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“Homie helped me to find the last gasket they had for my garbage disposal
It wasn't where it was supposed to be but he stuck with me to find it and saved me the 45min found trip to lowes....good stuff.”
“Received above-and-beyond help from Ron today. He spent at least 30 mins helping me get corroded screws out of a license plate holder and replacing it with new screws…all for a sale of under $2.00!”
“We had a bad storm today and Wendy and the crew at Whitmore Ace was Awesome. Wendy helped me with getting me a temporary fence even with No power. This is why I go to Ace instead of the big box stores. Great job guys!!”
“I wanted to return a small item purchased at a different Airgas location several months earlier, not certain if it was possible. The store manager happily offered a refund without hesitation. Though it's a 30 min drive, they've earned my future business.”
“I had an amazing customer service experience at Whitmore Ace Hardware located at 24604 Lockport St. in Plainfield. Brittany, the manager, went above and beyond to help me fix my tiered fruit platter. I originally thought I just needed a screw to stop it from wobbling, but Brittany quickly realized there was more to the issue.
Instead of giving up, she was relentless in finding a solution. She asked if I could leave the fruit tray with her so she could take a closer look. Later that same day, I received a phone call letting me know that Brittany and co-manager Patrick had figured out the problem and fixed my wobbly tiered fruit tray.
I honestly thought customer service like this was long gone, but Brittany and Patrick reminded me of what true, first-class customer service looks like. They were patient, kind, determined, and helpful from start to finish.
Thank you, Brittany and Patrick! I love my fruit tray, and I truly appreciate the care you both showed.”
“Awesome key duplicate service. I took a storm door key that other professionals did not accept, but they easily made me what I needed . Their key duplicates are highly recommended, they have a vast selection of designer keys which is great to make your keys easy to identify in a Keychain. This particular store always have staff members who are excellent in assisting you as soon as you enter the door.”
“Tom C was exteremly helpful & knowledgeable! He was able to answer all of our questions & even gave us some extra knowledge for the future ! Thank you Tom, great service here at Lemont Ace!”
“As the owner of Brightside Painting, I’ve had nothing but great experiences with the Sherwin-Williams in Plainfield. Dave is a pleasure to work with & always professional, helpful, and easy to communicate with. The whole staff is great and makes every visit smooth. It’s clear they value their relationships with contractors, and I really appreciate that.”
“friendly staff upon walking in. went in for a soda out of their vending machine and i gotta say- the price and selection are great, they're priced at .50/can; coke AND pepsi in the same machine- hell yeah!”
“I’m usually pretty good at figuring out my DIY projects, but Kristin made me glad I stopped to ask for help today. She went above and beyond to make sure I had everything, and her energy is just unmatched. It’s safe to say she’s my favorite part of the shopping experience there—she definitely knows how to turn a boring trip for parts into a great interaction. Thanks, Kristin for helping me figure out my gas line adapter. I would've still been there if you hadn't shown me the fitting size board 🤣”
“A very well stocked supply house both in equipment and commonly used components for service and installation. They also offer many solutions for service for different parts to different manufacturers you would be completely surprised they stock while offering them at a much better price. They also stock some more niche products you would not expect. I will also emphasize everything in this robust product offering is done so with phenomenal pricing. You will be greeted with counter salesman who also have good knowledge about the technical side of the industry which is not common. They are able to advise in many cases what best serves your needs. They are always friendly and operate with a sense of urgency to get your orders fulfilled. Everything from branch, to district to regional management is an excellent experience. I could not suggest a better supply house if you are looking for a dedicated branch specializing in Amana and Goodman products. They treat us as valued customers at all times.”
6AM - 10PM
13441 Rte 59, Plainfield
Hardware Stores
“Save big money at Menards.11% rebate going on now. Had what I needed in stock. Helpful staff walked me right to what I was looking for then asked if I needed a hand loading up. Great job.”
“Mike From outside lawn and garden and one of the cashiers we were at her three times today and they were most most helpful people I ever known I believe her name is Adrian Adrian”
“They had a part for my mower that no other place in the country that I called had. It pays to deal with someone who's been in business for 50 years! It was on the shelf a long time, but it got my mower up and running!”
