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“My mom passed away and Tanya was very helpful and knowledgeable about handling the account. She explained each step and the options available, include setting up an estate account.”
Closed
6400 W North Ave, Chicago
Banks
“Angela Reed at the West North Ave location was an absolute life saver for my Grandma and I. We had a stressful family matter to take care of and in a short amount of time due to being from out of town. Angela spent most of the day helping us work through it and was so kind throughout the whole process, never once making us feel like a burden on her day. She went above and beyond to ensure we were able to complete our business before leaving the bank and back home. Her kind personality and professionalism made the process so much easier and doesn’t go unnoticed. Thank you to Angela for EVERYTHING! We wish all bankers were like you.”
“Kathleen Vasquez did an amazing job explaining to me about CDs and about interest rates on savings accounts, she helped me close my old savings account and open up a new one that had a higher interest rate, I can't even tell you how much I appreciate it Kathleen did such an amazing job as a relationship banker at the Village Bank & Trust on Touhy in Park Ridge! I have been a member
for over 10 years now and everyone there is always so great and accommodating and I met the new branch manager he came over and introduced himself but I can't remember his name just wonderful people super accommodating and great information I enjoy banking there so much thank you so much Kathleen I really appreciate your help!!!
Sincerely,
David Haliday, a very happy Village Bank and Trust client!”
Closed
6400 W North Ave, Chicago
Banks
“Angela Reed at the West North Ave location was an absolute life saver for my Grandma and I. We had a stressful family matter to take care of and in a short amount of time due to being from out of town. Angela spent most of the day helping us work through it and was so kind throughout the whole process, never once making us feel like a burden on her day. She went above and beyond to ensure we were able to complete our business before leaving the bank and back home. Her kind personality and professionalism made the process so much easier and doesn’t go unnoticed. Thank you to Angela for EVERYTHING! We wish all bankers were like you.”
Closed
1122 S Main St, Lombard
Banks
“Dora is a lovely lady, a true asset to Old Second Bank. She is incredibly helpful and intelligent. Dora goes above and beyond for each of her customers. Always a pleasant experience when working with Dora and her team members.”
“Maria Sanderson was extremely helpful, kind, and very patient with us as we went through a car loan process.
She was always so very polite and extremely efficient, always quick to answer any questions and emails.
She is a definite asset to the organization.”
“Jeanine Zayek was very helpful and pleasant. She went above and beyond to answer/solve ALL of my questions. Jeanine set up my accounts. Excellent customer setup. Ms. Zayek is an asset to the Old Second Bank.”
“All of the tellers are very kind and helpful as are all the savings counselors. The Western Springs branch is my favorite because all the ladies there have gotten to know me and greet me with a big warm smile and makes banking there a pleasure!”
“My experience was excellent at credit union one location in north lake your representative Edward ,mellisa, Antonio was great help with helping me get a credit card and was very nice and polite I appreciate your services and will recommend credit union one to all my family and friends”
“We had the pleasure of working with Candice. From start to finish, she was knowledgeable, efficient, and extremely helpful. Candice made the entire process smooth and easy to understand, addressing all of our questions with patience and expertise.”
“Very nice staff!!! Got check same day for my dream car, ladies are very helpful. They made me feel very comfortable and very informative. Very low rates as well even if u have horrible credit rates are the best in town. If you are able to get an account with them go for it , you won't regret getting . I'm so happy I will not finance anything unless it's thru them .”
“Best experience! Polite staff, customer friendly service! Prompt service! Kent help me and my partner with opening up the account and informed us about other services of the Bank!”
“My husband went to the bank today because of a fraudulent charge on his card, was told to sit and wait he would be helped. Other patrons walked in with same issue and were taken immediately, as he waited and was never taken care of…… he left! Not so good at customer service! Update: we received a very peasant call today from the supervisor of the bank, totally apologetic for the incident. That is very good customer service to have someone respond to a negative issue so quickly to make it right! Thank you!”
“I opened up a savings and checking account with Shuwaita at the Clarendon Hills Bank a few months ago. She has followed up and been so attentive to making sure my needs are met. Wonderful banker and bank to get involved with if you want an organization that cares about you and your experience!”
“Jeff Ditmar is top notch! Best of the Best! He had my best interest from the start. Heard all of my reasons to refinance my home. Now I am sitting debt free with a decent amount of cash in hand and my stress levels are at an all time low. It has changed my mood at work and has allowed me to be a better sales rep. I will recommend him to all friends and family and business acquaintances.”
“This is mostly a star rating of the staff at Republic Bank's Berkeley branch...My business has banked here since it was National Bank of Commerce (NBC). The staff was friendly and helpful then, and they are still today. They're just good friendly people doing their best to help bank customers as much and as well as they can, and usually doing so with a cheerful smile and caring demeanor.As far as Republic Bank itself, since they took it over from NBC I have not found them to be a very supportive small business bank ...we now use Itasca Bank when we need help with our small business financing. Itasca actually seems to care about our business circumstances and seems to genuinely want to help when we need them to.”
“Amanda is the best to work with . She’s professional, friendly, and takes the time to explain everything I have questions about. I would recommend this bank branch (Darien ) to anybody.”
“I love the gals who take care of me at this branch. They always laugh at my bad jokes and keep me supplied in free cookies. They also do a great job helping me with my financial needs.”
“Villa Park location is great. Everyone is friendly and genuinely want to help. Brian and Autumn are fantastic. I am so glad we switched banks to Old Second. I would recommend them to anyone.”
“I was a prior Chase customer and now I finally found a bank that is not going to have me on hold for hours or make me go through transfer over transfer only to get transferred to customer service again. Great over the phone and personally even better in person. Very knowledgeable, kind, and hard working people working there to helping me on any of my banking needs.”
“Always a warm welcome. We have recently switched over to this bank and the service here is nothing but excellent. Every staff member is so very kind. Mr. Dan is the best.
They are also very helpful with protecting their clients. They advised me the safest options to go about sending money and making sure that I was safe. There are too many scams going on these days! I appreciate this so very much!
Special thank you to Miss Valerie and Miss Alicia!”
“Maria Ruiz was very professional and very helpful when assisting us. She gave us options and gave us recommendations! We love coming to this bank because she’s always helping us in every way she can.”
Closed
707 N Main St, Lombard
Banks
“I have been a customer of West suburban Bank, and now Old Second bank for 55 years. I do my banking at the Lombard N. Main St. facility. Even though I have now moved to another town I continue to bank there because of the outstanding service I receive. I attribute this service exclusively to the excellence of its employees at that location. I have found every employee to function with patience and social grace. I don’t just use the drive-through but primarily use the lobby facility. I simply could not be more pleased. I need to be specific about an associate named Sarah. She has served me with such kindness and deliberate accuracy that I must mention her. I have used her in personal banking issues, as a Notary Republic, And as a liaison for banking issues out of state. Most recently Sarah assisted me with a credit card Problem that was causing me much anxiety. Her follow up was extraordinary. and clearly beyond her job requirement. Sarah’s performance shows maturity beyond her years. Her professionalism should be rewarded.”
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“The tellers Hannah and the other girl are phenomenal and their customer service is top notch! Also the branch manager Gabi she is very attentive to a customers needs 10/10 for this location”