Lane Bryant is praised for its helpful and friendly staff. Customers highlight the exceptional service provided by employees like Phyllis, Sadie, and Shaq, who are described as kind, patient, and attentive. Shoppers appreciate the clean store and the great sales available. Phyllis, in particular, took the time to explain the importance of style over size when it comes to bras, offering several suggestions to improve customer satisfaction. However, there have been instances of challenging customer behavior, as noted by one shopper who witnessed a customer yelling at a cashier. The cashier, Omotola, handled the situation with grace and professionalism, maintaining her composure and providing excellent service. This incident sparked a call for better behavior among customers, emphasizing the need for kindness and respect in shopping environments. Overall, Lane Bryant is recognized for its dedicated staff and commitment to customer service, while also reminding shoppers to treat employees with respect.
I recently was at the Crestwood Illinois it was clean, staff was very pleasant. Just wish they had more clothing in store that is on line. I hate second guessing my size and not knowing if something will look on me. Yes I'd shop here again. And recommend this store.
June 2026
Considering it's been in my poetry for a while now and where I seem to resort for nearly two months for for the awesomest sundresses, what left to say? I think I might love it.
September 2025
Phyllis and Sadie helped me so much. Two of the most incredible women that they have working there. I love their sales I love the store it's clean they were so so helpful. Thank you ladies. God bless you!
