Verizon offers excellent customer service, particularly at their Chicago store, where staff members go above and beyond to assist customers. One standout employee, Sylvestre, has been praised for his exceptional patience and dedication, spending hours helping customers secure the best deals on their phones and plans. Customers have expressed gratitude for his willingness to stay beyond his shift to resolve issues, ensuring they felt supported throughout the process. The store's management also receives high marks, with team members like Juan providing effective solutions for business needs, such as selecting the right hotspot. Sandra and Raquel have been commended for their efficiency in switching business lines and transferring information while maintaining a friendly atmosphere. Even during busy times, they continue to offer helpful and pleasant service, exemplified by Sandra's troubleshooting skills despite external challenges. Overall, customers report positive experiences with the Verizon team, highlighting their professionalism and commitment to finding solutions, making the store a recommended choice for mobile and business needs. The option to schedule appointments online adds to the convenience of visiting the store.
Continually terrible customer service experienced here. It’s just the worst.
June 2024
Employee was very happy to help and very friendly. I ordered 5g home internet to be picked up in the store. He knew my name when i told him I was there to pick up my device! All he asked for was my id and i showed it to him and then gave me the device and instructions in a bag. The fastest visit to a wireless store... read full comment
June 2024
Continually terrible customer service experienced here. It’s just the worst.
