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“Came in to resolve a buggy charging port. Matt resolved it in a couple minutes in rapid and professional manner. Will come back for excellent service and future needs.”
“I just sent my daughter to Auto Zone to get her windshield wipers replaced. Especially since she's going to a doctors appointment that's 30 minutes away and its raining.
They told her because it was raining they couldn't do their complimentary wiper installation. She did tell them she was traveling to a doctors appointment, same response.
What a huge disappointment, I've been an Autozone Loyalist for 30+ years across the entire United States.
Today I went to O'Reilly! Thank you for your professionalism! I'm ready for the next 30 years!
Also posted at Autozone as a 1 star.”
“This store has amazing customer service. I reached out to them over the phone 1st, I told the person over the phone what I needed she checked for the item and found exactly what I needed(otp service was a 10). I gave her a time when I would be in to purchase and the item was waiting on me when I entered the store. The sales person immediately asked did I need help and was very polite and professional. I stay closer to another location but will travel to this location because of the excellent customer service. JOB WELL DONE O'REILLY IN DELLWOOD MO”
“Friendly helpful staff and Ken the Assistant manager is awesome! His customer service is above and beyond. Thank you so much. Greatly appreciated.. I recommend this location!”
“By far the best parts store in town. The staff has been nothing but friendly and super helpful every time I’ve come in. Multiple times have they assisted me with carrying my items to my truck without question. I will go out of my way to shop here every time.”
“Needed a battery for my key fob, guy was helpful. All they had was a six pack out, so I asked and he gave me a two pack which was cheaper. He also let me borrow a screwdriver to change the battery in my key fob, key fob worked afterwards, so it was pretty cool.”
“Jared. Thank you so much for your kindness and knowledge. I walked in O'Reilly confused and frustrated. He quickly calmed me by being so understanding and knowledgeable. Before he sold me parts he went out to see what the problem was, just to make sure I had the right parts. He even went above and beyond by writing a note for me to remember the details.”
“Went in one morning looking for a a swivel neck piece to open the hood on my car. Me being smart I brought a set, and not a single one fit. So I went back the next morning asked could I swoop out the set for the price I needed and just like that I got what needed and got the hood opened. The service was great they'll be my go to auto store.”
“They were about to close. I drove from South side to St Charles/270 because they were still open for a few. Long story short the gentleman working the counter actually researched a part I was looking for and even though they were closing,, even though the computer said 0 in stock and even though the nice army 10year vet doesn't normally work this store him and another guy working and being a huge help ended up with the part I needed for 1/2 the price of AutoZone which was closed. Well worth the trip and im happy with all around service. Thanks alot”
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“I stopped by to get my check engine light serviced and some new car air fresheners. Morgan I believe is the woman who helped me, I may be wrong(sorry if I am). She was so professional, kind, helpful, and knowledgeable! The atmosphere of the store was great! Highly recommended coming here for auto parts and needs!”