Viceroy Chicago is an amazing, modern hotel in a superior downtown location close to Rush Street, within walking distance of many stores and tourist stops. Many guests describe it as absolutely the most amazing hotel in Chicago with the best staff and hospitality, noting the entire staff is fantastic, attentive, welcoming, and provides impeccable service. The hotel is modern and clean with all the amenities, including comfy beds, a large bathroom, a mini bar, and stunning lake views. The rooftop pool and restaurant/bar offer great views and food, with a stellar beverage program and innovative events like the spirited dinner series. However, some guests experienced issues. The valet service can be difficult to locate with no signs, sometimes requiring guests to block traffic, and staff is not always there. There have also been communication issues with the concierge regarding pre-arranged amenities. A minor complaint from some is that rooms can run hot despite air conditioning settings. Still, many highlight outstanding, seamless valet service and staff members who go above and beyond to make stays stress-free and special, contributing to a wonderful, five-star experience for many visitors.
Love their space and how they’re innovating with their spirited dinner series. Had the best time at the American Whiskeys one and the food pairings were oustanding. Great way to meet people too. Their beverage program is stellar. And the hotel itself is superior in the best location close to Rush st. @chicagopescetarian
September 2025
Absolutely the most amazing Hotel in Chicago ❤️❤️. 5 Star all the way Best staff and hospitality in Chicago ❤️❤️
September 2025
What an amazing hotel! Hospitality team was attentive and welcoming, room was comfy, and I can't say enough about the views and food at the rooftop pool and restaurant/bar!
