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“If you go in to this location make sure to only ask for Ethan, he went out of his way to make sure that I got everything I needed. He was extremely patient & kind, very thorough and even went the extra step to help explain to my daughter and I all of our options available. Ethan needs a promotion!
Unlike many others unfortunately the last time I came in Jake did not help me at all. He actually failed to report to Verizon that I turned in my daughter’s old phone, so therefore thanks to Ethan my bill is being credited over $600. Jake didn’t explain anything to me when I asked and was rushing me the whole entire time. Thanks again for all your help Ethan!”
“Robbie is very knowledgeable and friendly. She answered all my questions and made the process of switching to Boost very easy. Thank you for all of your help and for the top-notch customer service!”
“Gus and Michal were fantastic. They set up my new business account and the process was fast, efficient and clear.
I highly recommend this TMobile location. I do not like AT&T and Xfinity.”
“I always have a great experience when I visit your Boost Mobile store. Iceland was so helpful today with my concern. It took her less than 5 minutes to fix something on my phone that I had been struggling to understand for days. The service your store provides is outstanding!”
“The people at boost here in peoria really went above & beyond helping me resolve an issue i had with my phone...big thanks to Kelsi & the disrict manager ( sorry his name escapes me), more businesses need employees that look out for their customers like they did, making the experience as stress free as possible...i am very happy with the customer service & level of professionalism at work here...thanks again!”
“I can not say enough good things about this location on Glen. After poor service from another T-Mobile location and the run around on line I went here. Dre was outstanding and a great representative for this company. Will was also helpful with a challenging situation. Don't waste your time at other locations or towns. Thank you for the excellent service and caring about my issue. Again , Dre was great!!!”
“I neede a new phone and plan. The sales rep was very knowledgeable and helped me fully understand the options. He set up my phone and transferred the iCloud info to the new one. Very pleasant, no pressure experience.”
“Miguel was very professional and the best customer service I have received at any store and I've been with US cellular for over 10 years. He was very helpful and informational, and got me exactly what I needed zero hassle!”
“We changed over to Stratus for our Phone and Internet a few months ago. The whole process was easy thanks to all of their wonderful employees!! We started with Mary from the beginning, and she still checks in on us to make sure everything is good and if we need anything! I am very pleased with our services and their employees; I am so glad we decided to go with Stratus!!”
“Chad at the Washington, Illinois location is phenomenal in every single way.
My husband spoke to him over the phone about upgrading our iPhones, and Chad took time to find us the best prices, explained details in simple terms, kept us updated on new phone shipments and just had the most pleasant personality, infinite knowledge of phones and plans, and so much patience with us.
We went today to get both of us a new IPhone 17 and Chad did not miss a beat. He ensured our plan was the best and most cost effective. He didn’t try to sell us stuff we didn’t need. We bought all of the accessories he recommended. He was training a new employee and waiting on several customers the same time and everyone was amazed at his knowledge, his efficiency, his humor, his smile, and he showed no signs of stress or impatience. Just an all around great experience and we will never go anywhere else for questions or upgrades or anything. We will recommend Chad to our family and friends and we thank you, Chad, for treating us so well and for teaching us so much. And most importantly for not making us FEEL inadequate with our own limited “senior citizen” knowledge. Ha ha!!! You are a rockstar through and through and we appreciate you more than you know.
Clifford and Lori Creighton”
“We had this company for about 2 years. NEVER A PROBLEM. It handles everything. Prices are more than fare. Techs that come out are super friendly and very good at their jobs. Service calls are on time, quick and very professional. Can't go wrong. Thank u guys”
“so I signed up with the T-Mobile location in Costco and to be honest they made mistakes and I was made promises that didn't get delivered so I stopped trying to communicate with them because they weren't helpful and I started coming to this store and the staff here is awesome Wyatt and Lucas and Robin all kick ass and I got answers and they took time with me to get everything squared away I'm so thankful for them I was very frustrated after going to the Costco location for T-Mobile and this is definitely the store to come to because they are awesome!”
“Installation technician was polite and even helped me get an Ethernet cable ran to my computer. Speeds are genuinely more than 40 times faster than before. And he says they send out people to help with any future issues for free which sounds great.”
“I have been with T-Mobile a couple of years now. I have stopped in the East Peoria store with a problem maybe 3 times. Each time I have been treated awesome. Today I stopped because I had a problem with my phone that I couldn’t figure out. Jordan greeted me instantly. He fixed my phone problem. But I was so impressed by the way all of the employees treated the customers. The way I have been treated by T-Mobile the last 2 years I wouldn’t even consider going anywhere else. Thanks Jordan….”
“Stopped in yesterday to get my partner a new phone on my plan. Evin was the one who set us up. Really stand up, friendly guy. He knew a lot about the products and services offered and dealing with him was just like sitting there chatting with a friend”
“I needed a screen protector for my Samsung Ultra watch. I called all over Peoria and East Peoria trying to locate one with no such luck. By chance while stopped at a light I saw ATT. I went in told them I wasn't a customer but needed a screen protector. A salesman, Jimmy Salamanca, hooked me right up. What a bargain, $4.50 and I love it. THANKS JIMMY”
“Went to this store a couple days ago and they have improved greatly from the last time I had visited! My previous visit it seemed like no one knew what they where doing and was moving way to slow for such a simple task. But now it seems they've hired competent employees.”
“Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.
Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman needs
Better training.”
“2 old people enter the store and was greeted by the most wonderful friendly and nice young lady. I don't remember her name but she helped with our phone and made us feel like choosing t mobile was our best decision. Took about 5 minutes and all was good. Thank you for what has been the best customer service we have experienced in a very long time.”
“Ms Trina Lobdell the Retail Sales Consultant was super good at her job. Had to go back to the store twice for unrelated reasons and both times she got me up and going with in 10 minutes or less. 10/10 job.”
9:00 AM - 5:00 PM
416 Margaret St, Pekin
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“I’m only giving a full star review because the woman, Julie, who helped us out was a trooper through a horrid transfer of account handlers. She did a great job explaining things and dealing with the corporate people on the phone for us.”
“The young lady who greeted us was very friendly and polite. The gentleman who helped me with the purchase of my new phone was beyond amazing. He understood what I needed and sold me a great phone that suited my needs perfectly. His name was Mark and his customer service skills are stellar.”
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“Great internet service with coverage in rural areas. I use it daily for work on enterprise systems and have never had any issues with reliability. Speeds are as advertised and their service is also excellent.”