonso. Many appreciate the quick and easy booking process, whether online or via the Enterprise app, allowing for a smooth rental experience. While the majority of reviews highlight the professionalism and kindness of the staff, some customers have noted issues with weekend business hours and the pickup and drop-off process, particularly in busy downtown locations. Despite these concerns, many choose Enterprise for its competitive prices and commitment to customer satisfaction. Overall, Enterprise Rent-A-Car stands out as a reliable choice for travelers looking for quality car rentals, with staff that genuinely care about making the experience enjoyable.
Outstanding management, He & his staff were excellent in handling a busy office. The selection of cars was also very good!
August 2026
Tom at this Enterprise location was absolutely amazing! He was by far the most helpful, kind, and genuinely friendly employee I’ve ever encountered at any car rental company. He made the entire experience so easy from start to finish. Enterprise is lucky to have him, and truly can’t recommend Tom enough.
August 2026
Enterprise is always my first choice when renting a car. Their locations are always convenient and employees always go out of their way to be helpful, friendly, accommodating, etc.
