The UPS Store #1853 in Chicago is a locally owned and operated business that provides a range of services including packing, shipping, printing, document finishing, notary, shredding, and faxing. Located in Printer's Row at Dearborn Station, this store is known for its friendly and helpful staff, who are often praised for their quick service and willingness to assist customers, even close to closing time. However, some reviews highlight concerns about professionalism, particularly regarding employee presentation, with mentions of casual attire that may not be suitable for a work environment. Additionally, there are mixed experiences regarding store hours; some customers have reported the store closing early or being on break during posted hours, leading to frustration. Despite these issues, many customers appreciate the good service they receive when the store is open. Overall, while The UPS Store #1853 offers valuable services and a friendly atmosphere, there are areas in need of improvement, particularly in employee professionalism and consistency in operating hours.
I’ve been there five times to mail and return packages. Always being treated the best! Staffs are really friendly and helpful. They took care of everything for me :) And they made the process smoother than you could expect. 10/10
May 2026
I always have a great experience at this location, all thanks to the incredible workers. Pam especially is always warm, patient and thorough. This is officially my go-to for UPS drop-offs.
May 2026
It was very very quick with a beautiful smile and attitude 👍😊
