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“Toni is the best. She single-handedly manages a busy branch, while taking time to get to know her customers. I logged on to leave a review of her—it’s great to see how many other people took the time to speak highly of her, too.”
“Lovely lady that works here is great. Downside is, it's a single employee location. No, for real, a government facility with one person. If she's out sick, the place is closed without notice. She takes a late afternoon lunch, handwritten sign in Spanish (only???) so I'm not sure when she starts lunch and if her target return time is 3:30 or what. Would be nice if she posted a regularly closed lunch time so we don't waste our time coming here only to find the place closed. I still choose to go to this location over my local pit of misery post office (California Ave), it's worth the no 40 minute wait and service with a smile, when it's open...”
“This is my favorite post office. Every time I come in, the staff is friendly and always willing to help. Craig, in particular, is great—always kind, professional, and a pleasure to chat with. He treats everyone with the same respect and warmth, no matter their age. It’s always a good experience here!”
“It’s not perfect but the people here try much harder than other post offices. There is actually a sense of customer service, no temper, no attitude. I can’t blame them for the failings of an underfunded system. If you want a real taste of hell try going two miles east to the post office on Grace. The abuse will burn your face. You will go running back to Cicero.”
“Probably the best post office in the United States. There's only two postal clerk windows and PO boxes. No route carriers. PO personnel are expertly trained.”
“A wonderful post office superbly operated by Naomi. Exceptionally kind, gracious and a credit to the postal service. Naomi, is exactly the sort of operator everyone should aspire to be and one USPS should treasure. She makes the experience hands down the best experience in the Chicagoland area. Her, and Victor are both wonderful, and I'm grateful for all their support no matter the complexity of the postal problem you have!”
“Cute small and old style mail office conveniently placed in a small downtown area , I went for a couple stamps for postcards, the attention was really good , lola took time to search for some specialty stamps (american revolution ones) i was interested in , overall great service and wasn't busy at all”
“I had a wonderful experience at your office,(few days ago) largely because of Diamond at reception. She was not only professional and efficient, but also went above and beyond to make sure everyone was taken care of. It’s rare to see that level of service, and I truly appreciate her.”
“I had a postal money order for about $700 that could not be used for the purpose intended so I needed to have the money refunded. Lisa at the Highland Park Post Office is my hero. She took my phone number and called when they had enough cash on hand to make the refund. It took quite a few months because they rarely have that much cash but she faithfully kept my number. THANK YOU, LISA! Other post offices misinformed me. They told me I had to get the refund at a bank, which is not true. Lisa was right and went above and beyond the call of duty to help.”
“While headed to the Green Bay Trail for a run, I found this United States Postal Service (Glencoe Post Office) to be the closest near the trail while enroute. At the time, I had an eBay shipment that needed to be shipped out. I took a liking to its cute building which sat in a classy looking area nearby Glencoe Village Hall right in the heart of Glencoe! Via Village Ct, I was able to veer quickly into a parking spot rather than entering off of Hazel Ave. Along with its cute building exterior, the inside environment gave off a very positive vibe rather than a negative one. As I waited to be seen, I adored the postal clerks' interaction with a customer ahead of me, who had a young daughter. The interaction appeared so genuine which put a smile on my face immediately while in line and as I moved towards the counter to be helped. As someone who visits post offices regularly whether it be for Poshmark or eBay shipments, the postal clerk presented one of the friendliest vibes I have ever encountered at any post office location.After giving the clerk my package, he questioned me if it had anything liquid or hazardous inside then explained to me the shipment options for my package which I always choose the cheapest, hehe. As a Poshmark Ambassador on Poshmark, and someone with a 100% positive feedback rating on eBay as long as the package gets to my buyer I am always satisfied. I was on my way in minutes. I am terrible at doing the surveys pertaining to my visits at post offices, but best believe I always share some sort of a review. Being that I had a great experience, I would gladly utilize this United States Postal Service (Glencoe Post Office) again when in the area. ~ Embrace the journey. ~Thomas G”
“I love this post office, is quiet, clean and organized, and the staff is respectful, helpful and friendly, this is my favorite post office in all of Illinois. ✉️ ? ? ? ? ?♀️?♀️?”
“By far, this is the most helpful, friendly, and well organized post office I have ever lived near. They routinely go out of their way to help you mail a package (even when you don't have the right tape or box), choose the correct shipping class and even will run out to the truck to retrieve your mother in law's Easter package because Yours Truly forgot to put her room # on the address. It is a jewel of a post office and I hope it stays open for a long long time.”
“This place is a real gem with a lots of unique items. Jim is absolutely professional, knowledgeable and honest person. I received the top highest price. Awesome day, happy day! Highly recommend it !”
