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“Emaile, your representative “went the extra mile” in taking care of my issue.
I thought that I had damaged my screen on my iPhone16. Emaile determined that all that I damaged was my screen saver. Upon replacing my screen saver she was not pleased with how the new screen saver was fitting. She proceeded to replace the newly installed screen saver with the Liquid Glass option! I really appreciated her professionalism.
Verizon can be very proud to have an employee of Emaile’s character and quality of service to all your clientele. Please pass along my appreciation to Emaile again!
Best Regards,
Bruce W. Weeks”
“Jeremy is a top notch Verison representative willing to help out an entire family. Multitasking and getting everything done, answering all your questions, and taking care of all your needs. I just switched from another carrier and we are very happy with the plan we got. I would recommend all of my friends and family to go to this store specifically with Jeremy.”
“I had purchased a new I phone air from a corporate Verizon store because my old phone screen didn’t work. I had an old phone and dreading changing it. Always issues with salesman at corporate store trying to make a deal. Well I was above frustrated that corporate store they would not help me transfer data because I cloud password was unknown. All I needed to do was reset it. I walked into this store twice and each time the managers on both days went above and beyond to help me resolve my issues. They both were patient understanding and told me there is a way my data will be transferred to my new phone. It meant a lot to me because my father passed away several years ago and have last phone messages saved. The manager that works on Sunday is actually amazing. Very tentative to the customers needs. He really took time and was able to take care of other customers along with training new staff and help me! Thank you so much for having great staff! It really makes a difference in corporate store and your store! ?”
“Jeremy was busy with another customer but took the time and in between helping the other customer he took care of me very pleasant very thorough. Very efficient great service.”
“Brenden-thank you so much for your patience and kindness when you were setting up my new iPhone along with my moms. I know was hangry, but you handled the situation so well. Thank you so much!!!!!!”
“Johann is an absolute sweetheart. After visiting another location where I was basically given a website to visit and handle it myself, Johann helped me step by step with my issue. Everyone at that location is very nice. I see a lot of great reviews for this location and I can see why. Maximum stars! Give these guys a raise?”
“Came in really frustrated with Customer service because i was on the phone with them for over an hour, but i was able to get help from Kevin and did what i wanted in like 3 minutes!”
“Tania the store manager helped me switch over from Verizon! Great service! Come here to get your cell phone service switched over! They speak Spanish and polish at this location!”
“My husband and I went in for some help and information yesterday and had an amazing experience with Chris and Brian the two super friendly and knowledgeable guys working there! They both were SO helpful!! T mobile you are super lucky to have such great employees!!”
“Great service all around! Switched my mobile service as well and everything has been great! I’ll be coming into this store any time I have a question or need to lower my bill!”
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
“Make sure to avoid the galaxy home phone promo. Sales team tends to forget to mention residual monthly payment for that “free phone”. If you don’t catch it on your bill within 14 days you’re stuck, can’t return the phone.”
“Kevin helped me with an issue on my phone and then he helped me reduce my bill. I was able to save money by reducing my bill from $70 to $56. So thank you Kevin for saving me money.”
“Stopped by the T-Mobile store today to check why my rebate was denied, and Abigail E. went above and beyond to get us headed in the right direction to get it resolved. Thanks, Abigail, you rock!”
“LLT Group exceeded my expectations in every aspect of brand strategy!From the initial consultation to the final execution, their team demonstrated unparalleled expertise and dedication. Their insightful analysis of our brand's strengths and weaknesses paved the way for a comprehensive strategy that truly resonated with our target audience. They skillfully crafted a roadmap that not only enhanced our brand's visibility but also positioned us as industry leaders.Their innovative approach and attention to detail ensured that every aspect of our brand's identity was carefully curated, resulting in a cohesive and impactful presence across all channels. Working with LLT Group was a game-changer for our business, and I wholeheartedly recommend their services to anyone looking to elevate their brand to new heights.Five stars all around!”
“If you want to switch carriers without waiting for hours T-Mobile is the best because of people like Joseph who listen to your needs and offer you the best plan for you and your family!”
“This Tmobile location is so much better than majority of Tmobile's in Schaumburg area. Most employees at other locations treat you like they do not want to be there. This Tmobile location is so much better, employees are welcoming, talks nicely, they are very helpful and most importantly they will get your job done.”
“Steven went above and beyond with his helpful and kind service. He was friendly, professional, and made the whole process easy and stress-free.
T-Mobile is lucky to have him!”
“BTI Communications Group was phenomenal to work with on our new corporate (Cook Media) distribution warehouse in Elgin. David and Adam are true experts in their field—they not only installed our access control, interior - exterior cameras, and intercom systems with speed and professionalism, but also problem-solved many of our security questions to make the system as efficient as possible. Even when challenges came up, they responded quickly and kept operations moving. They also returned to train our staff, so we felt fully confident with the new system. It was truly a pleasure working with BTI Communications Group, and I highly recommend them to anyone needing top-quality security solutions and outstanding service.”
“Been T-Mobile customer for so long . Every time I come here Selena always greet me she always so helpful every time I come pay my phone bill I usually asked for Selena she so helpful polite .”
“I usually don’t leave reviews but George was super helpful in my trade in process. Easy to deal with and super helpful made it easy. Even offered help if I needed it down the road just to reach out to him”
“I have visited this location many times for help configuring internet boxes and troubleshooting AND my cell phone. I have worked with 4 different team members so far, and every single one has been patient, knowledgable, and never left my issues unresolved. I highly recommend this team!”
“Sabine Joseph is a freaking wizard!! No one else, even at the Apple Store, was able to wipe a phone and Sabine was able to! Very patient and explained everything! She needs to win the T-Mobile associate of the year award!! Thanks Sabine!”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Badass facility, one of the nicest datacenters I've seen. Onsite security, 24x7 escorting you to the datacenter, and or your customers - which is a plus. Upon entering you approach a locked/secure door at which point you pick up the phone, speak to the security onsite, they let you know verify who you are with a government-issued ID, then verify if you're permitted access at which point you're still in a secure lobby, and once granted access you're escorted and taken through a mantrap to your destination. It's clear Equinix dumped *millions and millions* into the facility. We are located in the newest build out on the first floor. All cages are bio-metric, cameras throughout, alarms should you have your cage door open for a duration (monitoring) also additional monitoring temp sensors throughout, humidity, etc. Awesome loading dock, both ramp available and dock. Showers within the facility, customer lounges you can rent which have pull out beds, etc. Definitely an awesome modernized facility.”
“Caleb was absolutely amazing. Helped us out with our phone bill. This is a corporate store. Highly recommended to come to a corporate store. Thank you so much will be back.”
“Emma, the store manager, provided outstanding customer service. She helped resolve issues with my four new line accounts that another Verizon store said they couldn’t handle. She was professional, and extremely helpful ♥️”
“We came in to upgrade a single phone, and Taya was very patient and did a great job answering all my questions. We ended up trading in two phones and she also told us about the Netflix and other promotions through Verizon.”
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“This store is great! I was there last night for a new phone. Mike helped me through the entire process. He was kind and knowledgeable without being salesy. I am so appreciative- thank you!”