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“Creditunion1 is my number one place to go for financial resources
Antonio was my advisor. He was excellent. I’m always happy when I visit the North Lake ILLinois location. I get all my needs me.”
“Susan was absolutely fantastic and went above and beyond. She exhibited outstanding service and professionalism through and through. I cannot recommend her or PFCU enough.”
“Walking into branch with good mornings and smile was a great way to start the day! Juana was the teller I worked and she was so helpful. Thank you CU1 👏🏼”
“Our bank had a recent merger with CU1 and I was having trouble getting into the app. We went to the Lombard location and had a great experience with Sherrold. She was extremely patient and helpful with everything and anything we needed.”
“A few months ago I moved from Glenview to Morton Grove so I now do my banking at the Morton Grove branch where there is plenty of parking with easy access in and out, a welcome change from strip mall parking at Glenview with difficulty of exiting into Waukegan Rd traffic. I find both tellers in Morton Grove to be extremely welcoming and helpful. If you haven’t yet been to this branch, I highly recommend it.
MAY 2026- ADDENDUM: I was recently scammed by an incredibly believable telephone call from Citi Bank where I have 2 credit cards (Costco and American Airlines). The call was supposdedly from Citi asking if I had just made a large purchase. Since I had not, I was forwarded to what I thought was their fraud department. The upshot is that it was not and I foolishly lost $2,000. Before I could lose another $500, Colin from the Morton Grove banch called and said he had just received an alert that there was suspected frauulent activity on my debit card.
In several days that followed, Colin spent a huge amount of time, changing my account numbers, issuing a new debit card, ordering checks and helping secure my money at PFCU...and calmly soothing my frazzled anxiety!
The service at this branch by Colin and Lisa always is efficient, demostrating their competence, always preformed with genuine friendliness and kindness. Both are outstanding at their jobs and just plain great people!
If you have not yet checked out this encellent money-saving alternative to expensive commercial banks, I highly recommend Partnership Financial Credit Union in Morton Grove (or any of the other branches). Btw, I am not a credit union employee or relative of one. Just a completely happy customer!”
“Had such a great experience. I was able to get a personal loan so quickly. Joe G. was absolutely incredible. He’s been so helpful and pleasant through the entire process. He has kept me informed every step of the way and made sure all my questions were answered. I’d recommend NWCCU a million times because of him alone. EXCEPTIONAL customer service!”
“Great people and very helpful and full of banking knowledge. Happy to join the family..been looking for you ever since I moved back home from Pennsylvania. Belonged to Lebanon Federal Credit Union??”
9AM - 1PM
5000 N Cumberland Ave, Chicago
Credit Unions
“I’ve had the opportunity to work with several banks for both my personal and business needs, but I can honestly say that Inna Postemska at Selfreliance Federal Credit Union provides a level of service that truly stands out.
From the moment you start working with her, you can tell she genuinely cares about her clients. She takes the time to understand exactly what you need—whether it’s opening personal accounts, structuring business banking, or helping with auto loans—and makes sure everything is handled smoothly and efficiently. What really sets her apart is her attention to detail and her willingness to go the extra mile. She doesn’t just process transactions; she guides you through the process, answers every question clearly, and makes sure you feel confident every step of the way.
In a time where customer service at many financial institutions can feel rushed or impersonal, Inna brings a level of professionalism, responsiveness, and personal care that’s hard to find. She follows up, stays on top of everything, and ensures nothing falls through the cracks.
If you’re looking for someone you can trust with your personal or business banking needs, I highly recommend reaching out to her at Selfreliance Federal Credit Union. You’ll immediately notice the difference—and you definitely won’t be disappointed.”
“Went there for money order Friday July 21 2023 in and out no wait in line staff were courteous, professional and engaging everyone greeted with a smile ReAnne my teller, hope am spelling her name correctly,was the epitone of excellent customer service professional and courteous will most certainly recommend the bank to my friends and family”
“It is so nice to have a local credit union to work with in person. We have done banking, mortgages, children and teen accounts here. They offer many useful in-person services for members that have been almost impossible to find anymore as big online banks become more competitive, such as no-fee VISA gift cards, no fee coin machine, international money exchange, safe deposit box rental (as close to Gringotts as you're going to get!). AAEC also awards many programs, grants and scholarships back to the local community!”
“Heather is always so kind, helpful, and professional. She has helped me with my auto loan, answered any questions or concerns I’ve had, and always takes the time to make sure I understand everything. She is quick to respond, easy to work with, and always does her best to find a solution. I really appreciate how supportive and reliable she is every time I need assistance. Heather provides excellent customer service, and I’m very thankful for all her help.”
“I am a member of this CU and this location is the most convenient for me. Whenever I visit they are warm, welcoming and pleasant to deal with. They are great for simple deposits and withdrawals. There are certain things they cannot directly help with (mostly regarding loans and such) that must be handled at the main office in Naperville. As long as you understand that limitation it's a great place to conduct business! Also be aware that they close early on Wednesdays!”
“I have several accounts for over 25 years and I have had an Amazing experience with the staff and personnel over the years.
Thank you for all you do.”
“I love this Advia location, located in Niles! This branch brings a heart warming environment to us every-time we visit to get things done! The branch manager Jessica always goes above and beyond for us and we appreciate her greatly for that!”
“I wasted time going to Corporate American Family CC for a cashier's check for my house closing. I went to AA Federal Credit Union. It took 2 minutes with friendly and professional service.”
“Can’t say enough about Leen and her team. I was in need of financing in a very short amount of time. The hoops that they jumped through to get me the financing I needed to get the car that I wanted was unreal. Nobody else could have done what they did. I highly recommend them!”
“U guys are unbelievable seriously best employees and costumer service and mechanics u guys seriously rock trust me ima be riding Passats all my life love u guys ❤️Seriously took care of me ?”
“5 stars for Sara! She helped me through getting a loan. She was SO sweet and such a joy to be around even with the short times of meeting with her. The process was quick and went smoothly. She communicated very well with us and in a timely manner. I definitely recommend seeing her if you’re looking for someone to work with at a credit union ☺”
“I have been a member for many years and truly value and respect this credit union. The staff is efficient, reliable and very welcoming. I can't say enough about the amazing staff Maggie, William and Rebecca. Wonderful job!”
“I've been a member for a very long time. They have always been friendly and helpful. Their rates are always very competitive. They are a superior option to a big corporate bank.”
“The agent was very kind, courteous and willing to help. Outstanding customer relations. If there were 10 stars for rating. The agent would receive no doubt a 10. Thank you”
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“Lori Wilson always deliver excellent service with her customers. She is professional, polite, and always willing to assist and help customers at all times. Lori is very knowledgeable and does an outstanding job to meet the needs of the customers.”