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“Impressed! I was quite skeptical years ago as I heard poor reviews about AWS internet, however a couple of people told me personally it works great for them. The tech, Adrian, came by and worked diligently to ensure I was all set up with internet service. He answered my many questions and helped me find the equipment I needed to get my internet up and running. Adrian was so personable, knowledgeable, had excellent customer service, a great attitude, and was committed to helping me despite some roadblocks we came across. He worked together with his team to provide some great internet! They are on the right path. Glad to have him as my tech.”
“Best Verizon I’ve been to! Brandon was extremely helpful, kind, and patient with my family. He did all the work and was trustworthy throughout the entire process. Highly recommend this Verizon store to anyone and everyone!!!”
“They helped me very well here. They explained everything to me. They transferred all my information to the new phone. I had cricket. And it changed me to boost mobile here and I'm happy. Thank you”
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“I came back in to add to my Google review because Jack did such a wonderful job with me. He ordered me a Google Pixel 8 Pro and it was free with my trade in. He put all the information from my old phone on my new one. Jack is the best!”
“Jazmin is the best, very professional and knows what she’s doing. Thank you Jazmin for making my family happy for the holidays! We’ll be back :) My baby is too happy with his new device”
“Angel went above and beyond assisting my wife and me today to set up our new phones. He had the utmost patience and good nature. He is extremely knowledgable. Angel is a real credit to your company. He truly knows the meaning of customer service.”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“Many thanks to Jeanette, who helped me solve my problem. Her work day was already over, but she stayed and completed the activation of my lines. She helped to save my old number. A very nice and kind girl. I recommend this store.”
“Webhostingpad provides excellent customer service. Any time or day, they respond to help you with any technical issue you may have. I highly recommend this company.”
“Always go here for help and David was really helpful. On top of the great customer service, Brian was very knowledgeable on Samsung products! Amazing work t-mobile”
“amazing work here! I got helped by Kelsy and she did an amazing job. really nice and helped me open my new account here. I will be coming back to kelsy thank you!”
“Enjoyed walking in and all reps welcoming me plus with a smile! Shoutout to Marco for taking the time to walk me through my new phone, suggest accessories, and answer my questions. Appreciate the service and professionalism.”
“I was extremely impressed with the service at this location. Nati was wonderful. Very patient, informative, and eager to help after I couldn’t get any answers over the phone for my account. Will definitely be going back in the future.”
“I had a problem with my account . Went to the T-Mobile store in Northbrook IL on Skokie Blvd . I am writing to tell you how helpful Anthony V the store manager was . He listened to my problem and took care of it . He was polite , attentive and made me feel he cared about me and my problem .
He was knowledgeable and got my problem taken care of . It’s because of employees like Anthony that I will continue to use T-Mobile for my cell phone service .
He is a valuable employee !”
“Went to T-Mobile to ask about my current service and left with a new Apple Watch! Shout out to Stephanie for the help! She was kind and patient even though I had a million questions. Sending my family to this location”
“Ivan was very helpful. He helped my husband who was having issues with his phone . He also suggested some other apps . He took the time to customer service him. I really appreciate that kind of Customer Service in today’s society. Thank you Ivan again.”
“I experienced an outage with my internet today and they got someone out to my home to fix my internet very quickly. From the time it went out to it being fixed was just under 2 hours. Also, Reshmi was super friendly and attentive over the phone. She followed up to make sure everything was okay. Originally I was frustrated, but the quick resolve to my issue was really appreciated. Thank you hipoint!”
“Been T-Mobile customer for so long . Every time I come here Selena always greet me she always so helpful every time I come pay my phone bill I usually asked for Selena she so helpful polite .”
“Wanted to say thanks to Doug for doing me a solid yesterday. My phone drowned at sea while on vacation in Mexico. Doug was able to let me barrow a used phone from the store and insert my SIM card for me to receive text messages that I needed to verify my accounts. Able to make a claim to the insurance to get a replacement in 2 days! I appreciate Doug being patient with me with the whole process!!”
“Busy store but if you want a new phone and service you gonna have to be patient till you turns coming up.However they younger gen people are not as pleasant to deal with (it is what it is)”
“The employee Cindy was the kindest person ever. I get very anxious sitting by myself for a while in public places, but she talked to me like I was a normal human being instead of someone that was trying to just get me to buy everything possible. It was so refreshing. I even got to yap without feeling like she was annoyed with me because she was engaged in the conversation while simultaneously helping me with everything. I appreciated it so much because getting a phone is kind of a big purchase and it can be stressful for a lot of people but it was so easy because she explained everything so well without making me feel dumb for the questions I asked. Wish everyone was like this.
Side note - she had the coolest rings ever which I think is a relevant point :)”
“After 5 phone calls with customer service and 2 visits to other T-Mobile locations I was helped by Mojahid. He was awesome and friendly. He ran into the sale issue with customer service as I had and was able to get my phone working again. I appreciate the time he took and made sure I could make calls before having me leave the store. Not many people go the extra mile and he did.”
“I went to T-mobile in Old an orchard because I had read the super reviews given to Brett! I had called last week to speak to Brett to inquire about time with him to choose a new phone, and more importantly to get help with my gmail. I had somehow lost access to my gmail in the phone app.
Brett did not disappoint! He fixed my email account- voila! And cleaned up my second phone’s sound problems, and spent ample time explaining the pros and cons of all the new features on the 15 pro. Additionally, he helped me choose EarPods, case cover and even put it on for me! T- mobile is lucky to have this young man!”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Badass facility, one of the nicest datacenters I've seen. Onsite security, 24x7 escorting you to the datacenter, and or your customers - which is a plus. Upon entering you approach a locked/secure door at which point you pick up the phone, speak to the security onsite, they let you know verify who you are with a government-issued ID, then verify if you're permitted access at which point you're still in a secure lobby, and once granted access you're escorted and taken through a mantrap to your destination. It's clear Equinix dumped *millions and millions* into the facility. We are located in the newest build out on the first floor. All cages are bio-metric, cameras throughout, alarms should you have your cage door open for a duration (monitoring) also additional monitoring temp sensors throughout, humidity, etc. Awesome loading dock, both ramp available and dock. Showers within the facility, customer lounges you can rent which have pull out beds, etc. Definitely an awesome modernized facility.”
“Big thank you to Kacper for taking care of me and my impatient husband Friday night.
He did a great job explaining everything and helping us find the right options for us. Great sevice.”
“Thank you Alan for your great customer service highly recommended to go here.Very polite and definitely knows what he’s doing. Thank you for helping me set up my phone. Promote him to manger ???????????????? Metro”
“The rep was really nice and helpful and great. I was charged twice as much for the phone as it cost on the website and the phone is not that great but that was NOT the rep's fault. People send me a text message and it sometimes doesn't show up for hours after they have sent it to me! It also froze up first day using it and I had to take the battery out and put it back in to get it to work properly. It is a SUMMIT FLIP phone.”
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“I wanted to give a shout out to Olivia she was absolutely amazing helpful is an understatement she was very kind and very patient with me
Should be more people like her in the retail world”