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“My dog, who is typically anxious with grooming, had a GREAT experience with Shardai! She asked lots of discovery questions to ensure my dog’s comfort level. Shardai offered to call with updates to ensure my comfort of leaving him in her care. Thank you for your attentiveness with my dog! You are an asset to the PetsMart team! Book your appointment now! Thank me later! ?❤️”
“The people in there are super nice. They are very knowledgeable of everything that they sell. I recieved full service. My dog food was carried out to the car. I really appreciated the great energy and kindness.”
“A great little gem of a shop. The staff is very kind. They’ve got a great selection of treats and they’re open to suggestions if you can’t find your favorites!”
“I was in the store today and I dropped $25 and the staff went through the video and saw i dropped it looked me up and called me to tell me. I wouldn't shop anywhere else”
“Hammie and I love this Pet Supplies Plus! We use the self-service dog wash almost weekly, and sometimes the grooming services too. The staff is absolutely amazing - everyone is always so excited to see Hammie, and they shower her with love, attention, and treats every time we visit. They truly make us feel at home. The prices are reasonable, there are always great sales, and the store regularly hosts fun events. It’s hands down the best pet store experience we’ve had, and the incredible staff is the reason we keep coming back.”
“Man we talked to maybe a manager, very knowledgeable. Answered all our questions and didn't rush thru it. Would recommend this place. Prices are pretty good too. everything we needed was on sale.”
“This place is marvelous. My family loves this establishment for years past and beyond. We take care of our poochita’s needs and several aquariums including saltwater. Carl is a great man. Just recently Trestyn (?) helped me out and was an expert in the topic at hand and the customer service in general is always stellar.”
“Best fish, reptiles, arachnids, amphibians, ect. A bit of everything you could be looking for as well as feeder guppies which arent found very commonly anywhere else in the area. It is ALWAYS worth the 40 minute drive i make every few weeks.”
“Awesome store! Great variety of high quality dog food & treats! So many brands!! Raw food. Reasonable prices. Much larger store than I had expected. Lots of unique items. High quality toys. And the most pawsome counter help!! Highly recommend.”
“Stopped in about a week ago to get some help with my RO system. Had some issues getting some of the parts open to replace the filters. Although I didn’t spend much money at the store, the owner took his time and helped me to get my issue corrected. Great Customer service is a forgotten skill nowadays and I’m glad to see this place still has it. Highly recommend checking this place out for your aquatic need. And although I don’t have any tanks anymore and just use the water system for filtered water, his stock quality is very good. I’ve had salt water and freshwater tanks almost all my life and if I got back into the game, I go to this place to fill my tank.”
“Highly recommend Ludwig’s if you have rabbits! It’s a great place to get hay and pellets. They are very reasonable priced. They have 25 pound bag of rabbit pellets which my rabbits love! The grass hay is great. Great quality. They even load it in your car. I’ve been to other feed stores and they are not as great as Ludwig’s.Friendly friendly staff!!”
“Good Quality flowers and indoor/outdoor plants. They have a vast variety of planters in every size imaginable. Good variety of trees and shrubs as well. Love this place!!!”
“I was about to pull out of the plazas parking lot. This store caught my eye so I went in for the first time and was very surprised by: the quick and friendly service, the quality of products thru out the entire store, and the prices are comparable maybe even cheaper than big pet supply companies.
I did not catch the gentleman’s name, but assuming he’s the owner. Inquired about my current diet that I give my dogs. He did some quick research on the food brand and provided some pretty good information about what I give the dogs vs what is ideal.
So needless to say I will be shifting all pet need purchases to this location moving forward.”
“It was shot time for my golden doodle and he knew it. The Dr and assistant took and began cuddling him. His check up went well and the shots were given very discreetly. The shot package was very reasonable. They never let me down!!!”
“Bought a green male canary. Highly recommend this business. Employee's are nice, helpful, and dont pressure you into buying something you may not really want.”
