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“I didn’t do business here. However my grandfather does. Amanda, the store manager did a wonderful job with him after an unfortunate event. She treated him as if he was her family. I am 1000% grateful for this.”
“I needed internet without the hassel of contracts, hidden fees and headaches.. T-MOBILE on court street is the way too go! Stop in and see Dani, Konnor, and Kurtis. They went above and beyond to make sure I was a happy customer. Just Sorry I didn't change my service sooner!”
“Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.
Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman needs
Better training.”
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“Robbie is very knowledgeable and friendly. She answered all my questions and made the process of switching to Boost very easy. Thank you for all of your help and for the top-notch customer service!”