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“I had a fantastic experience at AT&T today. After a negative experience at the Lockport location I decided to take my business elsewhere. Douglas was extremely helpful and sat me down and helped me through the process that the Lockport location "couldn't" do. Douglas helped me out immediately. It was a great experience.”
“Jeremy is a top notch Verison representative willing to help out an entire family. Multitasking and getting everything done, answering all your questions, and taking care of all your needs. I just switched from another carrier and we are very happy with the plan we got. I would recommend all of my friends and family to go to this store specifically with Jeremy.”
“Krissy helped me multiple times within one week, extremely helpful and made sure to spell out the numbers for me instead of just a quick over view of what deals were available. Thank you!!!”
“We recently visited this Verizon store in Lockport to upgrade 2 of our phones, We were blown away by the exceptional service we received. From the moment we walked in, Mital greeted us warmly and took the time to understand our needs.
The entire process was smooth and efficient, we were in and out of the store in no time with our new phones set up and ready to use. Additionally,
Mital went above and beyond to make sure we were happy with our purchase. She even made sure we understood the charges to account going forward on the upgrades we selected and even found ways for us to save on services we were already signed up for!
We couldn't be happier with the service Mital provided. She truly went the extra mile to ensure that we had a positive experience. We will definitely be returning to this store for all of our future phone needs. Thank you Mitel for the exceptional service!”
“Emalie was very helpful and great Verizon representative. Knowledgeable and multitasking. Most importantly is super friendly and went above and beyond to help us out. Thank you !”
“Santos and the whole store was great. He helped me follow the insurance claim directions and was very helpful. They fixed my screen in 90 minutes. Excellent experience.”
“Belle was outstanding! I haven't seen customer service like hers! I asked for a price with a watch and she laid everything out, what I'm paying now compared to if I add another device + protection, etc. She was out of this world with the amount of help, patience, friendless...Thank you Belle!”
“I want to take a moment to recognize AB at Boost Mobile for delivering truly exceptional customer service. From the minute I walked in, he was professional, patient, knowledgeable, and genuinely focused on helping me find the right phone.
What stood out most was how confidently and clearly he explained my options, answered every question, and made sure I felt comfortable with my purchase. His attitude and work ethic are the reason I chose to buy a phone today he represents Boost Mobile better than anyone I’ve dealt with.
Employees like AB are rare. His dedication, customer care, and ability to create a positive experience directly drive sales and make customers want to return. Boost Mobile should absolutely recognize his efforts he has earned it.
Thank you, AB, for going above and beyond. I hope management sees the value you bring, because it truly made a difference.”
“Jeremy was busy with another customer but took the time and in between helping the other customer he took care of me very pleasant very thorough. Very efficient great service.”
“Walked in with a issue with my service“Micah” at Verizon made sure when I walked out that my issues with my service were resolved in a timely manner. Great Service”
“Needed to get a new phone for my husband, although we were a little hesitant, we decided to step into the AT&T store, our experience was the best ever!! Alejandra was kind, personable helpful and very knowledgeable. If you are ever in the need for anything, go and ask for her, you won’t regret.”
“Came in to upgrade 2 phones on my Verizon acct, Mahmoud helped me upgrade to a Business acct , get 3 new phones and lower my monthly bill $50 per month. Great Service definitely recommend you see Mahmoud”
“Oscar is always a pleasure to work with when it comes to handling my needs about my account. He is very knowledgeable and professional. He always makes the experience very comfortable and easy. All my friends and family will be coming here from now on. Thank you Oscar!”
“Went in to buy some airpods and was greeted instantly by izzy, whole helped me the entire time I was there. He was very attentive and extremely sweet. Izzy made my experience at AT&T wonderful.”
“Chris and Erick were very professional and effective with knowing what we need and accommodated my bf and I. I'm very satisfied with their service and proficiency. Great employees, applaud them and give them a raise they work hard and diligently. Not only did they be patient and help us with our questions, they also assisted in our purchases for 2 Iphones and internet for our home. Much gratitude and appreciation for Chris and Erick! I'll say it again; Great employees.”
“They were great! Jose and Destin were very helpful and helped the process of switching over go smoothly! We appreciate all their help and the time they took to make sure everything went well!”
“I had the best experience at Russell Verizon on Ogden.The sales associate was very fast and knowledgeable. I upgraded to a iphone 16 promax and got the best deal..Thanks again and will definitely be back for more stuff”
“I recently had my phone repaired by Amer, and I couldn't be more impressed with the service. Not only was the repair completed incredibly fast, but it was also very affordable. Amer took the time to explain the issue and gave me a great quote upfront, with no hidden fees. The turnaround time was quick—my phone was as good as new in no time. I highly recommend Amer for anyone looking for fast and reliable phone repairs.”
“I went in to the local store and Ryan was a huge help in getting my new account straightened out. I am a teacher and my days off area precious as is my time. He was quick and effective and very polite!!”
“Great help from Ahmad the manager gave me a great deal I couldn't refuse he helped me transfer my contacts and data as well as gave me a free case thanks again”
“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“I just wanted to thank Jon for helping my family and I with exceptional service and support in switching our lines from Apple to Android. It was certainly a process and he was very thorough, honest (which is rare to find), and kind. Ask for Jon if you need any ATT support!!”
“Absolutely love the energy, the customer service, and how helpful they were. Got some great deals to upgrade my phone. Absolutely love my new phone and glad they answered all my questions”
“Brought in 2xApple watches for battery replacement to avoid Apple’s “replace not repair” policy…and they are both working perfectly and holding a charge! Great shop, great owner, excellent resource. Thanks Yaz!”
“The staff is always so friendly and helpful! They offer a straightforward and transparent experience anytime. I definitely recommend coming in for your cellphone service and accessory needs.”
9AM - 7:30PM
1399 Plainfield Rd, Joliet
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“Went in there to switch from T-Mobile since they were charging me a ridiculous amount of money for one line. Very affordable plans and so far I love the service. Both the sales reps were courteous and attentive.”
“Oniyette made my experience amazing! She really cares about the customers. She cared for every detail and every other person in the store. She is very personable and made the process easy. So glad I ended up going to the Willowbrook store!”
“Very reasonable pricing for mobile phones and very affordable service packages. The manager, Brian C, is very attentive and thoughtful, as well as patient, with customers. I Highly recommend Cricket in Bolingbrook if you are looking for good products and service with the bonus of great customer service.”
“Carter was amazing! I came in wanting cheap earbuds because mine were broken. Carter not only took the time to review my account to decrease my plan, I left with brand new earbuds! I truly appreciate the amazing customer service!”
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“What a great shopping experience. Jatin was awesome in helping us selecting our phones and cases to protect them. He took the time and patience to explain everything and did the transfer of our data to our new phones. Very happy customers!”