New Balance Chicago offers friendly and helpful service in a welcoming environment. Customers appreciate the knowledgeable staff, who assist with shoe sizing, including using tools like 3D scans, and help find the right shoes even if specific sizes or styles are not in stock. The team is patient, kind, and never feels rushed, making shopping enjoyable. Loyal customers have been returning since the 90s, grateful for the consistent guidance and assistance. Many reviews highlight staff members such as Justin and James for their exceptional service and support in choosing the best shoes. The store also excites customers with updates on new products and Chicago gear. Overall, New Balance Chicago provides a positive shopping experience with great customer service and a helpful team.
Top level sales personnel that know their product line. Helpful and efficient.
April 2026
Jose was very nice this morning he went over and beyond to help my daughter which he did very well he was willing to help another store associate from a different store with a job he had experience in doing i can honestly say this young man loves his job
February 2026
Came in not knowing exactly what I needed or wanted, but the sales associate Jacoby was super helpful! I was surprised how easy and quick the foot scanning was, and the first pair I tried on were perfect. Huge shout out to Jacoby!!
Parking was a bit of a challenge, but worth the effort.
