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“Decided to get a new phone. Went with the galaxy s21. They told me it was out of stock and would ship on August 6th. A few days later, I got a notice that the phone had been shipped. The staff at the store were friendly and courteous and made the switch neatly effortless.”
“For approximately 15 years my family and I have consistently received the BEST AND MOST RELIABLE CUSTOMER SERVICE FROM JIM VARA at Verizon in Bartlett, IL!! I’ve even called Jim while on vacation in Switzerland and within 15 seconds he solved my problem! Jim is extremely knowledgeable on the various products and services Verizon offers. He’s also a professional who take’s time to show you how to help yourself, and save a few bucks.
We highly recommend our friend Jim to all who are in need of top of the line assistance at Verizon.You won’t be disappointed!!”
“Favi and Ani were amazing. They stayed after closing to make sure everything was taken care of and showed real extra effort. Super personable, helpful, and easy to work with. Great experience overall.”
“I had lost my phone while traveling and the staff and manager at the store did everything they could to make sure I was taken care of, without breaking the bank. Very impressed and thankful they provided such amazing service!!”
“Brenden-thank you so much for your patience and kindness when you were setting up my new iPhone along with my moms. I know was hangry, but you handled the situation so well. Thank you so much!!!!!!”
“Great experience at Boost Mobile! Mohammed helped us today, and he was very friendly, helpful, and professional. He took the time to answer all our questions and made the whole process easy and smooth.”
“Came to this store because it was in between elderly relatives and myself, both coming from about 25 miles. They needed help with correcting the rip off phones and service they were scammed into buying at Sam's Club in the Midway area. Victor S assisted us with great professionalism, patience and understanding. After about 3 hours and Victor making multiple calls to T-Mobile customer service (which I was on the phone with for 3 hours the night before trying to clear up the mess), Victor got everything rectified and even was able to get them a credit for what was claimed to be an unpaid first billing. Victor is such a great example of what customer service should be! Give this guy a well-deserved raise! Thank you, Victor! You are great!!!”
“Huge thank you to Brandon at Boost Mobile for making my phone upgrade so easy! He activated my new Samsung Galaxy, transferred all my data, and was friendly and patient throughout. Truly above-and-beyond service! Excellent customer service!”
“I had been having trouble with my phone all week, even talked to multiple representatives over the phone who could not fix my problem. Ali took care of my problem within 15 minutes of being at his store! Very polite and very professional! Would highly recommend Ali to anyone.”
“Spent over an hour here changing my business plan for something better. Jessica was SUPER helpful, patient, and kind. Really appreciated her help today as I’ve been having some phone issues.”
“LLT was an outstanding partner in helping PRS bring our new website to life. From the beginning, they were incredibly easy to work with and provided clear communication around timelines, milestones, and deliverables that kept the project organized and moving efficiently.
Their initial whiteboard session was especially valuable not only in shaping the website strategy, but in demonstrating their commitment to truly understanding the PRS business, our services, and our goals. It never felt like a generic web development engagement; LLT took ownership of delivering a solution tailored to our organization.
Their responsiveness throughout the project was exceptional. Whenever questions arose or support was needed, their team made themselves readily available and quick to respond. They also did an excellent job keeping us accountable to the project timeline, which ultimately resulted in the website being delivered ahead of schedule.
The website editing application they provided was also a major benefit, making updates intuitive and easy for our team to manage.
Overall, LLT exceeded expectations with their professionalism, responsiveness, and ability to execute. We would highly recommend them to any organization looking for a capable and collaborative digital partner.”
“I recently visited this Xfinity location and had the privilege of working with Ozzy and Tommy. Both really GREAT GUYS to work with. Ozzy and Tommy were super professional, kind, and easy to talk to. They helped me secure a WiFi plan that was very reasonable and that fit my needs. So thankful I got to work with them and I look forward to working with them again in the future! Thank you!”
“John spent over an hour resolving my phone needs, issues and concerns. He was so very helpful, and patient with me. I am so happy with the customer service I got at T-mobile and with John. He is truly amazing, and very knowledgeable!
Also the 2 other gentleman, Yael, and Ahmet were very helpful too.
I highly recommend going to them, and switching to T-mobile. Thanks guys for all your help, and making a concern for me as easy as possible.”
“I had a great experience with Eric C at this T-Mobile. I called ahead to see if someone was available to help me and some family members and he assured me he'd be happy to help, and to ask for him when I arrived. He was focused and very helpful in setting up a new account and fixing an existing one. He was very patient with us and while on the phone with competitor companies as we changed plans. He also went above and beyond to accommodate us to make sure we were comfortable and understood what the process was. Again, my family and I were very pleased with the care he took to help us and I recommend him and this store.”
“BTI Communications Group was phenomenal to work with on our new corporate (Cook Media) distribution warehouse in Elgin. David and Adam are true experts in their field—they not only installed our access control, interior - exterior cameras, and intercom systems with speed and professionalism, but also problem-solved many of our security questions to make the system as efficient as possible. Even when challenges came up, they responded quickly and kept operations moving. They also returned to train our staff, so we felt fully confident with the new system. It was truly a pleasure working with BTI Communications Group, and I highly recommend them to anyone needing top-quality security solutions and outstanding service.”
