The Zara store at Oakbrook Center is a massive, two-floor location with a pleasant, stylish, and beautifully laid-out atmosphere. The store is clean, well-organized, and everything looks fresh, well-presented, and inviting. The selection is amazing, featuring a modern and European assortment with trendy yet timeless pieces. Shoppers find great value in the affordable price point and appreciate the quality and flattering fit of the clothing, especially for taller individuals. Customer experiences with staff vary. Many reviews mention that the associates are friendly, helpful, and super helpful without being pushy, with some receiving specific style assistance. However, other reviews criticize the customer service, noting long lines and a lack of sufficient attention at checkout. The self-checkout system, which totals all items at once, is described as super easy by some but as a little complicated by others. There are consistent complaints about pricing accuracy at checkout, with one report of an incorrect charge, and some customers do not appreciate the additional fee for a bag. Despite these operational issues, the store remains a favorite for many who find it a great place for fashionable and elegant clothing and plan to return.
