“I prefer shopping here over the big box stores. I appreciate the helpful service, being able to pull right up to bags of mulch, compost, soil, etc. and have it loaded into my truck, and the selection of cleaning products that are hard to find elsewhere. I also just found out they accept latex paint for recycling at no charge. The coupons on the app make their prices competitive. Shop local!”
“The BEST service I could have ever experienced. Nice people , waited for me to pick up a part after hours. I recommend this place. I will drive from Elmhurst to shop there from now on.”
“The staff is very friendly and helpful with finding any items. They've helped me problem solve my specific issues. And the store has a surprisingly large number of products available!”
“Little more than I wanted to pay but with it Ace Hardware fair price great quality box fan. Super helpful friendly and respectful staff clean organized store and fast check out I'm very pleased”
“Crafty Beaver is always a cut above the big-box home improvement stores! Personalized, knowledgeable staff, great products. And their lumber is a better grade... Shop local!”
“Very happy with recent service from AG. He replaced a plexiglass storm window panel with bent aluminum frame, and the hardware on a sliding storm window panel from a porch door. Relatively small jobs, but he took care to complete the repairs right and at a low price. Communication throughout the process was also great. Highly recommended.”
“This place is just the best. The prices and selection are as good as and often better than big box stores, and the service is on an entirely different level. They do not hesitate to help with anything you need, from locating items to giving input on products to loading the car. Such a gem!”
“The minute I walked into the store, the gentleman asked me what m looking for, n he started working back n forth but unfortunately he could not find what m looking for n suggested it going to Clark n Devon.”
“I was surprised on how well they sharpened my lawnmower Blade. I know I should have tooken photos before it was sharpened, but man I am glad I took it here to get it sharpened. For only 8$ this was worth it.”
“THE most helpful workers!! Especially Kevin! I brought in my bike because a screw had fallen off on the thingy that holds my basket in the back. Kevin proceeded to rethread and fasten the screw and bolt for me, getting up and down over and over again which is a lot of exercise! So incredibly helpful and I know had i gone to either a bike store or god forsaken home depot i would not have gotten this good of service! He refused my tip and said to give a good review so here it is! Thank you!”
“I came in today because I had juat purchased a portable washing machine for my new apartment that doesn't have laundry. I should have done more research on the water connection pieces, as thwre is not a functional adapter for my extendable kitchen sink hose. Anyways, even though there isnt a part to help me here - the employee I spoke with (Adam) was absolutely and genuinely trying to find other work around for my dilemma. When I walked up and he approached, I was put of breath from health issues and nerves so I stumbled a bit and trying to explain the purpose of my visit. I have worked and been a customer for years and knowing this was likely a fruitless effort - Adam again was patient and honestly just a salt of the earth, willing to help and was concerned about my plumbing issue to go so far as to again try to think of other things I could do to have to not return a 3 cubic ft washing machine to Amazon. I hope the owner sees this - because if I ran a business, Adam would be my first hire.”
“For truck drivers... entrance is the west gate. Pull up to the gate and call the number posted. Pretty easy backing. Unload time is about an hour. Getting to the delivery can have some tight turns but overall not bad.”
“King’s Hardware is a true neighborhood gem. The staff are friendly, knowledgeable, and always ready to help you find exactly what you need. The store may not be huge, but it’s well stocked and organized. I appreciate the personal service you just don’t get at big chain stores.”
“Was looking for a simple tool to scrape paint from windows. Had tried a few places without success. Popped into Yu, and the gent was a magician. First showed me scrapers for putty from walls. Turned around and he had 3 options for paint. Bought the cheapest one at $7, and it works perfectly!”
“As always, such nice and helpful staff! We came in with a glass-cutting project and the people who helped us knew exactly what to do. And the price was very reasonable”
“The customer service was phenomenal and even the guy cutting my key tried his best to please me because he was out of stock of a certain key but he did his magic and the keys worked perfectly I would highly recommend going here”
“I've been here a few times and it has always been incredibly pleasant. Everyone I've interacted with has been very helpful as well as kind. The pricing is competitive and they have just about anything you could need hardware-wise!”
“I needed something for my car yesterday and I couldn't find it in the automotive section, then a nice man asked me if he could help me, I wish I had gotten his name but it was in a different section. Thanks so much!”
“This an awesome indepenant hardware store with very knowledgeable staff. They literally have everything you could possibly need and more. The prices are extremely reasonable as well. Please come support this amazing independently owned hardware store!”
“If I have to go to Lowe’s or Home Depot, it is only because I couldn’t buy it at Millen Hardware. Doug and his team provide superior advice and service that you rarely find at big box stores. I’ve been in my current Wilmette home for 28 years and have been a customer of Millen for 28 years. That’s all you really need to know.”
“Stopped in for stilh change saw parts. Unfortunately they didn't have them but the parts guy behind the counter recommended a place to get the parts i needed. They are always friendly at Ace and truly care about customers.”
“They have the best customer service. The 2 guys working when I first came in were super helpful with helping me pick Benjamin Moore paint and the next day the manager even re-made me some gallons after I made a mistake with the paint line I chose. Will do all my home improvement shopping from now on.”
“Here's what I love about Shauer's Hardware: Everything. From the cast hammer door-pull to the wooden floors, to the back counter where they make keys, it's delightful. They almost always have what I need. The best part is the people who work there. They'll help you find whatever you came in for. They'll help you figure out what you need to get a project done. They're kind and courteous and know their stuff. They've never been patronizing to me (a female DYIer). You don't have to wander around looking for someone to help–THEY find YOU. I always leave there with a smile on my face and my faith in humanity intact. I love this place so much.”
“I've lived in Roger's Park since 60's and this is the first time I've ever been here. I was overwhelmed. Forgot to take pics inside.Needed keys made. 2 keys, a springy hoop key ring for under $7.00! Boom, Done!Compared to the key Kiosk at the Jewels, $13.50 plus 3 to 5 days shipping, no thanks.Support your local merchants.”
“Harold’s is probably the best hardware store I’ve ever been to. It’s the anti-Lowe’s. The staff is SO friendly, helpful and knowledgeable. Maybe a bit more expensive than bigger stores but worth it.”
“I always have a great experience at Crafty Beaver. Staff is kind and helpful. For it being a smaller hardware store, they have a lot of stuff and most items I’ve needed.”
“The store had a wide selection of tools and supplies, and I was able to find almost everything on my list. The employees were helpful whenever I needed assistance. A few aisles were a little difficult to navigate because of restocking, but it wasn't a major problem. Overall, a solid experience.”
“Mary Beth made my shopping experience so much better. Home improvement projects can get expensive, so I really appreciated her taking the time to help me use my Ace coupons by splitting my purchase into two transactions. She was incredibly kind, patient and genuinely pleasant to talk to. Great customer service like this makes a real difference. Norridge Ace is lucky to have her, and I’ll definitely be back!”
“I've had several great experiences with this store and the staff in the last couple of months. Super helpful with buying a shop vac and some other items. Shout out to Luis for the extra assistance!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.