“I just want to say Hannah is a great, friendly, sweet and helpful young lady today (Memorial Day) I was in there for a cart full of items needed last minute of course and she was very helpful unfortunately while myself and a few other people in line were waiting an older woman I would guess is her manager was very rude and condescending towards this sweet girl because while she was helping, not only myself, but a few other people she had in line this older woman demanded she started to move bags of what I would assume is soil OK, just completely disregarding the fact that this girl was already overwhelmed by the line of people while helping navigate items I was looking for as well as another gentleman and ringing us out at the same time But the very rude Manager didn’t catch her name. She was just roaming about the store, but that right there is the difference between a leader and a dictator. You see this poor girl is multitasking to her best ability and you belittle her in front of other people instead of oh I don’t know doing it yourself or asking anybody else in the store but no, let’s go after the young literally little girl who was maybe 100 pounds to do everything assist people looking for items, cash them out then stop everything to go move bags SMH. I think management needs a dose of reality and maybe some training leaders lead by example and she was definitely not that. We all think Hannah and left and told her not to let it get to her and she’s doing a good job even if her direct manager can’t see or acknowledge that what a shame”
“Since this store first opened they have come around full circle. Every project we have hired them to do for us has been spotless. There was a little miscommunication with the luxury flooring as far as them having it sitting when it was suppose to be delivered but that was all worked out and they got us moved up with their installers. We had GS Flooring which is their sub contractor for flooring they use. We had our bathrooms done years ago and now finally got the rest of our first floor completed and it absolutely looks fabulous!! The crew with GS Flooring was so fantastic!! Cannot honestly say enough about them! The guys worked hard and were completely done in 2 days with no messing around. We got the Lifesource Flooring which is Home Depot's exclusive brand. Looks fabulous! I'll post some after pics after everything is all cleaned up and back in place.”
“open to the public, not just to businesses , and if you need a weird item they more than likely have it in there online catalog , found many items that the big box stores would charge a fortune to order or have at a higher price at a decent price .”
“Saved my booty! I needed a key copied and the other place I tried with the automated kiosk was pretty pathetic and couldn't find the blank, hung and wasn't responsive and when it finally worked the 3rd time it wanted to ship me a house key for my scooter key blank.
Contrast with Buikema's Ace where they had 3 different blanks in stock of varying length and I could pick my size and their computer aided key machine made it flawlessly the first time. WELL DONE Ace!”
“Hands down the best and most personable rental services I’ve ever used . On a frantic last minute Friday job we needed an excavator rental with delivery within the 2 hours . Ed at rentals and his crew were fast, efficient and friendly . Not only were the prices fair but the machine was in such well tac . Thanks again I will definitely be renting equipment from Burris now on !”
“I needed a pipe threader die. The guy that answered the phone asked all the right questions to find out what I needed and told me he should have one in stock. I asked if he would go make sure before I drive 45 miles to get it. He went and checked for me and confirmed that it was what I needed. Very helpful.”
“This is a business to business supply store also open to general public. Good stock of professional grade tools safety equipment and general stock of items. This store also sells lawn equipment. If you are not buying for a business, This is where you can get tools and supplies that are more heavy duty than you would find a a place like a ace hardware.”
6AM - 10PM
621 Brook Forest Ave, Shorewood
Hardware Stores
“Mia proved her value to Home Depot today. She went above and beyond to assist me with finding a small recycling can. The location of these were incorrect and she took the time to look it up, walk the store, and find this. Lost a star for the inaccurate location to big in with, but gain so much respect for this young person as she showed initiative and excellent customer service today!”
“Online order for pickup at the Bolingbrook location went completely sideways with Lowes holding funds totalling about $3000 (order total was actually $800). Also it ended for pickup at Naperville AND Orland Park, through no fault of my own. The Naperville store manager was utterly useless in assisting with these issues, but Tiffany at Bolingbrook took the time to understand what happened (basically each freaking store placed a hold on my account for the order, causing some massive banking issues). She did her best to resolve the issue and even took the time to apologize to my kid who ended up wasting his morning being driven around to multiple Lowes for a few hours. Sucks the order went so sideways, but I appreciate Tiffany's assistance”
“Henry has to be one of the best employees there as my family and I had a nice conversation with him! He is your guy to go to for anything! My Mom told Aaron the manager about how friendly he was towards us! My family and I will
Be praying for him on his story that he told us too”
“Came in at 8:45pm tonight, July 24, 2026. Came in to look for paint for stairs as well as some other paint items. The individual that was working the paint area, her name was Remi. Extremely knowledgeable and stuck with us through the entire process which helped our decisions become a lot easier. It was nice to come in and be treated respectfully. Remni, was great, the vibe we got was she is an amazing person. Thank you Remni and thank you Home Depot.”
“Our go to place for outdoor bird food. Love to walk the isles and find deals. I look for the red tags.
Use to get out dog bones,but they changed brands,our dog is not happy.always a pleasant staff.”
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“Einstein and David were absolutely wonderful employees who helped us with getting our generator. They helped us with all our questions and helped us load the giant generator into our car in 90 degree heat! Thank you both for taking care of your customers!”