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“Walked in with a issue with my service“Micah” at Verizon made sure when I walked out that my issues with my service were resolved in a timely manner. Great Service”
“what a great experience. we went in to check on upgrading our internet box. the team was so great. we not only upgraded our internet but we also got an phone upgraded. they we so knowledgeable and even drove to another store to get our new box. highly recommend”
“I must say that my experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm welcome and friendly smiles from the staff. The store manager, Michael, and his team went above and beyond to ensure that my visit was not only productive but also enjoyable.The level of customer service I received was truly outstanding. Michael and his team were extremely knowledgeable about the products and services offered by T-Mobile. They took the time to listen to my needs and provided me with tailored recommendations that suited my requirements. Their expertise and willingness to help made the entire experience smooth and efficient.What truly stood out to me was the genuine hospitality displayed by the staff. Despite the store being busy, they made me feel like a valued customer and gave me their undivided attention. Michael, in particular, was incredibly personable and approachable. He took the time to explain the various plans and devices, ensuring that I fully understood all my options before making a decision. His professionalism and friendly demeanor made me feel confident in my choices.Moreover, the store itself was well-organized and had a wide range of products on display. The staff members were proactive in offering assistance without being pushy, creating a comfortable shopping environment. Additionally, the store's cleanliness and modern layout added to the overall positive experience.Overall, my visit to the T-Mobile store in Bolingbrook, IL, was truly delightful. The exceptional service and hospitality provided by Michael and his team made a lasting impression on me. I left the store feeling satisfied with my purchase and grateful for the outstanding customer experience. I would highly recommend this store to anyone in need of mobile services or devices. Thank you, Michael, and the entire team, for setting the bar high for customer service!”
“Went to TMobile today. I'm just going to apologize in advance, because I think the two that helped me was the assistant manager, and the new manager. I believe they're names are Kj, and Leah. 10/10 took care of my family, and got me brand new internet while also saving me money in the process. I appreciate them. Don't bother going to the one on normantown, go to this one.”
“after another t-mobile gave us false information & geek squad failed us... not to mention apple is a joke! We found JACK! he was amazing so confident in his advice, helped solve our problem! this man knows his stuff!!! let me tell you! extremely grateful for him! ty ty ty jack!”
“I love coming to this T-Mobile, the staff is amazing and super helpful and I always feel welcomed when I come in. I've been here multiple times within the last few months, and each time I go in the staff is so nice and patient with any questions that I may have. Even when it's busy they don't seem bothered and take time with each customer which I appreciate.”
“I ordered a phone online and picked it up at this store. I had the phone less than 48 hours but it was defective and I returned it for an exchange. From the beginning and through to the very end, Shanette was spectacular. Because the phone was defective, I did not have to pay the $50 restocking fee which, at a different corporate Verizon store, I was told was a mandatory policy. Shanette got me set up with a new, working phone and took care of activation and transfer and all of the things I could never do myself. She also took care of sending the defective phone back for me. Shanette is professional, knowledgeable, helpful, friendly and she has a great sense of humor. She fixed a really inconvenient situation for me quickly and efficiently. Five stars for SHANETTE!”
“I needed to get a new phone . I was able to get an upgrade. Islam Elgar was extremely patient and helpful. I also noticed he was really patient with the person before me. He made this very easy. It took about 1 hr for my data to transfer. He recommended me doing some errands and it would be done in about an hour. I did and it was all set. Highly recommend him and this location. I went to Lockport and the employees didn’t show up at that location so I went to Lemont. Both employees were great at Lemont. Thanks Islam”
“Christina was great to work with. Knew her product and was able to take care of what I needed. Took the stress off my holiday shopping and made my experience a 10/10!”
“Came into TMobile for a phone charger and left with a great Intermet package as well. Juliaunna was fantastic and went above and beyond with her customer service. I would recommend others to this store just for her presence alone - she's phenomenal!”
“We have been Sprint/T-Mobile customers over 25 years! EXCELLENT service today with Eric! He is knowledgeable, kind and quite funny! Eric kindly set up our family with new phones after the third party T-Mobile on Plainfield Road in Joliet — tried to manipulate the sale with unnecessary upgrades (that store earned a 1/5 review because zero is not an option). Go to the Weber store and ask from Eric— fantastic!”
“I used to go to another TMobile location but they were always busy. So I decided to try this Homer Glen Store. Best thing I've ever done. The store manager Sam is super helpful. Recently I dealt with Mo and Aman (sp) who were both super nice and patient. I'm very happy with this TMobile Store and would recommend it to everyone.”
“I came in to the Shorewood T-Mobile location, Moe helped me pick out an Apple Watch and gave great tips and recommendations! He was very helpful and great energy. Thank you, Moe!”
“Me and the wife upgraded phones and had a very nice and easy experience! We had Brian. He was very helpful and knowledgeable about our phone transfers and told us everything up front , with No hidden agendas ! The rest of the employees were very helpful and nice also. Me and the wife will be back for any other needs and questions ! Great job !”
“Me and the wife upgraded phones and had a very nice and easy experience! We had Brian. He was very helpful and knowledgeable about our phone transfers and told us everything up front , with No hidden agendas ! The rest of the employees were very helpful and nice also. Me and the wife will be back for any other needs and questions ! Great job !”
“Jose was Amazing very helpful very knowledgeable, He did an amazing job explaining to me the about the phones I was interested in. His patience with me was amazing as it was my second time coming back to the store, with be Undecided but I’m happy that I’ve made the switch to T-Mobile!”
“I had a fantastic experience at the Xfinity store. The staff were welcoming, knowledgeable, and genuinely attentive to my needs. The store was clean and well-organized, making it easy to browse their wide product range. Most impressive was the team's dedication to excellent customer service, helping me make an informed decision without any pressure. Highly recommend this store for their professional service and friendly atmosphere.”
“Went in the other day to get help setting up my new Samsung device. Kimberly B was so helpful and answered all my questions. Such a nice change to have someone with a cheery attitude help me in a customer service setting! Definitely recommend going to this location”
“My experience at new Lenox Verizon was much better than in Joliet. Finally they had a deal for Long term customers that was equivalent to that for new ones. Got a new samsung s24 ultra which has awesome camera.”
“Anthony was awesome! I came in to cancel TV service and keep internet. He walked me through all my options and helped me get a promo price. Dropped by bill by more than half, and I was in and out within 20 minutes.”
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“Many thanks to Mital Gandhi, Verizon store Manager in Lockport. She knew the ins and outs of all Verizon promotions, and was clearly very knowledgeable about their product lines. She assisted us in the upgrade of both my wife's phone and her tablet. The process was smooth and was completed in short order. She also worked with Verizon customer service to clear up an issue with a tablet that I no longer own. She was friendly and warm and easy to work with, and we left knowing we got the best deal available.”