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7:30AM - 4:30PM
1441 Branding Ave #200, Downers Grove
Internet Service Providers
“I have worked with the team from BTI for many years and have had a wonderful experience. They are experts at what they do, and I always feel confident that I can rely on their recommendations. The team at BTI is always very friendly and willing to help if I ever have questions or need any technical support. From my experience with them I can say they always go above and beyond to meet your needs. I would highly recommend them to anyone in need of security or telecom services.”
“Vivek —is the guy to see at Glen Ellyn , Illinois, Verizon store. Spent time with us, informed us of promo’s, and friendly. What more can you ask for now a days you. 6/5/2024”
“Jeremy is a top notch Verison representative willing to help out an entire family. Multitasking and getting everything done, answering all your questions, and taking care of all your needs. I just switched from another carrier and we are very happy with the plan we got. I would recommend all of my friends and family to go to this store specifically with Jeremy.”
“We went to Verizon today with a problem about our Internet and also a question about international travel. Cassie replaced our Internet box and answered all our questions in a very timely fashion. We were very pleased!”
“Dave was outstanding in his knowledge and customer service loading my old IPhone SE info onto my new Apple IPhone 14 Pro. I spent hours this morning trying to do it myself & failed. Dave was able to get this accomplished in less than 20 minutes!”
“Angel went above and beyond assisting my wife and me today to set up our new phones. He had the utmost patience and good nature. He is extremely knowledgable. Angel is a real credit to your company. He truly knows the meaning of customer service.”
“Great service all around! Switched my mobile service as well and everything has been great! I’ll be coming into this store any time I have a question or need to lower my bill!”
“amazing work here! I got helped by Kelsy and she did an amazing job. really nice and helped me open my new account here. I will be coming back to kelsy thank you!”
“I was extremely impressed with the service at this location. Nati was wonderful. Very patient, informative, and eager to help after I couldn’t get any answers over the phone for my account. Will definitely be going back in the future.”
“Hello, good morning, I would like to know what I need to change with you? I was currently on boost mobile but your service no longer convinced me but I want to know if I can switch with you with the same number and what do I need to do???”
“I’ve been a T-Mobile customer for years with multiple lines, and Jay at the Oakbrook, IL location is by far the best rep I’ve ever dealt with. Originally sent by Costco across the street for a device return, I ended up learning about all the extras T-Mobile offers that other reps never mentioned and got everything everything else taken care of quickly and efficiently. Jay and the Oakbrook location have set a high standard for T-Mobile service. Definitely recommended.”
“LLT Group exceeded my expectations in every aspect of brand strategy!From the initial consultation to the final execution, their team demonstrated unparalleled expertise and dedication. Their insightful analysis of our brand's strengths and weaknesses paved the way for a comprehensive strategy that truly resonated with our target audience. They skillfully crafted a roadmap that not only enhanced our brand's visibility but also positioned us as industry leaders.Their innovative approach and attention to detail ensured that every aspect of our brand's identity was carefully curated, resulting in a cohesive and impactful presence across all channels. Working with LLT Group was a game-changer for our business, and I wholeheartedly recommend their services to anyone looking to elevate their brand to new heights.Five stars all around!”
“Want to give a HUGE shout-out to Patrick Cagle for the time he took to get my mother in law all set with a new phone & accessories & transfer her apps from the old phone to the new phone!! Even with a bunch of us waiting out in front of the location before 10 am he was so laid back & welcoming & didn't make us feel rushed!! I'm hoping he gets noticed for EXCELLENT customer service since it's HARD to come by these days!!! Thank you again Patrick - keep up the GREAT work!! We will use this as our go to store going forward!!”
“Bianca helped my wife with her phone when she lost contacts and helped set up multiple apple watches. Spent a considerable amount of time and it was much appreciated.”
“Been T-Mobile customer for so long . Every time I come here Selena always greet me she always so helpful every time I come pay my phone bill I usually asked for Selena she so helpful polite .”
“I have visited this location many times for help configuring internet boxes and troubleshooting AND my cell phone. I have worked with 4 different team members so far, and every single one has been patient, knowledgable, and never left my issues unresolved. I highly recommend this team!”
