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“We went looking to get new phones, upgrade our WiFi device and check on our bill. Divine (I hope I’m spellinghis name correctly) Solved one issue right after the other, guiding us through all the processes with patients. He was extremely knowledgeable. He explained everything thoroughly and guided us to the resolution of each of our issues. He was truly a joy to work with!”
“Krissy is a fantastic employee. She spent a lot of time helping get my new phone up and running and explaining how things work. You are fortunate to have this outstanding employee!”
“The girl that works here is a very polite human being. She helped me with my new phone and was very patient. Thank you. Sorry I don't remember your name but I'll catch it next time.”
“Remington was very helpful and knowledgable. Answered all my questions. Would highly recommend stopping in and seeing him for any questions, comments, and concerns.”
“Decided to get a new phone. Went with the galaxy s21. They told me it was out of stock and would ship on August 6th. A few days later, I got a notice that the phone had been shipped. The staff at the store were friendly and courteous and made the switch neatly effortless.”
“Faviola was so pleasant and helpful to work with. I truly felt like she was striving to obtain the most cost-efficient option for me and really cared about making my transition to a new phone as smooth and efficient as possible !”
“Just need to share the great experience we had today at this store. We appreciate how patient Sean and Adrian were with transferring our phones. They are very professional and were willing to take the time to do it right. Thanks”
“I want to take a moment to recognize AB at Boost Mobile for delivering truly exceptional customer service. From the minute I walked in, he was professional, patient, knowledgeable, and genuinely focused on helping me find the right phone.
What stood out most was how confidently and clearly he explained my options, answered every question, and made sure I felt comfortable with my purchase. His attitude and work ethic are the reason I chose to buy a phone today he represents Boost Mobile better than anyone I’ve dealt with.
Employees like AB are rare. His dedication, customer care, and ability to create a positive experience directly drive sales and make customers want to return. Boost Mobile should absolutely recognize his efforts he has earned it.
Thank you, AB, for going above and beyond. I hope management sees the value you bring, because it truly made a difference.”
“I had lost my phone while traveling and the staff and manager at the store did everything they could to make sure I was taken care of, without breaking the bank. Very impressed and thankful they provided such amazing service!!”
“I found the staff here to be knowledgeable, polite and friendly. They were also quick to resolve the issue. I have been to others in the area but this is the one I would recommend.”
“I came to this location due to my phone being damaged. Anthony helped me go over my options to repair or replace. I ended up with a brand new phone with no hassle . Highly recommend!”
“I was duped by a different ATT store. Richard at this store was AMAZING and was able to undo most of what the other store did. He was quick, polite and efficient.”
“The location is nice and clean. I came in with a complex issue and Daisy solved it promptly. She was patient and knowledgeable. She also was friendly and welcoming. Made me feel like a valued customer. Recommend this location.”
“Really glad I came to the store today ! I was greeted at the door by Ameer. He sat with me and answered all my questions about my new phone and got me a great deal on a new tablet. He was so patient and a real expert 5/5 stars i highly recommend this location.”
“Sales Representative (Erick)
Great guy, I went in with anything/everything I knew about current deals, sales, and promotions. He gave me an awesome trade in-value on the S22 in exchange for the S26 Ultra.
Walked me through every promotion, and offer available and even those that are in-store specific.
Walked out with a nice new phone, great deal in the screen protector, and case. Even saved me 15bucks a month on my Single Phone service. The deal would have been even better if I added the Home Internet Service.
As of now, if Erick is not the sales representative when I walk-in , I will most likely wait for a day that he is on shift or available to help me with anything I need.
I also had bad gas at the time, and he handled it very professionally ... 😆
Great guy, awesome Representative 👌”
“Raphael was nice, knowledgeable, and very quick for my battery replacement. Very good pricing and I’ve never had a bad experience from this shop. Great employee and business”
“It was an optimum customer service experience. The staff are experts in their field. I have complete confidence in their professional skills! This place is the best.”
“JOSE WAS FANTASTIC, I had an excellent experience with Verizon. The customer service was professional, fast, and actually focused on helping instead of rushing the conversation. The representative was knowledgeable, patient, and made everything easy to understand from start to finish.”
“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“Great help from Ahmad the manager gave me a great deal I couldn't refuse he helped me transfer my contacts and data as well as gave me a free case thanks again”
“The staff is always so friendly and helpful! They offer a straightforward and transparent experience anytime. I definitely recommend coming in for your cellphone service and accessory needs.”
“I had an excellent experience at the AT&T Store. Jon was the employee who assisted me with transferring my son’s phone to a new device, and he provided outstanding service from start to finish. We ran into complications with my son’s Apple ID login during the transfer, but Jon showed incredible patience, professionalism, and expertise while helping us work through every issue.
He stayed calm, took his time to explain each step, and made sure everything was fully resolved before we left. His support turned what could have been a frustrating situation into a smooth and positive experience. This was truly exceptional customer service, and Jon went above and beyond expectations.
I highly recommend this location and truly appreciate Jon for his outstanding help!”
“Brought in 2xApple watches for battery replacement to avoid Apple’s “replace not repair” policy…and they are both working perfectly and holding a charge! Great shop, great owner, excellent resource. Thanks Yaz!”
“Best AT&T store ever ! I came in very upset with my bill and not knowing what’s going on I know it wasn’t Oniyvette’s fault but she made my experience a great one I came in upset. I left happy thanks to her for explaining everything to me and being very into detail I will be coming back to the store again. She’s the best ! Highly recommend”
“I came in today, needing my younger brothers phone needing service on it, Eddie and the Bolingbrook store, got the service on the phone very quickly, I also asked about getting service on another phone for me, he said bring it in and week get it going, I went back to the store just about an hour later, and yet again he put service on my phone very quickly, and he had WONDERFUL customer service, he knew exactly what I was looking for when I came in both times and very much successfully had a few happy customers, when I explained how my visit went, the people I told were like WOW ! Eddie at the Bolingbrook cricket store definitely gave a 10/10 on customer service today ! I definitely recommend going to the Bolingbrook one and getting amazing customer service from Eddie !”
“Austin and the office manager are professional and knowledgeable. I’ve been to this location a few times and have always received excellent customer service.”
“I have been a Verizon customer for over 10 years. I recently upgraded phones and ran into an account issue that required me to come into the store several times, and after many attempts I was not getting responses from one of the regional managers who originally handled my account. I have an infant and repeatedly attempting an in store issue is not ideal. Thankfully, Roberto took over the issue, thoroughly explained my bill, went out of his way to make the corrections and ultimately reminded me why I stay with Verizon as a provider. Roberto took the time to call me with updates so I wasn’t left without answers, and made sure I left the phone call with understanding of my account. He touched base at least 4 times in the day, and by the end of the day the issue was resolved. He said he was a newer manager, but his composure, professionalism and expertise in Verizon’s products had me convinced he had been a manager there for a decade. I’m really happy he stepped in to hear my concerns and deliver quality communication skills. Thank you Roberto!”
“Spanish Manager was a lot of help, glad my mom went here and got her new phone with out hassle. She liked the Dog speaker he showed her and He offered to give her a discount along with the car charger. Incredible”
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“Fantastic, friendly service. I was frustrated jumping through corporate hoops while switching carriers but Jay was really great. Hard to find retail service like this.”