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“Customer service was very great and helpful I really appreciate karneesha she was the best at getting me all the information I needed thank you
-James Bryant”
“Ok, true believers-- here's one for ya,
I was hacked!
So, before these evil-doers could make off with my millions--
I went to the bank and tried to straighten it all out.
Whole matter was resolved in 30 minutes.
Thanks!”
“I would like to applaud the service received on 4/7/26 at the Flossmoor branch. Even though I was there to close out accounts, I was still treated with the utmost respect and professionalism by my representative.”
“Had to swing in to handle some business for a subcontractor of mine who banks with them. He doesn't speak great English, so I went to translate and make sure he was understood. Had a great experience - well run, courteous staff.”
“I came into this branch location to use the coin machine. Ashley was very friendly and informative when she helped me cash my coins in. Once she found out it was my son's savings, she mentioned the kids saving and checking accounts in addition to the current bonus when opening a jr. account. I look forward to opening an account for my son on my next visit to the bank.
Thanks Ashley for being knowledgeable about the products offered and sharing that information with me!”
“I had some concerns about my banking app and Gloria was super helpful in reassuring me that it was fine. She went above and beyond by sharing information and answering all of my questions! I love this bank and the friendly people who work there!”
“Both Kimberly and Jennifer always provide excellent customer service and and are very helpful, it’s always a pleasure to see them every time I come into this branch . I have been a member since 12/98.”
“Sandra has excellent customer service. During our visit she's patient with my elderly aunt. We're always delighted to work with her because she's professional, knowledgeable, and friendly. Great Job Sandra!”
“Today I walked into the bank and was greeted by Melvin and had an appointment with Jamileh Saleh and was very much satisfied with her assistance and patience with me and also opened up an account. I want to say I haven’t felt this welcomed in a while I would refer this place of business for banking to anyone and Jamileh Saleh is a 10/10 for service. Thank you again and will be returning soon.”
10AM - 5PM
2005 Ridge Rd #1, Homewood
Banks
“Great experience with Credit Union 1. The staff is always friendly, professional, and helpful. Customer service is quick, and they make banking easy and stress-free. Definitely recommend!”
“My mother was a customer of your bank, at the Chicago Heights location. She recently passed away, and we have been working with an attorney, a CPA and the bank, to move the account to my name. I have been working with Pamela Tate-Delk and she has been wonderful. She has been very patient, and has helped us through a rough time. I appreciate her help! Thank you, Pamela!”
8:30AM - 5PM
19102 S 88th Ave, Mokena
Banks
“I'm new to the area and have been looking for new bank to do business with and I stopped in the other day and the staff was super helpful! 10/10 will be coming back”
9AM - 5PM
8001 183rd St, Tinley Park
Banks
“This is a wonderful branch, which should be the model for all other branches. It is clean, calm, welcoming-and everyone is masked. The teller was efficient and helpful. The manager, Bill, is the nicest banker that I have ever met. It's too bad that one person gave it one star. It's my 'go to' when I need to go into a Byline branch”
“Best experience I ever had with a banker in such a long time. Nejoud Alqaissi is the perfect banker to deal with when trying to open a bank account , she was so patient kind and very helpful in explaining everything that goes on. Not only that but she’s someone who makes you feel like you’re a friend that actually wants to make sure you don’t get screwed over and you take advantage of everything you Dan from your banking experience. Going forward I will only recommend this bank because of Nejoud. If you are reading this thank you so much!!!”
“This bank is very personable, the staff is amazing, they treat you like family or friends.
Great for personal and businesses. I have both there . Want a business loan? There great at that too. Call Ryan Bergeron Sr VP”
9AM - 5:30PM
21403 Cicero Ave, Matteson
Banks
“I just want to say I really appreciate fifth third bank in Matteson your customer service is Awesome!!!!from day 1 so professional Jeanette and staff thanks again.”
“I'm very pleased with the staff at this location. My father is a Senior citizen in a wheelchair and he needed his pension paperwork notarized. The young lady I spoke to came out to the car to notarized the documents for my Dad. She didn't want him to have to get out of the car in the wheelchair. This type of kindness is rare today. I'm so grateful we still have kind and caring people. Please come to this branch for your banking needs. They really care about providing A+ customer service.”
