Old Navy in Chicago, IL, offers a wide selection of clothing for the whole family, including trendy maternity wear, casual basics, and seasonal items for women, men, and kids. The store is known for its clean and organized layout, making shopping a pleasant experience even during busy times. Customers appreciate the friendly and helpful staff, with some mentioning staff members who go above and beyond to assist, find out-of-stock items, and provide good suggestions. The store has recently improved in customer service, creating a welcoming atmosphere that encourages repeat visits. Shopping is convenient, with options for online purchases and in-store pickup. While the store is generally praised for its variety and organization, some reviews note that during peak hours, clothes can sometimes be messy. Overall, Old Navy in Chicago is seen as a reliable place for casual, fun clothing with friendly staff and a positive shopping environment.
Manager and all employees are super friendly and helpful! The store is always very clean and organized.
September 2025
Helpful staff. I was informed of their current sales as well as their upcoming sales of the season.
August 2025
Naomi was amazing! The best customer service I received in a very long time. She helped with finding what I needed and gave me insight to how the app works. Love this location, I will now be a regular. Thanks again Naomi!
