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“Kara was very patient and helpful in getting the transfer from my old phone to my new phone set up. Prior to that she explained all of our options to help us decide which phone and package to choose. I have Resound hearing aids and got a Samsung 26. It took 24 hours to successfully pair up my hearing aids with the phone. Just an FYI to other Resound Hearing Aid wearers.”
“Sagar exceeded expectations with excellent performance and outstanding service. He consistently delivers high quality work and truly cares about providing the best experience for his clients. I highly recommend this place, ask for Sagar!”
“I will only come to this location. I’ll drive the extra 20 minutes from the one by me. Jadin is by far the best employee. He has helped me with so much. With multiple things. From helping me with a screen protector, device issues, new phone and iPad. I will be going back to get a watch once my is paid off soon. This is the Verizon to go to. Lots of knowledge and very friendly! Best Verizon I’ve ever been to!”
“I had an excellent experience at this location while upgrading my device. Abigail was wonderful to work with—she went above and beyond to transfer everything from my old phone and made sure we were set up with the best plan available.”
“Totally enjoyed work one with Mr. Pierre White! Very helpful, good knowledge share on handling former account with another service provider; plus enjoyed working with Renea!!! Both Professionals!!”
“My phone locked up on me because I had added a pin number for an app I was trying to open. I had no idea how to unlock my phone. I havw lots of memories and apps that I use. Google said the store closed at 8pm. It closes at 7pm. I got there around 6:40pm. Matt took his time to look and discover what had happened to my phone. He fixed it for me and I am so thankful for his care and concern. You have a great employee there. Thank you Matt!!!”
“Just had a phenomenal customer service experience with Jesse! He was very knowledgeable, professional, and patient answering all of my questions with ease! I highly recommend this location.”
“Izzy is very friendly knowledgeable and helpful! He was able to answer all my questions and helped me decide on what products to get. He also helped me reduce my bill by 20% and informed me of other promotions I can take advantage of with my new purchase. He is the GOAT!”
“They were great! Jose and Destin were very helpful and helped the process of switching over go smoothly! We appreciate all their help and the time they took to make sure everything went well!”
“Great help from Ahmad the manager gave me a great deal I couldn't refuse he helped me transfer my contacts and data as well as gave me a free case thanks again”
“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“Omg.. Jennifer H was amazing!! So helpful and knowledgeable. She knows her store, services and anticipates the needs of the customers. She is energetic, sincere and so sweet. I was in a tight spot and I felt that the Lord sent her to help me. Stay Blessed Jennifer ?”
“I came into the store extremely frustrated because I was having major issues. I was very lucky to have Efrin assist me. Efrin is a very pleasant young man who helped me when no one else could. He went above and beyond to help solve my issue. He took the time and effort to figure things out. I was so happy that I wanted to give him a huge hug. I have had bad experiences in other AT&T stores, but this one in New Lenox w/Efrin was fantastic. They are very lucky to have him. Thank you so much Efrin, you made my day.”
“We went looking to get new phones, upgrade our WiFi device and check on our bill. Divine (I hope I’m spellinghis name correctly) Solved one issue right after the other, guiding us through all the processes with patients. He was extremely knowledgeable. He explained everything thoroughly and guided us to the resolution of each of our issues. He was truly a joy to work with!”
“The salesman Moody was excellent. Great customer service from the start. We began our phone search thru marketplace then to the store. Each step was handled professionally and with excellent customer service. Advertising was spot on. Any issues issues we had were resolved.”
10:00 AM - 8:00 PM
15896 South La Grange Road, Orland Park
Mobile Phone Accessories
“I went to have fiber installed in a new second home near our family. Wireless customers are supposed to get a monthly discount on new fiber installation. I was denied because our existing wireless service is registered at a different address. I reminded them about AT&Ts pledge that existing and new customers are treated the same. Tiffany assisted me. She understood my point and persisted in pursuing my claim until I was satisfied. Tiffany was an excellent customer advocate who is experienced and knowledgeable. What could have been a bad experience became positive. Thank you Tiffany!!”
“Great service I had issue with phone I bought (used) phone and I came back the next day issue was fixed with no problem thank you I will shop again for sure!!!!!!!”
“Amazing customer service, the absolute best service in any industry, Brian was so knowledgeable and professional. I wish he could be my customer service rep everywhere i go”
“I brought my daughters phone here to get it fixed and was told they may or may not have time to fix it the same day. When I brought it in it was about 5:55 pm and they close at 7. I was worried I would have to leave the phone there overnight. Thank GOD for Jeanette, shortly after leaving (30 minutes later) she text me it was time to pick up the phone. Such expedient service. I will come here again because note my screen is cracked ?.”
“Carter was very professional and very knowledgeable about the products. I was assisted with a new phone and internet and both were set up and ready to use when I arrived home. Thanks again!”
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“I had an amazing experience with Krissy today! I was having a frustrating issue with my phone not charging and my data. Krissy handled it with incredible patience and expertise. She explained everything clearly and got me back up and running in record time. Highly recommend! 5 STARS!”