“The 3 gentlemen in the service area are great to work with. I regret that I cannot recall their names because each of them was a pleasure to work with... Professional, friendly and had great personalities. They really enjoyed what they do.”
“Ace is the place! Has what you need and higher quality of items, for your repairs.
Propane tanks filled and sold here. Great selection of garden products and needs.
Screen and window repair.
Has large selection of lawn, yard, power equipment.”
“Went to this store looking for a LONG punch set. Mr. Barcenas Mr. Sandoval were very helpful and informative in guiding me to find this tool i needed. Even went into detail as to which correct size i needed. Very professional. Highly recommend this location”
“This is one of the best Ace I have been to. The employees try to help to the best of their knowledge. Always friendly and even in a power outage, they are their to help everyone.”
“I just want to share my experiences at H.F.T. at Gurnee by being greeted and treated like family so thank u Lori and Destiny and Jessica for my new saw that I'm enjoying so thank u.”
7:30AM - 8PM
1001 Rte 59, Antioch
Hardware Stores
“If you're unsure about what tools/supplies you need to complete a job, the crew here will help you with whatever you need, from planning to completed project Antioch Ace can get you through it.”
“Scott is an incredible guy. I came in with a cabinet drawer handle that was driving me up a wall. Scott took it to the service center and tapped it for me. He was professional and easy to work with, and people like Scott truly are keeping brick and mortar stores alive in today's world. Give that man a raise - it's harder than it has ever been to find good people and having an employee like Scott at your store is a blessing. So whatever manager or community engagement rep reads this - for real, give him a raise. Only a matter of time until somebody walks in and offers him more than he's getting paid now. Thanks Scott!”
“Good morning! I wanted to say yesterday I went to antioch store to see carolyn about my bulldogges severe allergies. I was in tears and feeling hopeless .The store was packed the entire team busy friendly doing their thing and carolyn was able to take the time with me and find the best solution in dog food for my Winston! Then I went to check out the young cashier also was able to tell me the best outta 3 creams for Winston's feet she used on her dobe..the best was their was at least 8 people in line watching me in tears feeling defeated ALL giving me their support and courage things will get better! .I am a manager of a family owned grocery store and this is how I want our store to be... what a team you have in Antioch and ill be forever grateful for all of them .CAROLYN thank you !”
“I recommend to everyone to check this place out. Although at times the prices seem accurate little high, it's definitely a savings compared to original price. I have been shopping here since they originally opened the first shop.”
“I recently needed to pick up an online order, and although there was a hiccup with locating my item, the experience turned out to be remarkably positive thanks to the cashier who assisted me. Upon arrival, when the item wasn’t immediately found, the cashier promptly had someone also check another location and was extremely courteous, apologizing for the wait.
Throughout the process, she was not only professional but also proactive—at the first sign the item could not be found, she started reassuringly explaining the next steps. The store manager stepped in to assist, but it was the cashier’s initiative and clear communication that really stood out.
Ultimately, I decided to wait for the item to be delivered, and the way this situation was handled by the cashier left me impressed. She made what could have been a frustrating experience very manageable. She is a credit to Ace Hardware and exemplifies the type of service that builds customer loyalty. She definitely has a bright future ahead. Thank you!”
“It's Home Depot, so you can get most of the usual home improvement things. I would give it 5 stars, but the tools selection is mostly made in China and not worth the price.”
“Awesome service. The lady at the online pickup area was so helpful and friendly. I wish I remembered her name to give her recognition in this comment—five stars on selection, value, and service.”
6AM - 10PM
6401 Grand Ave, Gurnee
Hardware Stores
“Menards is probably as good as home Depot and Lowe's. I like going to Menards cuz I'll still pricing is pretty nice. They have great customer service floor help.”
“Always had great service at this location from paint, appliance, PRO desk, including the wide varities of product and knowledage sales people - this location is GREAT!!!”
“Had an emergency and tried calling three times. The gentleman called me back and was willing to get the part I needed even though the store was closed. I couldn’t be more thankful to him for his kindness and helping me when I needed it most. I am beyond grateful for him going above and beyond to help me.”
6AM - 10PM
369 IL-173, Antioch
Hardware Stores
“I had to get some paving block and cinder blocks and for once someone came and helped me load them. Nick in the yard was on a forklift and helped me out and was very pleasant and helpful, Much appreciated!
Antioch, Illinois Menards”
“Very helpful on my lead blower purchase
**Update 5/28/2024**
The guys and girls in the service department are amazing! They keep everything I have running!”
“I had an impossible bolt to find. I went through every option I thought I had until Jesus Rivas came to the rescue. He didn't give up and found me the bolts I needed. Thanks Jesus.”
“Good bunch of people. They know how to get you what you need . If they don't have it they find it and get it fast . Delivery is available, they have access to a lift that can get your stuff to the roof in many cases . Commercial sales here not for homeowners. Very nice that they stock more than one of most items . So you can get a couple of an item at one time . Many others these days have only have min stock on site and you always get told "I can have that for you in a day "”
“I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.”
“I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.”
“The manager Maria in the evening is great. She was very helpful in getting my issue resolved and very professional. How customer service should be. Thank you again Maria!”
“Absolutely love the staff at West Point!! They are helpful, friendly and know what they are doing! The paint matches are perfect and the paint works so well! I tell everyone to get their paint from you!!”
“Ace Hardware consistently delivers a great experience every time I visit. The staff are incredibly friendly, knowledgeable, and always willing to help you find exactly what you need or offer advice on a project. The store is well organized, making it easy to locate tools, hardware, and home improvement supplies without any hassle.
What really sets Ace Hardware apart is the personal service—you’re not just another customer walking through a big-box store. The team genuinely cares about helping you get the right product and making sure your project goes smoothly. Whether it’s a quick fix or a larger DIY job, Ace Hardware has the quality products and helpful guidance to get it done.
Highly recommend this store to anyone looking for reliable products and outstanding customer service!”