“Absolutely love Brit from this t-mobile she heard me saw what I was seeing and even investigated my error codes, this is why I'm with t-mobile thank you for all your help!!”
“Great location and great service. Was particularly impressed with Daisy. She was a very knowledgeable sales associate with a warm inviting energy and tons of patients. Highly recommend to ask for her when going to this store. 10/10 service on her part.”
“Came in to upgrade my phone and was help by Caleb Hennis, he was professional, knowledgeable and more importantly he didn't try to upscale me on a product I had no interest in. I went in expecting to be there for a hour or more but Caleb had me in and out in about 30mins. GREAT SERVICE!!!”
“I want to appreciate the time and the effort this guys name Saul and Jose took for me on this August 12/13 2026, I came in just 30 minutes before they were gonna closed and I didnt notice the time but they both made an exception getting to transfer 5 lines gave me a great deal on both new cellphone services. I really do appreciate it took a while and they made it work. Thank you both!!?”
“I’m definitely grateful to the hardworking staff at this T-Mobile location! They made the switch from my last provider smooth, even through trouble with order pickups! I highly recommend working with Ray or Roxy to handle your tech/phone needs!”
“I had accidentally downloaded malware onto my phone came into the store and the manager Charles was able to help me right away they didn't make me feel embarrassed about the situation they were polite and professional.”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
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“Very secure. Keep all my passwords and personal information here (and everywhere). The people are so friendly its almost like they know everything about me and my family. Great air conditioning and the snickers in the vending machine were super fresh. A++++”
“I'm getting my next phone service through T-Mobile. Several reasons why people should, but we should never allow one company to get so big that they act adversely to the people.”
“My wife and I went into this branch to upgrade our iPhones. We're not exactly power users :) We want to send some praise to the associate Joni who worked with us. She was very knowledgeable, patient, answered our zillion questions, and had us in and out of the store with great new phones within 90 minutes. All of our data, photos, etc. transferred over without any problems. Please give Joni a raise!!”
“Conrad at Tmobile in Bartlett was the best. He was friendly, knowledgeable, and really went above and beyond to help get us get set up! I recommend this location!”
“Although the wait times can be long, once you get help they are awesome. (That's why the wait times are long - they take their time with ypu)
Special shout out to BIANKA, who helped my mom with her phone even though she wasn't a T-Mobile customer yet. When I went back with my mom to add her to my account, Bianca was a tech genius getting into my mom's at&t account to transfer the phone number, even though we had no idea of her password. Thank you, Bianka, for making a potentially frustrating experience as smooth as possible!!”
“I have been a Verizon customer for almost four years, with four phone lines, home internet, and several watches. Verizon has normally provided a level of internet and cellular service that other companies could not match for me. Unfortunately, around the end of May, my service dropped dramatically.
For nearly three months, I constantly called Verizon for help. I made more than 30 phone calls and spoke with 29 different customer-service representatives, but I still could not get a practical solution. It was exhausting having to repeat my situation over and over without meaningful progress.
This week, I came into this Verizon store and met Jose Padilla. He completely changed my experience and is the main reason I decided to stay with Verizon. Jose sat down with me, listened to my situation with compassion, and gave me straightforward, practical solutions. He also took the time to break down my bill and explain everything in a way that was easy to understand. On top of that, he was willing to see whether Verizon could offer compensation for the nearly three months I struggled to get help.
Most importantly, Jose found a simple solution that improved my home internet speed from around 100 Mbps to nearly 300 Mbps. We are still working on my cellular service, but because of the care, knowledge, and honesty Jose showed, I am now even considering adding more lines.
Verizon needs more employees like Jose: people who are down-to-earth, knowledgeable, compassionate, and able to speak to customers clearly and practically. It should not take 29 representatives and 30-plus calls to receive a solution that one competent employee can help provide in one store visit.
I hope Verizon reviews my case and recognizes Jose Padilla for the outstanding service he provided. His customer-service approach should be used as an example for other employees, especially outsourced phone representatives, so no one else has to go through what I did.
I would recommend this location to anyone who has had a bad Verizon experience in the past. There are great new people here, and Jose Padilla is a major reason I chose to remain a Verizon customer.”
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“It was time to get a new phone, 6 years plus, taking longer to charge and slow, and happen to stumble on this excellent Verizon store in Glen Ellyn on Roosevelt rd. next to Chase bank.
Couldn't be more happier with Jon helping me out.
Jon was very knowledgeable and answered all my questions patiently.
Having an older phone with heavy use, during data transfer, my messages didn't transfer first try.
Jon was not fazed but determined to get my messages transfered.
It took a solid hour but he never gave up.
Completely successful! Completely amazed!
I also noticed during the first transfer, it got busy in the store.
Never with a look of rushed, he bounced around helping each customer, solving problems, making sales with patients and ease.
This is the Verizon store you want to do business with and no doubt, if you get Jon to assist you, you will be fully appreciated and satisfied.
And don't wait as long as I did to shop at this store...”