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“Krissy helped me multiple times within one week, extremely helpful and made sure to spell out the numbers for me instead of just a quick over view of what deals were available. Thank you!!!”
“An amazing experience, went in to upgrade my wife's phone, came out saying the better pay off$100 a month between switching my son's phone and closing out Xfinity in favour of Verizon home Internet”
“I came in to switch from Verizon to T-Mobile Eva was very good on decisions options on phone in good price range for me and my family will be coming back great costumer service.
Thanks Eva ?”
“For the company T-Mobile I hope this gets to someone of importance. I’ve had problems with my service since I’ve had my business account and every time I have phoned to 611. I haven’t received any good customer service until I went to the corporate store. Speaking to someone overseas is not helpful specially when there’s a language barrier. You would think T-Mobile as big as they are would have better customer service representatives for business owners that they can talk to instead of going to a corporate store to get the help that is needed. I like to give a shout out to Madison in the corporate store in Joliet on Jefferson Street. She is truly dedicated to helping business owners and customers get the satisfaction that the phone operators cannot do. Today I asked for a supervisor to call me. The representative said it will be an hour wait no supervisor called instead again Madison from the corporate store on Jefferson Street in Joliet Illinois has to help me because T-Mobile’s customer service representatives on 611 doesn’t appreciate the customers. It is very irritating to have a phone with a service provider that gives you a number to contact and you can’t receive the help you need. Today is January 6 I had to call T-Mobile again because Again, my account isn’t right and as a business owner, this is very frustrating I asked for a supervisor to speak to, as I was speaking to the customer representative with the language barrier who made it impossible to get things situated, who began to argue back-and-forth with me again this is very frustrating. I hope this reach a representative that can get things under control in the supervisor or management role. It’s a shame that I have to go to a corporate store in order to get my service where it should be.”
“I went in to get a replacement for my phone that broke on me. Matthew the store manager with the help of his associates shay and april, made the process and experience great. I got all my questions answered and some. The experience deff made me want to stay with T Mobile as i was thinking of switching carriers. They made the decision for me with the phenomenal customer service!! Give them all a raise”
“I needed to get a new phone . I was able to get an upgrade. Islam Elgar was extremely patient and helpful. I also noticed he was really patient with the person before me. He made this very easy. It took about 1 hr for my data to transfer. He recommended me doing some errands and it would be done in about an hour. I did and it was all set. Highly recommend him and this location. I went to Lockport and the employees didn’t show up at that location so I went to Lemont. Both employees were great at Lemont. Thanks Islam”
“I had a wonderful experience at Verizon! With Ethan! I went to Verizon in Bolingbrook looking to purchase a iPhone! Let me just say he can sell water to a whale lol! No but seriously he is so awesome! He's very patient! Answer all questions making sure you understand! Thank you Ethan! For being such an amazing/ excellent sales person!”
“Highly recommend this store! I worked with Jefte and he was extremely knowledgeable and polite. Due to his professionalism I will recommend this store to all my friends and family. He assisted setting up our phones, answered all our questions and never made us feel uncomfortable about upgrades or accessories.”
“I would like to express my gratitude for your assistance transferring from my previous carrier to T-Mobile. Your expertise and knowledge were invaluable in guiding me through the process.
Thank you again for your support Khoshal!”
“I had some bad experiences in the past, but Milly completely changed that at T-Mobile. She went above and beyond my expectations. From the moment I walked in, she was professional, patient, and genuinely cared about helping me. She took the time to explain everything clearly and made sure I felt confident with my decisions. I left extremely satisfied with her service. If you want outstanding customer care, ask for Milly!!!!”
“Had the most pleasant experience with John, today! Extremely knowledgeable, kind, and all around fun guy. He made the experience quick and painless! We will definitely come back to this store for all future Verizon issues and purchases. John is the best. John deserves a raise. John is the GOAT!”
“We needed to upgrade 4 phones and could not wait 5 months for a Black Friday sale. We dealt mainly with Zach and he patiently ran the numbers about 3 different ways before we all agreed to the best plan, and there was no question that he could not answer. Zach then set up our phones in no time - and we left there with the confidence that we made the right decision to upgrade in New Lenox with him.”
“I used to go to another TMobile location but they were always busy. So I decided to try this Homer Glen Store. Best thing I've ever done. The store manager Sam is super helpful. Recently I dealt with Mo and Aman (sp) who were both super nice and patient. I'm very happy with this TMobile Store and would recommend it to everyone.”
“My experience at new Lenox Verizon was much better than in Joliet. Finally they had a deal for Long term customers that was equivalent to that for new ones. Got a new samsung s24 ultra which has awesome camera.”
“10/10 Stars!!! KJ Is awesome! I’ve been to numerous t-mobile locations. This one in Shorewood has the most friendliest and helpful staff, always. My Iphone was having some major issues and KJ did everything he could to get it back and running. KJ and another guy working also had a lobby full of customers come in right after I did, and were able to assist everyone in a timely manner. Favorite Location by far”
“Came in within the same hour of closing. Needed to do something with a phone for a switch over. Kenya never once rushed us. She was patient and wanted to make sure we got done everything done the correct way. Glad we switched from another company to them. The cost being lower than other company and the kindness of the representatives are appreciated!!”
“I cannot give this store a better rating! They helped my mother and me go thru each and every step. Itzel was so diligent and extremely helpful. I didn't get the managers names but as soon as a problem arose, the managers jumped right in ready to help. Having worked in retail myself, this crowd of amazing workers is extremely hard to find! I will recommend everyone i know to switch to Verizon and come to this awesome crew! Thank you all a million times for your patience and hardwork!!!!!!!!”
“I made an appointment and arrived early. When I first walked in, every agent was busy with a customer. I thought I was going to have to wait long. I was called 5 minutes before my appointment and was done in 5 minutes. The MOST efficient customer service I have ever received.”
“Stopped by the Xfinity store today and had a fantastic experience. Robert was friendly, patient, and really helped me sort everything out without rushing. He informed me of all the promotions to help save me money on my bill!”
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“Sagar exceeded expectations with excellent performance and outstanding service. He consistently delivers high quality work and truly cares about providing the best experience for his clients. I highly recommend this place, ask for Sagar!”