“I can’t speak for anybody else but the people that work at this specific location should be at ALL the locations. From how they interact with each person to their own personal demeanor, this is THE STANDARD ! I know I’ll love my relationship with this bank just because of the staff alone”
“I recently became power of attorney for a relatives BMO checking account, due to her account being frozen. We needed access to her cash for medical and other reasons. My experience with the BMO Harris 888 customer service line was gruesome at best. I decided to visit the local branch in Frankfort. The bank manager Sean, is the gentleman I dealt with. He was very patient, thorough and explained everything that he could and could not do. Within a day I had access to the account and all is well. I I personally thank him for his kindness and understanding. Although I do not bank at Harris I highly recommend this branch. I assume that his entire staff is customer friendly and confident. Being in management myself, I understand that the attitude of the person in charge flows down to his employees. Five stars for sure.”
9AM - 5PM
1380 Main St, Crete
Banks
“Ive been with BMO Harris in Crete since they opened, many yrs ago. I had some problems with my account, so had to see a banker. Today I had the pleasure of having Sherry Houchins handle this. Ive known her though the bank for years. Let me say you'll never meet a more helpful, pleasant, wonderful person than Sherry. Helped me out of a somewhat sticky situation, and BMO Harris should be grateful to have her. The whole staff at this branch are great! Thank you”
“Love Midland Bank in Beecher, Il!! We have had some issues with our debit card when we moved to Indiana but after calling the bank and speaking with Theresa she was always helpful and was always willing to get to the bottom of our problems!! Absolutely the best!! Thank You!!!”
“Has always felt valued & employees try hard to always excel at customer service but can really appreciate how great they are when you compare to old national bank, the other bank in peotone. They are just Atrocious. Thanks to FCBT for giving peotone residents a great banking option”
“I have gone to this bank branch for over 15 years, I was there today in fact. I have never had a bad experience !!! When my miniature yorkie was injured ( I had the vets note ) I was allowed to bring her in a pup carrier. I will always go there”
“i would like to thank Lauran Schwanbeck for replacing my confusion as a disable veteran have bad days start band and only gets worse tanks so much Lauren u r the BEST Mario De Mello of Monee”
“We turned to First Federal for our home mortgage based on a neighbor’s recommendation and are so glad we did! Anytime we have a question or request, they are happy to help and very quick to respond, even if it involves getting input from others at the bank. We bank at national institutions as well, but the customer service here at First Federal is unmatched.”
“I guess mostly people that are having a bad day post anymore. My experience is always pleasant here at this branch. From Kim to Maddie to Lisa and Sue (when needed, my wife and I always get our questions answered and EVERYONE at the bank work to get a positive result for the customers. I just don’t know the name of the new male teller, but you can tell he’s well trained and very helpful too. Thanks PNC.
Jim Kupiec”
“Had to close my accounts today because I recently moved out of state. Mohammed Jaber was the gentleman who helped me. He was very prompt and professional but also took the time to speak with me. I appreciated the time he took. The staff are great here. I was sad I had to close my accounts.”
“A couple of weeks ago, I went to this branch because the manager at the Matteson branch was very dismissive and unhelpful. When I walked in the Chicago Heights location, I was immediately helped by a young lady named Ambria. She was amazing!! She resolved my issue within 15 minutes. The paperwork the manger and a banker in the Matteson branch said they could not find in the system, Ambria pulled up in 1 minute. She smoothed out a rough morning, and made my experience at that location unforgettable. Ambria, thank you for your great service and professionalism!!!”
“I have banked with Providence Bank since they opened in Frankfort. I have never met a staff of people that are more friendly and helpful. Yes I have been locked out of my account on occasion but it is always something that I have done. I appreciate all the security features they have provided. I am thankful I found this bank!”
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“Adam is professional and accommodating. He is great person to be bank manager with his experience & customer service. You need more signs. Bank hidden in corner.”