The UPS Store #1853 in Chicago is a locally owned and operated business that provides a range of services including packing, shipping, printing, document finishing, notary, shredding, and faxing. Located in Printer's Row at Dearborn Station, this store is known for its friendly and helpful staff, who are often praised for their quick service and willingness to assist customers, even close to closing time. However, some reviews highlight concerns about professionalism, particularly regarding employee presentation, with mentions of casual attire that may not be suitable for a work environment. Additionally, there are mixed experiences regarding store hours; some customers have reported the store closing early or being on break during posted hours, leading to frustration. Despite these issues, many customers appreciate the good service they receive when the store is open. Overall, while The UPS Store #1853 offers valuable services and a friendly atmosphere, there are areas in need of improvement, particularly in employee professionalism and consistency in operating hours.
Had a great experience with employees. They made my day after a typical bad experience at the DMV - very easy to work with UPS team. They are professionals. Would highly recommend printing and laminating here.
August 2026
You expect more from a national brand, but it’s just a functional stop. It got the job done without fuss, though the lighting was a bit harsh. Felt a bit empty inside, not the kind of community feel you might anticipate.
July 2026
Awesome service every time at the UPS Dearborn Station location in Chicago. They are quick and my mail gets delivered on time. But most importantly, the staff are patient, helpful and kind.
