REI is a well-known outdoor retailer that offers a wide range of gear for camping, hiking, biking, and climbing. Customers appreciate the high-end quality of the products available, including clothing and equipment for all ages. The store also features a variety of camping supplies and has a clearance section that many find appealing. Some shoppers have enjoyed helpful service from staff, particularly in the shoe department, where employees have provided useful advice for outdoor adventures.
However, experiences can vary. Some customers have found the selection limited compared to online options, and a few have noted that staff engagement may not always meet expectations. There are concerns about pricing being on the higher side, with few discounts available. Additionally, some shoppers have reported confusion in navigating the store due to insufficient signage, resulting in a frustrating experience. Overall, while REI offers quality gear and good service at times, some customers have left feeling disappointed with their shopping experience.
Clean store, lots of brands and clothing available. Friendly staff
September 2026
Not the quality and quantity of goods that I could find in others REI around the country
September 2026
Greg was very helpful with talking us through the binoculars section and helping with my purchase. I appreciated this because it was so busy with the Labor Day sale
