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“Each staff member I encountered was friendly, professional and very helpful with clear information and instructions. Martell, LaDonna and Janiece*(I think I'm messing up her name) were very helpful in arranging my reservations, storage unit and return of vehicle. The entire process was stressless and seamless because of those 3!!”
“Rich and Sue were amazing from beginning to end. I’ve had my unit for over a year and needed to downsize and Rich made the process simple and easy! Thank you for being polite, professional and friendly!”
“Katrina was phenomenal a very beautiful lady who was so kind and patience with me doing the process. She kept a smile on her face and me laughing need more people like thus young lady in the world”
“The Manager Of This Place Is Awesome He cares about your Items and is not trying to just sale your unit!….my unit was behind $230 and he still held it long as i made payments in person?????? talk about a solid manager and GREAT CUSTOMER SERVICE I HIGHLY RECOMMEND THIS STORAGE LOCATION ???….Oh and the Manager im talking about is DEZ!! I repeat DEZ!”
“I had a wonderful experience representative was very informative she went above and beyond to make sure we understood the sizes and what we couldn't couldn't fit oh my God she was wonderful I would recommend this location to anyone and everyone service was 100%. I wouldn't go anywhere else”
“The facility is clean, well-maintained, and easy to access, but what really stood out was the customer service. Alex went above and beyond to help us—he was friendly, professional, and patient while answering all our questions.”
“Mr. Andre deserves a medal. His customer service skills are outstanding, and he is one of the most genuine individuals I have met in the customer service arena. You are very fortunate to have him represent your company.”
“Cheryl treated us very well with a high level of customer service that I haven’t seen in a while. Her level of care and professionalism was greatly appreciated.
Thank you Cheryl.”
“Joann was super helpful !! I was so lost coming in & i also ended up needing a bigger space. She helped everything go so smoothly ! Very professional, she needs a raise ASAP Lbs i really appreciate her”
“Crystal was amazing, very helpful not just me but she multitasked all while I was there for 15 minutes she done 5/6 different things Extra Space Storage Crystal us The Top Dawg, Thank You Crystal”
“Customer service was excellent. Tiffany and Cristal was very knowledgeable and made sure I was informed of the process. I will definitely referral friends to check out this location..”
“Lyneshia, customer service is top-tier. She welcomes you with a smile and assures you that Proself is the place for your storage. She made me feel good about a complicated situation. Thanks, Lyneshia for everything.”
“I had a fantastic experience with CubeSmart! From the moment I walked in, the customer service was outstanding friendly, professional, and incredibly helpful. The entire process was quick yet thorough, with everything clearly explained, making it completely stress-free.A special shoutout to Edward in the office he was amazing! I’ve had a unit here in the past, and he was just as helpful and friendly back then. This time around, I was hoping to run into him again, and I’m so glad I did. He consistently goes above and beyond and truly makes a difference.CubeSmart is lucky to have someone like Edward on their team. I’ll definitely be saying hello every time I stop by. Highly recommend this location to anyone looking for exceptional service and a smooth experience!”
“I had a great experience. I needed a storage last minute and James was able to help me and get me squared away quick and easy. I was able to access my unit anytime I needed and my things was safe. Customer service was really great and I would recommend them and keep them in mind if needed in the future.”
“Maurisha L.’s courtesy, professionalism, and going the extra mile to sort out an online rental issue really provided an exceptional customer service experience! My unit was ready as promised and even the ridiculously difficult to open lock packing was precut for easy access when I got to my unit! She thought of everything! ??”
“Dawnya is great she is always willing to assist; her customer service & skills should be rewarded!!!!
I give her 5 Stars ?????!!!!!”
“My box was everything we needed moving from Michigan City Back to Portage.
Was cheaper then pac rat and one other company.
They were understandably the best.
One drawback it was a little hard getting ahold of a person but other than that we were really satisfied and would recommend them and use them again if we need to.”
“Amazing service! I called and had questions about a 5x5 storage locker and Alicia helped me with everything from start to finish. I came in and she showed me the space and offered if I needed a size up! She was super sweet and helpful through my whole process! Definitely will recommend to other family and truck drivers! Thank you so much!!”
