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“Wow! Great customer service from Zane (and I'm sorry I didnt get the other gentleman's name.) Thank you for being helpful, thorough, and professional by making sure what needed to be handled, was. I have rarely left a tmobile feeling confident that my issue was resolved, until today.”
“I stopped in here to get my son's phone fixed and Jose made the whole process super quick and easy. I was in and out in less than 10 minutes and he was extremely nice and helpful the whole time. I definitely won't mind having to come back here if there's ever another issue with the phones!”
“Gisela :is awesome, I download a weather, app that introduced a virus on my phone
I struggled with the problem for hours. This young lady resolved the issue, in a few minutes. Kudos for her.♡♡♡♡♡ .Louis”
“I had an outstanding experience at here thanks to one of their incredible employees, Adam. Even while multitasking and helping multiple customers at once, he never once made anyone feel rushed or overlooked. What really stood out was how he made each person feel like they were the only customer in the store—giving full attention, answering every question thoroughly, and maintaining a friendly, professional attitude throughout.
It’s rare to see that level of customer service, especially in a busy environment. He handled everything with patience, efficiency, and genuine care. T-Mobile is lucky to have someone like him on their team.”
“My wife and I went here and Marco was just exceptional all the way around ,best customer service by far,He hD the best deal and had us out the door painlessly,ty again Woodstock boost mobile and Marco we thank you .”
“I had a great experience at T-Mobile thanks to Brandon. He was incredibly kind and patient while explaining all the plans to us. He took the time to answer every question clearly and made sure we fully understood our options.
Brandon was exceptionally friendly and very knowledgeable. He truly went above and beyond to make every customer feel comfortable and confident about choosing T-Mobile services.
Thank you, Brandon, for the outstanding customer service!”
“I recently had the pleasure of visiting the Lake in the Hills Verizon store, and I was greatly impressed by the exceptional service I received from Michael. Initially, I was considering switching to AT&T due to their competitive pricing and senior citizen discounts. However, Michael exceeded my expectations by listening to my concerns, offering a tailored solution, and going above and beyond to retain my business. Michael's professionalism, customer-centric approach, and dedication to Verizon are qualities that set him apart. He made me feel valued as a long-time customer, and his efforts saved me from leaving Verizon. He, along with Jay, are the best in class and customer centric. I'd be happy to recommend him to friends and family. I highly recommend Michael.”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
“Each time I've needed service, Fox Valley has not disappointed. Concise communication and effective troubleshooting skills are their main mantras and at least for me, they've succeeded every time.”
“Michael at West Dundee saved my day. I was shook up and he calmed me down. He fixed all my problems. I suggest Michael get a raise.
Thank you,
A Loyal Customer”
“I stopped by the Xfinity store in the Algonquin Commons as I needed help removing some services from my plan.
Lorenzo was the one who greeted me as soon as I walked in and asked how he could help.
Lorenzo was really nice, polite and super thorough in explaining how to change the plan. He answered all my questions patiently.
I left with a new plan that has better benefits and costs way less!
I am super happy with my experience at this Xfinity store and will frequent this location for any help I may need in the future!
Thanks so much!”
“This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate .”
“Josh was very helpful, amazing customer service from him, so five stars for that!
Only complaint is the kid who was working upfront, barely had a nice attitude and looked like he wanted to go home.”
“I had a phenomenal experience with Kristen. She was so helpful and her attention to detail was incredible. Her explanation was helpful and easy to understand. I highly recommend going to this store. If you are looking for exceptional service with your account details, purchasing a new phone or tablet. Whatever it may be ask for Kristen!”
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“I cannot extend enough thanks to Chris! He has been an amazing onsite technician and has taken the time to understand our needs at Sycamore Speedway and make sure we are ready to go! Waits for us to check that our devices are running properly before leaving. Really feels like he is just an invested in our business as we are! Thank you so much”