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“Ryan was extremely patient and helpful when my wife and I bought new iPhones helping us to transfer all the information and dealing with all the questions. He was wonderful.”
“Vanessa helped me today. I wanted to switch from Cricket to Boost mobile. She was so sweet and knowledgeable. She answered all my questions and I never once felt pressured to make a decision. She handled everything so perfectly. Thank you Vanessa!! You do good work. Give that girl a RAISE. ??”
“Robbie is very knowledgeable and friendly. She answered all my questions and made the process of switching to Boost very easy. Thank you for all of your help and for the top-notch customer service!”
10AM - 7PM
1800 Knoxville Ave Ste 7, Peoria
Mobile Phones
“I just moved to the area and was worried about going to a new Cricket store, but Cynthia made it so easy for me. She told me about all the deals they had and helped me with all my problems! Will definitely be making this my new home store!”
“I went in to get a new phone! A girl by the name of LEXI was so patient & professional! She really deserves a raise or some type of recognition!! I watched her treat several customers with kindness, patience, and professionalism!! Sincerely Customer. In reference to the boost mobile in Peoria, IL off War Memorial.”
“I had to go into the AT&T store yesterday for a problem I had with my payment going through. I was happy to see that Ronaldo was working. He assisted me and I was on my way in just a few minutes. He has assisted me two other times in the past few months and is so genuinely kind and helpful. He is a great person and very patient and knowledgeable.”
“Chad at the Washington, Illinois location is phenomenal in every single way.
My husband spoke to him over the phone about upgrading our iPhones, and Chad took time to find us the best prices, explained details in simple terms, kept us updated on new phone shipments and just had the most pleasant personality, infinite knowledge of phones and plans, and so much patience with us.
We went today to get both of us a new IPhone 17 and Chad did not miss a beat. He ensured our plan was the best and most cost effective. He didn’t try to sell us stuff we didn’t need. We bought all of the accessories he recommended. He was training a new employee and waiting on several customers the same time and everyone was amazed at his knowledge, his efficiency, his humor, his smile, and he showed no signs of stress or impatience. Just an all around great experience and we will never go anywhere else for questions or upgrades or anything. We will recommend Chad to our family and friends and we thank you, Chad, for treating us so well and for teaching us so much. And most importantly for not making us FEEL inadequate with our own limited “senior citizen” knowledge. Ha ha!!! You are a rockstar through and through and we appreciate you more than you know.
Clifford and Lori Creighton”
“Casey at the Washington store is extremely streamly capable and very well adversed with working with the more senior types citizens such as myself.. Cell phones can be quite a challenge to challenge to us more mature people and she's very patient and caring and wants to make sure that she covers everything with you.. I don't know what you pay her but it's not enough thank you”
10AM - 6PM
3578 Court St, Pekin
Mobile Phones
“I didn’t do business here. However my grandfather does. Amanda, the store manager did a wonderful job with him after an unfortunate event. She treated him as if he was her family. I am 1000% grateful for this.”
“I was having issues with my phone and walked in to east Peoria store. I was promptly attended and he replaced my SIM card in few minutes without charge. Amazing service. Thank you!”
“I have been with T-Mobile a couple of years now. I have stopped in the East Peoria store with a problem maybe 3 times. Each time I have been treated awesome. Today I stopped because I had a problem with my phone that I couldn’t figure out. Jordan greeted me instantly. He fixed my phone problem. But I was so impressed by the way all of the employees treated the customers. The way I have been treated by T-Mobile the last 2 years I wouldn’t even consider going anywhere else. Thanks Jordan….”
“I had Steve set up a plan for my wife and myself. He knew all the prices and promotions by heart and set us up with a plan, two phones and all the extras. Also set us up with the T-Mobile 5G internet. It's running decent. Total I'm saving 110 dollars a month switching from the plan and internet service I had prior. Thank you very much.”
10AM - 7PM
3552 Court St, Pekin
Mobile Phones
“Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.
Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman needs
Better training.”
10AM - 8PM
3506 Court St, Pekin
Mobile Phones
“I needed internet without the hassel of contracts, hidden fees and headaches.. T-MOBILE on court street is the way too go! Stop in and see Dani, Konnor, and Kurtis. They went above and beyond to make sure I was a happy customer. Just Sorry I didn't change my service sooner!”
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“Very capable, very patient rep , Craig … I entered the store with a bag full of delemna and Craig turned on his personal ‘crisis intervention’ mode and eliminated the delemnas one by one. I left as a “happy camper”. Thank you.”