“This was my first time using a storage facility. I reached out to a couple for pricing but they were higher than I could afford. I walked into SmartStop and was greeted by Eric. Eric was very patient, professional and knowledgeable. The price was affordable and i even received the promotional price which was even better. He made me feel at ease with storing my belongings. I had to make a couple of nearby runs and couldn’t make it back until after the facility closed. Eric waited for me to return. Great customer service and I appreciate his help and assistance. I would recommend SmartStop for storage.”
“Nigel was awesome. Nice & funny guy. He was Very detailed with instructions.
From the phone call to him showing me how to open the unit.
He has excellent customer service.”
“Sarah was so warm and friendly. She helped us choose the perfect storage unit and had amazing customer service skills. Very personable, knowledgeable about the company. Thanks for your help.”
“I was looking for a storage unit and yeah checked out cute smart. What really won me over with cube smart what's the customer service? Shalanda was very welcoming, answered all of my questions, and any dealing that I've had with her has been phenomenal. Thank you for taking a stressful situation and making it easy.”
“The 5x5 is perfect for the amount of storage I have at this time. I love that it's ground level. It was very easy to move my things into this space. It should prove to be ideal for my future plans.”
“Never have rented a storage facility, but this public storage location made it very easy and simple. Reserved a unit online and then was promptly reached out to by one of their staff , Jennifer was great on the phone. Helpful and patient answering many questions. We wanted to see the facilities and the unit before we committed so she easily made us an appointment for Saturday at noon to meet up. Jennifer was SO NICE in person. Walked us to our storage unit and gave us information along the way… She answered all of our questions sincerely and honestly… She offered some tips based on her experience Which were very helpful, things that we had not thought of. She really took all the difficulty and anxiety out of the situation for us and we felt super comfortable. Jennifer is a true asset to public storage and I would highly recommend their facility in country club Hills Illinois. She truly earned our business with her fantastic customer service and personality and professionalism.”
“I want to thank Nicole for being a beautiful person and providing great customer service and support. Nicole always has a smile and always assists. You are appreciated for being kind and caring about the people you are assisting. Ms King”
“Putting blind trust in strangers to access your storage unit and drive your items to another state is more anxiety inducing than I anticipated. That said Bill's took care of us. Thank you so much for clearing out our storage unit, storing it overnight, and delivering everything safely across state lines. Saving us from driving multiple uhuals through Chicago is a blessing. The staff are very friendly and helpful. I have not unpacked everything but from what I can see nothing was improperly handled. The one and only big mirror we brought even made it in once piece. That's a win. Thank you.”
“I have dealt with this company since the merger of Life Storage and Cube Storage. Now that the existing company is Extra Storage, I have encountered some deficiencies of service, such as pricing and lack of dollies and dumpers. I must acknowledge, though, that their employees constantly assist in making sure the transactions are successful, which is why I still patronize their company. I would like to send a special shout-out to Mr. Willie and Mr. Levine! I hope this business recognizes their professionalism and gives them KUDOS for the services they are doing.”
“Just helping out a friend and it was clean and orderly. It would be nice if they had trash bins in and around the unit grounds. Not everyone will be so kind as to hold their trash until they go to the exit.”
“Ferree Movers helped my mom with a major move from her place in Crown Point this weekend. I can't say enough good things about the crew that came to move her. We spent the day with Mark, Kevin, and Rowan, and they worked SO HARD and were a pleasure to spend the day with! They were so professional and careful with my mom's things and never stopped working all day! They were so patient with my mom and were so kind and respectful! They treated her like a queen the whole day, asking her questions about what and where she wanted things and making the experience as easy as possible for her. The three of them worked so well together and just never stopped the whole day. I was am thankful for the work they did! I would ABSOLUTELY recommend Ferree Movers to anyone looking for a great moving company!”
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“Nice unit, good price, very easy to rent online. I didn't have any issues, and nobody bothers me which is great. The only dislike I have is that they don't do any snow removal and it can be a bit difficult to get to my unit.”