“Brian and Billy were honestly the easiest people to work with. Made this process super fast and easy. I’ve been to other T-Mobile and it was not this simple and quick.
Thank you guys for your hard work!!”
“Wanted to say thanks to Doug for doing me a solid yesterday. My phone drowned at sea while on vacation in Mexico. Doug was able to let me barrow a used phone from the store and insert my SIM card for me to receive text messages that I needed to verify my accounts. Able to make a claim to the insurance to get a replacement in 2 days! I appreciate Doug being patient with me with the whole process!!”
“I visited the La Grange store today and received amazing service from the manager, Myki. He was very pleasant, helpful, patient and informative. He created an excellent experience. We went through all of the options available and he took his time explaining everything. I would highly recommend this store for any of your mobile needs.”
“My mom and I went to get our new I-Phones setup yesterday and Leo helped us and he was fantastic! He was super friendly & patient and took the time to answer all our questions. I will definitely go back to this location and have him help me again!”
“Caleb was absolutely amazing. Helped us out with our phone bill. This is a corporate store. Highly recommended to come to a corporate store. Thank you so much will be back.”
“Went in today and Eric helped me out. I didn’t even wait. He was very nice and went above and beyond thank you so much Eric. I’ll definitely be back. I recommended this T mobile location”
“Thank you Jose for all help with upgrading me to my new phone. Jose is very knowledgeable, respectful and was patient with the whole process. I would highly recommend this store to anyone looking to upgrade their phone. Thank you and I will definitely do business here again.”
“We came in to upgrade a single phone, and Taya was very patient and did a great job answering all my questions. We ended up trading in two phones and she also told us about the Netflix and other promotions through Verizon.”
“I need to give a "shout out" to ALBERTO ZAMBRANO at the Bloomingdale facility. Extremely helpful and knowledgeable. He goes above and beyond with customer service. I am extremely thankful and grateful that he is the person who helped us with our move.”
“The rep was really nice and helpful and great. I was charged twice as much for the phone as it cost on the website and the phone is not that great but that was NOT the rep's fault. People send me a text message and it sometimes doesn't show up for hours after they have sent it to me! It also froze up first day using it and I had to take the battery out and put it back in to get it to work properly. It is a SUMMIT FLIP phone.”
“I recently switched from T-Mobile to Verizon and coming from one carrier to another it can be very difficult. However the switch was so seamless and and I can’t praise the staff at this very location is quite possibly the best. Bryant and Adam are the best at what they do.
Most people view salespeople as sleazy and greedy but here with both of these gentlemen it is the complete opposite. I was having some issues with my account being on hold and every time that I went Bryant was extremely patient and answered all of my questions and addressed all of my concerns and made everything extremely clear for both and my father. Bryant even took it a step further and stayed back even after the store closed to try to resolve the issue I was facing with. Normally people try to just push you out but this was this the first that I saw in which the salesperson truly put the customer’s need before their need. I truly commend Bryant’s dedication and commitment to fulfilling the customer’s needs.
Adam was so polite and kind. I was asking some of the most dumbest questions and Adam was answering each question with a smile and reassuring me each time and explaining the process multiple times to make sure I understood and was well informed. Adam’s politeness and honesty is what I would love for every single sales person to have.
The management team is so amazing and they jumped in to help out when things were getting busy. Today my father was getting the S25 Ultra and James who is the manager there jumped in to help when things were getting busy and James was very thorough with everything.
Last but not least, Carina who is the business representative is so caring and took all the time out to make sure our transfer from T-Mobile to Verizon was smooth and went above and beyond to offer us more services than what we had before and were expecting.
If you guys are looking for amazing, honest, caring, and excellent service. This is the store to go to!
Thank you so much you guys! You guys are amazing!”
“Prompt service and knowledgeable staff compared to other t-Mobile stores I’ve been to. They were busy but had enough staff to care for the customers. Lady who helped me double checked everything before I left. Service seems a priority at this store”
“We had a great experience with the staff at this location, worked with Tyler on upgrading and making changes to our phone and plans.
He was very helpful in making sure it was the best offers we could get at the time.
Thanks.”
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“Emalie was very helpful and great Verizon representative. Knowledgeable and multitasking. Most importantly is super friendly and went above and beyond to help us out. Thank you !”