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“I had an amazing experience with Krissy today! I was having a frustrating issue with my phone not charging and my data. Krissy handled it with incredible patience and expertise. She explained everything clearly and got me back up and running in record time. Highly recommend! 5 STARS!”
“Remington was very helpful and knowledgable. Answered all my questions. Would highly recommend stopping in and seeing him for any questions, comments, and concerns.”
“I came in to switch from Verizon to T-Mobile Eva was very good on decisions options on phone in good price range for me and my family will be coming back great costumer service.
Thanks Eva ?”
“Tabish was very helpful & assisted my family & I in the best way possible. He fully described the offers & promotions, as well as addressed any questions or concerns we had. Good customer service and helpful personality!”
“I went in to get a replacement for my phone that broke on me. Matthew the store manager with the help of his associates shay and april, made the process and experience great. I got all my questions answered and some. The experience deff made me want to stay with T Mobile as i was thinking of switching carriers. They made the decision for me with the phenomenal customer service!! Give them all a raise”
“I had a wonderful experience at Verizon! With Ethan! I went to Verizon in Bolingbrook looking to purchase a iPhone! Let me just say he can sell water to a whale lol! No but seriously he is so awesome! He's very patient! Answer all questions making sure you understand! Thank you Ethan! For being such an amazing/ excellent sales person!”
“Christian was amazing and always so helpful when I go in! I will only visit this location because his knowledge is beyond amazing!
He encouraged me to get the I phone 17 pro max because one of the things I wanted was a better camera for my photos, I’ve never been happier!”
“We dropped into the New Lenox location after a frustrating turn of events via the phone customer service thru T-Mobile. As brand new customers to your company, I am thrilled to say my first in person encounter was with Kyle C. and let me tell you, if I could give this young man 10+ stars, I would!! What a joy it was to work with him. He was smart, kind, professional, patient, and a wonderful personality for this position! He made me even more glad we left AT&T! We now have 2 phone lines and home internet, all set up thanks again, to Kyle! This young man deserves a raise in my opinion and should be training others in customer service too! Well done Kyle and thank you. If you're considering switching providers, go see Kyle!”
“Excellent! I came in exactly at the store opening time... Was greeted and immediately assistance begun. I already knew the phone I wanted and within the next 40 min everything was set up and I left with my new phone.
I'm all about efficiency. So, a very pleasant experience”
“Couldn’t have asked or paid for better service. I wish I got the names of those who helped me today 3-6-26. These guys were amazing. Great experience, will absolutely be going back if I have any issues.”
“I had some bad experiences in the past, but Milly completely changed that at T-Mobile. She went above and beyond my expectations. From the moment I walked in, she was professional, patient, and genuinely cared about helping me. She took the time to explain everything clearly and made sure I felt confident with my decisions. I left extremely satisfied with her service. If you want outstanding customer care, ask for Milly!!!!”
“I just wanted to give a huge shoutout to Penny, the manager at your location. She was absolutely amazing—super helpful, supportive, and made the whole process of getting new devices for myself and my son, as well as setting up new Internet service, incredibly smooth and stress-free. Thank you, Penny, for your outstanding service!”
“Had the most pleasant experience with John, today! Extremely knowledgeable, kind, and all around fun guy. He made the experience quick and painless! We will definitely come back to this store for all future Verizon issues and purchases. John is the best. John deserves a raise. John is the GOAT!”
“Visited Verizon today to buy a new phone. Couldn't be more happy with how the whole purchase went. I can't say enough positive things about this place and especially the employee who helped us through the entire process Hayden. This young man was knowledgeable, professional, and very helpful and kind. I'm not real tech savvy but Hayden not only gave us a good deal but transferred the phones seamlessly and seemed like a genuinely good person who was pleasant to be around. A special thank you as well to his manager Ant who went out of his way for us waiving a fee for us and was also very knowledgeable and personable and again was a very genuinely good person who was very nice as well. Thank you both Hayden and Ant for making our visit today a pleasant and very good experience. I highly recommend this place!”
“I'd give more if I could! Best service I've experienced in a long time. So glad I switched to T-Mobile, the employees here are very knowledgeable about plans and deals. I'll definitely tell everyone I know to visit this store”
“Went in today and got a phone upgrade. Pedro was the store associate who helped me during the process. I was (admittedly) already irritated when I walked in the door because of a previous experience I had at a different Verizon location but Pedro helped me out immensely. He listened to my concerns, came up with viable solutions, and I ultimately walked out of the store with the device I wanted. When I explained to him I was on a budget, he was respectful of that and didn't try to upsell me something I didn't want.
He even went beyond his duty and helped me find a case and screen protector too by searching up Best Buy because my new phone was syncing with my old phone and I couldn't look it up myself. He also explained he different bundles I could add onto my service and explained how I could add them if I desired. He explained how different bundles would save me money over time, too.
He was extremely knowledgeable while helping me set up my new device. While I was waiting for my phone to sync with my old phone, he went and assisted other customers, periodically checking in on me. I watched these other interactions while I was waiting (my phone took 30+ minutes to sync) and he was extremely polite and courteous with those customers, too. While he couldn't resolve every issue each customer had, he was able to assist with what he could, and was also able to point them in the proper direction to get the answers they needed.
Pedro is a stand up guy and an excellent employee. If you go there, try and work with him, you won't be let down!”
“I have been a customer of Comcast/Xfinity for over a decade and have both internet and mobile service through the company. Recently my wife purchased a new phone and had to transfer everything from the previous phone to the new one, including a line transfer so that we could maintain mobile service. She followed the directions properly but there was a glitch and something occurred which caused a loss of service on my phone. We called Xfinity to request help in restoring the lost service, but after speaking with two people, we decided it would be best to go to the store for some in-person help. TARIQ was our service person at the store and he was fantastic. We explained our situation to him and he calmly and knowledgeably led us through the restoration process, resolving in less than 60 minutes what had taken hours previously. We very much appreciate TARIQ's help, and we wish to acknowledge the excellent service he provided this past Tuesday morning.”
“I went to the store with my dad and sister and a worker
Rommel was really helpful and really patient and having small talk with us,100% deserved a raise or promotion”
“Stopped by the Xfinity store today and had a fantastic experience. Robert was friendly, patient, and really helped me sort everything out without rushing. He informed me of all the promotions to help save me money on my bill!”
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“The girl that works here is a very polite human being. She helped me with my new phone and was very patient. Thank you. Sorry I don't remember your name but I'll catch it next time.”