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“This store is great! I was there last night for a new phone. Mike helped me through the entire process. He was kind and knowledgeable without being salesy. I am so appreciative- thank you!”
“Decided to get a new phone. Went with the galaxy s21. They told me it was out of stock and would ship on August 6th. A few days later, I got a notice that the phone had been shipped. The staff at the store were friendly and courteous and made the switch neatly effortless.”
“Favi and Ani were amazing. They stayed after closing to make sure everything was taken care of and showed real extra effort. Super personable, helpful, and easy to work with. Great experience overall.”
“I had lost my phone while traveling and the staff and manager at the store did everything they could to make sure I was taken care of, without breaking the bank. Very impressed and thankful they provided such amazing service!!”
“Brenden-thank you so much for your patience and kindness when you were setting up my new iPhone along with my moms. I know was hangry, but you handled the situation so well. Thank you so much!!!!!!”
“Excellent Customer Support!
The manager explained the products, features in detail; answered every question clearly; I had problem with activating stand-alone watch line and the manager stayed with us 45 minutes after the store closing hour to fix the issue.”
“Came in really frustrated with Customer service because i was on the phone with them for over an hour, but i was able to get help from Kevin and did what i wanted in like 3 minutes!”
“I have a very good experience at this store I go there for the phone upgrade and frady helped me to choose the best one in very good price. Thank you for the good customer service.”
“Came to this store because it was in between elderly relatives and myself, both coming from about 25 miles. They needed help with correcting the rip off phones and service they were scammed into buying at Sam's Club in the Midway area. Victor S assisted us with great professionalism, patience and understanding. After about 3 hours and Victor making multiple calls to T-Mobile customer service (which I was on the phone with for 3 hours the night before trying to clear up the mess), Victor got everything rectified and even was able to get them a credit for what was claimed to be an unpaid first billing. Victor is such a great example of what customer service should be! Give this guy a well-deserved raise! Thank you, Victor! You are great!!!”
“LLT was an outstanding partner in helping PRS bring our new website to life. From the beginning, they were incredibly easy to work with and provided clear communication around timelines, milestones, and deliverables that kept the project organized and moving efficiently.
Their initial whiteboard session was especially valuable not only in shaping the website strategy, but in demonstrating their commitment to truly understanding the PRS business, our services, and our goals. It never felt like a generic web development engagement; LLT took ownership of delivering a solution tailored to our organization.
Their responsiveness throughout the project was exceptional. Whenever questions arose or support was needed, their team made themselves readily available and quick to respond. They also did an excellent job keeping us accountable to the project timeline, which ultimately resulted in the website being delivered ahead of schedule.
The website editing application they provided was also a major benefit, making updates intuitive and easy for our team to manage.
Overall, LLT exceeded expectations with their professionalism, responsiveness, and ability to execute. We would highly recommend them to any organization looking for a capable and collaborative digital partner.”
“Spent over an hour here changing my business plan for something better. Jessica was SUPER helpful, patient, and kind. Really appreciated her help today as I’ve been having some phone issues.”
“My husband and I went in for some help and information yesterday and had an amazing experience with Chris and Brian the two super friendly and knowledgeable guys working there! They both were SO helpful!! T mobile you are super lucky to have such great employees!!”
“I recently visited this Xfinity location and had the privilege of working with Ozzy and Tommy. Both really GREAT GUYS to work with. Ozzy and Tommy were super professional, kind, and easy to talk to. They helped me secure a WiFi plan that was very reasonable and that fit my needs. So thankful I got to work with them and I look forward to working with them again in the future! Thank you!”
“John spent over an hour resolving my phone needs, issues and concerns. He was so very helpful, and patient with me. I am so happy with the customer service I got at T-mobile and with John. He is truly amazing, and very knowledgeable!
Also the 2 other gentleman, Yael, and Ahmet were very helpful too.
I highly recommend going to them, and switching to T-mobile. Thanks guys for all your help, and making a concern for me as easy as possible.”
“Make sure to avoid the galaxy home phone promo. Sales team tends to forget to mention residual monthly payment for that “free phone”. If you don’t catch it on your bill within 14 days you’re stuck, can’t return the phone.”
“BTI Communications Group was phenomenal to work with on our new corporate (Cook Media) distribution warehouse in Elgin. David and Adam are true experts in their field—they not only installed our access control, interior - exterior cameras, and intercom systems with speed and professionalism, but also problem-solved many of our security questions to make the system as efficient as possible. Even when challenges came up, they responded quickly and kept operations moving. They also returned to train our staff, so we felt fully confident with the new system. It was truly a pleasure working with BTI Communications Group, and I highly recommend them to anyone needing top-quality security solutions and outstanding service.”
“I had a great experience with Vanessa. She was very professional, patient, and helpful while I visited the store on 6/20/2026. Her excellent customer service and positive attitude made the whole experience smooth and pleasant. I truly appreciate Vanessa's help. I highly recommend this location.”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
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“Very secure. Keep all my passwords and personal information here (and everywhere). The people are so friendly its almost like they know everything about me and my family. Great air conditioning and the snickers in the vending machine were super fresh. A++++”
“Absolutely love Brit from this t-mobile she heard me saw what I was seeing and even investigated my error codes, this is why I'm with t-mobile thank you for all your help!!”
“Great location and great service. Was particularly impressed with Daisy. She was a very knowledgeable sales associate with a warm inviting energy and tons of patients. Highly recommend to ask for her when going to this store. 10/10 service on her part.”
“I needed a new screen protector for my iPhone today. Staff was responsive, friendly, and very service oriented. And this store is right in my area!!! I highly recommend this location if you find going to phone stores stressful.”
“This Tmobile location is so much better than majority of Tmobile's in Schaumburg area. Most employees at other locations treat you like they do not want to be there. This Tmobile location is so much better, employees are welcoming, talks nicely, they are very helpful and most importantly they will get your job done.”
“Came in to upgrade my phone and was help by Caleb Hennis, he was professional, knowledgeable and more importantly he didn't try to upscale me on a product I had no interest in. I went in expecting to be there for a hour or more but Caleb had me in and out in about 30mins. GREAT SERVICE!!!”
“I'm getting my next phone service through T-Mobile. Several reasons why people should, but we should never allow one company to get so big that they act adversely to the people.”
“My wife and I went into this branch to upgrade our iPhones. We're not exactly power users :) We want to send some praise to the associate Joni who worked with us. She was very knowledgeable, patient, answered our zillion questions, and had us in and out of the store with great new phones within 90 minutes. All of our data, photos, etc. transferred over without any problems. Please give Joni a raise!!”
“Emma, the store manager, provided outstanding customer service. She helped resolve issues with my four new line accounts that another Verizon store said they couldn’t handle. She was professional, and extremely helpful ♥️”
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“I had accidentally downloaded malware onto my phone came into the store and the manager Charles was able to help me right away they didn't make me feel embarrassed about the situation they were polite and professional.”