“I took my golden doodle, Jasper for his vaccines. The lady and the guy that were working with Jasper made him feel so at ease. They were also knowledgeable. Thank you.”
9AM - 9PM
6220 W 95th St, Oak Lawn
Pet Stores
“Experience was great as usual but the computer system needs to be updated to be faster. I stock up on cat food for like 2 months at a time & it takes forever to check out, waiting for each of my individual rewards to load. I hope the new rewards system helps things to be faster”
“Me and my father stopped in for my cat that needed some medicine wet cat food. I walked up to a man i believe his name was Dave or David but he was very very helpful and he walked me over to the product that I needed ... nice man good output and kindness .But the problem we had they only have one variety which it comes in 3kinds but everything looked clean also and the man that help us did the cashier also .
Thank sir for being kind and caring .
SINCERELY: KEVIN AND TOMWE WILL COME BACK AGAIN AND AGAIN..”
9AM - 9PM
21430 Wolf Road, Mokena
Pet Stores
“This PetSmart went above and beyond. The PetSmart app had let me put in an online pickup order at 7:45 by mistake. I planned to go ASAP and wait for it to be ready in the lot. I called the store to double check my order because the sign said no curbside was available past 7pm. Upon calling a woman answered and told me that my order hadn't been picked and asked if I could wait until tomorrow because of how late it was. I told her I was there in the parking lot and despite my misunderstanding she was very polite and pulled my order immediately. 10 minutes later an employee came rushing out with my entire order. For point of reference, I was 8 months pregnant, my mother has driven me and she's 60+ y.o. and we were both expecting for my phone to ding and for one of us to waddle in. When we saw this young woman heading straight to us we couldn't believe the level of customer service that had been displayed by not only the woman on the phone, my expedited order and the employee who did the shopping and came out immediately to assist us. My only regret was not getting the employees name that rushed out my order. My kitty babies lived to see another happy dinner and my mother and I were very grateful for the polite convenience.”
“Maddie just groomed our dog, Lily. She did a great job, listened to what we wanted done and made her look adorable. Definitely will be back to have Maddie do her grooming.”
“The sales person Alex is very knowledgeable of the fish and turtle area, and I truly appreciate his knowledge and the information you gave me to be supportive And proper care of my animals.”
“I want to thank Eugene for going above and beyond for correcting a huge mistake with my layaway purchase that wasn't available when I came to pick it up. Eugene made my hour plus drive and bad experience into a good experience. If you go here ask for Eugene the manager he will provide you excellent customer service.”
“Gave a coupon worth $10 but they only took $1 off. They fixed it, but they had to take the coupon box into an office to retrieve the coupon. If they would have scanned it instead of entering it's value manually then it would have been fine.”
“Make sure you fill out an application and email it to them. I realized i forgot to sign the application. I went in on a Monday evening with the signed application. The young lady took my application and told me the pets are only seen by appointment. It would be reviewed and I would get a call. I was leaving disappointed, until a gentleman came outside and called us back inside. He was in the process of reviewing the emailed application. We were able to see a few Chihuahuas. In the end I felt very lucky as we went home with our little girl. They were so cute and it was hard t choose. I wish we could have taken two. She did seem to be there for quite awhile, but is adjusting nicely.
We went back 2 weeks later and adopted her sister Honey. The two are adjusting well.”
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“High praise for this Pets Hotel. First, the good, these are dog people! They love the animals like they are their own even if they are only staying one day. I always get extra perks and love receiving the photos of my dog receiving private story time. Also, one play session, my dog had a seizure and I sincerely appreciated the care and attention the staff showed our dog and us. They are trustworthy and good! My one critique is that sometimes PetSmart fills the hotel to capacity and when they are heavily busy or understaffed, my dog has not received the perks I scheduled. But I’m not charged when that happens, just a little disappointed that my dog didn’t have a premium experience. But all in all, I feel confident taking my dog here and I am happy that this service is available.”