“John was awesome! Got my passport taken care of here today and he was an absolute joy to work with on this cold day. Very grateful we’re lucky enough to have him working at our local post office”
“Always a pleasant experience coming to this location. Sometimes there is a wait. But the ladies at the desk will still acknowledge and let you know they will be with you shortly. And even apologize for the wait was you are being helped. People just need to have patience these days and many don’t. I’m always greeted with a warm smile, and great service. My favorite post office! Thank you ladies! Keep up the great work!”
“I come here a lot and I have to say the service is really great. About 80% of the time. Sometimes I think they are just having a bad day, but in general, this is a great place, the best post office in my experience so far.”
“This post office is my favorite, as long as you go through the week. If you go on saturday you will have opposite experience. The lady that works on the weekend does anything she can to do as little as possible. Through the week the employees are so nice and make sure to put the tracking, shipping labels and or postage on my packages themselves ensuring it is done right, weekend lady makes you figure it out and then gets rude when it isnt how she says its supposed to be and says cant be sent that way. I even watched her make a woman black out and rewrite the address because it was "upside down" as if they keep your packages neatly stacked and dont just throw them around. Im pretty sure on that rare occasion they need to turn or flip a box to read address ?? will never visit on a saturday again if i can avoid it.”
“One of the staff stayed out during the start of her lunch break to help me cancel a package I had dropped in the drop box earlier that day. She had no obligation to help me but chose to anyways, incredibly incredibly nice and made my day.”
“I go out of my way to come to this location. Dee is the sweetest & has always answered my questions. I'll be sad whenever she retires, but it'll be much deserved.”
“I see a lot of bad reviews but I've been here probably about 10 times and generally don't really have any issues. And definitely not any issues that would not happen at any other post office I've been to. Yeah the workers might not have a fake customer service Smile on 24/7 but don't really expect it, they help with the transaction and then we're done”
“I understand that people can get a little crazy at the post office, but our experience getting passports was very smooth and seamless!
Our family of 4 got it all done in less than an hour and the young lady doing the paperwork and taking the pictures was very nice and helpful. Again everyone's experience will vary and at such a busy place, but can't complain!”
“Always pleasant, always patient & fun. Serious about their jobs. Ev one very knowledgeable. Will ask
another sales assoc. for clarity if needed. I've been going to this PO for 15 yrs. Always got great service. Didn't rush me picking out specialty stamps either.”
“I needed to go to the post office to complete fingerprinting for a job offer. As I normally expect trips to the post office to take some time I paid for 30min at the parking meter. However, I was in and out in less than 15min! The service was fast, friendly professionally and efficient. Go here if you need finger printing done! Not every post office does it but I can verify that this location does it and does it fast!”
“The clerks were friendly and did their best to work through the long line quickly. Bike parking just outside the entrance makes this an easy stop when running errands.”
“There is a great, great, great lady working Tuesday afternoons! She really made my day! I do not know her name but she is very helpful and knowledgeable. All other employees should go to her for training. A lot of other people are giving negative comments and negative ratings, but I think they are the ones with the bad attitudes, because this post office was a wonderful experience. The lady working here really restores my faith in the American Postal Service.”
“I'm new to this location, and receive excellent customer service. The young lady who assisted me was very helpful when it came to helping me to set up my PO Box, as well as offering me suggestions on how to locate my missing mail.”
“I went to this location about half an hour before closing on a Friday (I know ... it was the earliest I could get there) in order to send a package of documents internationally. I had reviewed the options online, but still wasn't sure what the best shipping option would be. The USPS worker who helped me was patient with my questions and informative in her explanation of the options; she explained clearly the delivery timelines for different methods and which offered signature on delivery (which I needed). I stepped aside to complete the necessary forms; because of the time of day, of course, several people passed through while I was there, and she was able to help everyone get through the line before closing. (There was one woman who came in and did try to skip the whole line and went straight to the counter while there was a customer being assisted, and the USPS worker -- rightly! -- told her she'd need to get in line like everyone else.) Post offices get a bad rap for service, but I wouldn't hesitate to come back to this location for help with any shipping in the future.”
“I never been to this location. I was in the area and decided to stop in and send my package. Customer Service was nice. Clerks were very knowledgeable and professional with dealing with the ignorance of a rude customer. While waiting in line, I witnessed a customer be very rude to the clerk in which she didn’t raise her voice or stoop to the customer’s level. I’m very impressed on how the cashier handled the situation. There are some extremely obnoxious people in the world and love to come and ruin the happiness of others. Some people are angry without cause. I will definitely come back to this post office.”
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“I had a great experience recently at the Morton Grove Post Office (June 2024). In order to officially change my mail forwarding address due to a move, I needed to go into the Post Office to confirm my identity, old mailing address, and new mailing address. Al at the front desk was great. He explained the process thoroughly and what I needed to complete it. He was also EXTREMELY patient when I was attempting to shuffle though my email looking for my leases and an email from USPS that I needed. I really appreciate how helpful and calm he was during the whole process and it was very seamless. Thanks Al!!!”