12:30 - 4:30PM 10AM - 12PM
6S404 Old Eola Rd, Eola“Honestly the best post office ever. What makes it so? The people. The person today was the kindest most patient helpful soul ever. Thank you. It's little nice gestures and kindness that always makes the day better. And yes this was at the post office. very clean inside and everyone else waiting in line was patient too.”
“Passport Service - We did passport for our kid here. Photo service is available. Friendly Staffs. Especially Dela was awesome! He helped us through out the process.Overall very good experience. Definitely recommend this facility for Passport services”
“On the positive side, the workers were helpful when I had questions about international shipping. On the negative side, only two employees were working in the front, and I stood in line for about 10 minutes before receiving help. In comparison to other USPS locations, I would say this staff was more polite and helpful, and the wait time was about average.”
“Leaving this review to say my mother and I were helped by a wonderful associate named Naomi. We applied for passports and she was very patient and explained things well. We really appreciated it. Thanks Naomi.”
“I have never written a review about a post office before, but I had such a fantastic experience with Amanda. I ran into a little issue with my passport renewal application, but she patiently assisted me. She was extremely helpful. Thank you!”
8:30AM - 6PM
1899 Village Center Pkwy, Montgomery“Tara and Jamette were so kind and helpful today! I went in for my passport photo this morning and Tara was so great to work with. I got a call from Jamette later in the day after they closed, asking me to come back in because they forgot to have me sign the passport application (honest mistake). I had no problem at all driving the ten minutes back over to the post office - they had me ring the service bell when I arrived since they were closed and Jamette came right out with my paperwork. She was super apologetic but I was not upset about it at all. I signed my paperwork and I was on my merry way. All it takes is kindness. I was super kind and respectful to them, and they showed me the same in return. Thanks so much, ladies!”
2 - 5PM 9AM - 1PM
616 E Main St, St. Charles“Patrick is always the gentleman that’s there for when I go in. He is kind, friendly, and always gets what I need done in a speedy and careful manner. Thank you Patrick!”
“I walked in here yesterday, and saw this woman Peggy working BY HERSELF. I went to grab a pen to fill out information, and noticed the line was almost out the door. When I finished filling out my information and looked up, the line was almost completely empty. Peggy was able to help everybody by herself, despite how busy it was. I would give 5 stars for service, and if I had to gripe about anything it would be that they could get more people in to work so that you don't have 1 person working alone.”
8AM - 5:30PM
2600 Oak St, St. Charles“Check was missing, luckily had the tracking, customer put wrong address. This USPS location researched and figured it out, found it and delivered it within 1 day Thank you!”
“All my life I’ve dealt with carol steam post office..always rude people/clearly showing they hate their jobs so I expected the same level of energy at the Winfield location. Except to my surprise Winfield staff are really nice and very professional!. I made an appointment for 3 passports and Kyu was very accommodating, nice and thorough. The lady working next to him was also pleasant to everyone who came in to drop off mails or whatever.”
8AM - 5:30PM
26 S 3rd St, Geneva“Jen and Jen are always a delight when I come in. They are very knowledgeable and help me with rates and shipping. Other offices in the area have not so nice staff. I bypass and come here for all my needs”
8:30AM - 5PM
5 S Washington St Ste 105, Naperville“I've sent packages occasionally in the past two years at this location and always had good service. Since I rarely use the postal service, I usually had questions on how different kinds of mail service work. Each time the employees there answered my questions patiently and helped me find the best rate. The packages I've sent so far have all reached their destinations in the time frame promised.”
9AM - 5:30PM
1130 W Washington St, West Chicago“Actually a pretty great experience. We had an issue, and not only did was the person on the phone great, but the carrier was extremely helpful. Our issue was resolved in hours! Much better experience than most post offices. We understand that people can have problems at times, but it is more important than ever to recognize the positive as well!”
“Diana was so helpful yesterday with my son’s passport application process. I had been having issues with booking an appointment on the website, and thought I had set his appointment up for yesterday. Apparently the appointment booking didn’t work. Diana took the time to get it put together and submitted for us anyhow. Thank you, Diana, for your help and cheerfulness!”
8:30AM - 6:30PM
3900 Gabrielle Ln, Aurora“Package stuck pending for a week, I'll give it until Tuesday to arrive on my doorstep to update the star rating of this review.EDIT - My package did in fact arrive on Tuesday, so I'll go to 4 stars. I hope this was just a fluke.”
8:30AM - 6:30PM
500 N Randall Rd, Batavia“Stopped in with a shipping emergency. Amy was amazing! She gave me the most cost effective solution and helped me get it together. Her calm demeanor and patient approach made the process easy and fast! Best experience I have ever had at a post office.”
8:30AM - 7PM
525 N Broadway, Aurora“Great customer service. Lady was able to re-direct me to UPS. Facility is clean and quiet. Very respectful workers. I would give them 10 stars for helping out others constantly.”
“Honestly, I am not sure why people have had such a negative experience with this post office. The women working behind the desk are always friendly with me and are always taking care of customers in a timely manner.”
“It feels good to drive through or look around because it feels like an old small town. The post office looks like an old house with a name plate hanging out side painted in an old font style. The post-office is nice and warm. I went there for in-person identity verification to complete a USPS Change-of-Address. The lady in there was welcoming and helped me get my work done in a jiffy. I never knew there was a post-office there.”