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“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“Carlos was very knowledgeable and helpful! He made my store visit pleasant. He listened, recommended and demonstrated the devices that best suited me. I left home as a very happy customer with a brand new iPhone. This location just gained one new loyal customer!”
“I had a great experience at Metro by T-Mobile thanks to Olga! She was friendly, professional, patient, and extremely helpful. Olga took the time to answer all my questions and made the whole process easy and stress-free. Her excellent customer service really stood out. I truly appreciate her help and would definitely recommend asking for Olga if you visit this location!”
“So I originally started dealing with carlee(hope I got her name right) recently had the opportunity to deal with Rod both have been clear and helpful because of them I referred my aunt and she also received the same great service I did. 10 out of 10 for how easy everything is to get going. Thank you.”
“Reviewing to shout out two employees to the management team - I was shopping and trying to hurry to get a new iPad for my mom and Nate in the sales floor was super helpful as was Izzy in Geek Squad. They were both sweet, affable, and beyond helpful!”
10AM - 5PM
3064 Plainfield Rd Unit A, Joliet
Electronics
“Had the most pleasant experience with John, today! Extremely knowledgeable, kind, and all around fun guy. He made the experience quick and painless! We will definitely come back to this store for all future Verizon issues and purchases. John is the best. John deserves a raise. John is the GOAT!”
“Only posting this cause I wanted to say the worker named morgan was phenomenal tonight. All these other workers around the store and I tried asking for help and only morgan helped me. She a sweet young lady, very helpful and kind”
Open 24 hours
2405 Essington Rd, Joliet
Electronics
“The place is nice but the staff will and I mean WILL watch you , they are like a hawk watching everything you do , what you look at and touch, or they will make comments on what you do ,”
“Went in today and got a phone upgrade. Pedro was the store associate who helped me during the process. I was (admittedly) already irritated when I walked in the door because of a previous experience I had at a different Verizon location but Pedro helped me out immensely. He listened to my concerns, came up with viable solutions, and I ultimately walked out of the store with the device I wanted. When I explained to him I was on a budget, he was respectful of that and didn't try to upsell me something I didn't want.
He even went beyond his duty and helped me find a case and screen protector too by searching up Best Buy because my new phone was syncing with my old phone and I couldn't look it up myself. He also explained he different bundles I could add onto my service and explained how I could add them if I desired. He explained how different bundles would save me money over time, too.
He was extremely knowledgeable while helping me set up my new device. While I was waiting for my phone to sync with my old phone, he went and assisted other customers, periodically checking in on me. I watched these other interactions while I was waiting (my phone took 30+ minutes to sync) and he was extremely polite and courteous with those customers, too. While he couldn't resolve every issue each customer had, he was able to assist with what he could, and was also able to point them in the proper direction to get the answers they needed.
Pedro is a stand up guy and an excellent employee. If you go there, try and work with him, you won't be let down!”
Open 24 hours
3620 Rock Creek Blvd, Joliet
Electronics
“Sandy is always the nicest to chat with in the mornings, she deserves a raise!!I used to frequent this location and they almost always had everything I needed to get my day started conveniently nearby!”
Electronics
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Electronics
“I came to the store with a problem from another MetroPCS location. The other location told me that I had to pay for a whole new phone in order to get service activated when I just already purchased a new phone back in March I came to this location with that issue and he solved the problem 100% that I have any issue reactivate my phone now because of this location I am now a MetroPCS customer again thank you very much for your time and dedication folks like you need more branches thank you. I do highly recommend using this store.”