New Balance Naperville is a locally owned retailer specializing in footwear, apparel, and accessories. The store offers a wide range of products suitable for runners, walkers, and gym-goers, with knowledgeable staff available to ensure customers find the perfect fit. Many reviews highlight the exceptional service provided by the team, particularly the expertise of sales representatives who listen to customer needs and offer tailored recommendations. Shoppers have noted how staff members, such as Michael and Patrick, go above and beyond to assist, providing information about specific shoe options and using technology to determine the ideal size. Customers appreciate the immediate comfort and support their new shoes provide, often experiencing relief from foot pain. While some reviews mention the store's prices as being on the higher side, customers value the in-person service and the ability to obtain shoes that accommodate unique foot shapes and conditions. However, there was an incident involving unprofessional behavior between staff members that created an uncomfortable moment during a visit. Despite this, the professionalism of certain associates helped maintain a positive shopping experience. Overall, New Balance Naperville is recognized for its commitment to customer satisfaction and quality footwear.
Awesome customer service the 3d foot scanner is awesome so far the best fit shoes I've ever had in many many years.. I have odd size feet so it's always a chore to get shoes that fit my feet but it was so easy and a great experience
November 2025
very knowledgeable and friendly. loved the 3d scanner
September 2025
This shopping experience exceeded my expectations. Both Gavin and Michael went above and beyond to help me fit my MIL who was not able to come in to the store. They listened to her needs gave me several good options and in the end got her a great shoe!
