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“I have had a few loans with Metro Federal Credit Union. They have always been exceedingly easy to work with and provide great rates. I do want to not that Alfonzo is an all-star! He was able to work quickly on a loan I needed and was amazingly responsive to my questions and always had a great and informative answer that led me in the right direction.”
“Susan was absolutely fantastic and went above and beyond. She exhibited outstanding service and professionalism through and through. I cannot recommend her or PFCU enough.”
“A few months ago I moved from Glenview to Morton Grove so I now do my banking at the Morton Grove branch where there is plenty of parking with easy access in and out, a welcome change from strip mall parking at Glenview with difficulty of exiting into Waukegan Rd traffic. I find both tellers in Morton Grove to be extremely welcoming and helpful. If you haven’t yet been to this branch, I highly recommend it.
MAY 2026- ADDENDUM: I was recently scammed by an incredibly believable telephone call from Citi Bank where I have 2 credit cards (Costco and American Airlines). The call was supposdedly from Citi asking if I had just made a large purchase. Since I had not, I was forwarded to what I thought was their fraud department. The upshot is that it was not and I foolishly lost $2,000. Before I could lose another $500, Colin from the Morton Grove banch called and said he had just received an alert that there was suspected frauulent activity on my debit card.
In several days that followed, Colin spent a huge amount of time, changing my account numbers, issuing a new debit card, ordering checks and helping secure my money at PFCU...and calmly soothing my frazzled anxiety!
The service at this branch by Colin and Lisa always is efficient, demostrating their competence, always preformed with genuine friendliness and kindness. Both are outstanding at their jobs and just plain great people!
If you have not yet checked out this encellent money-saving alternative to expensive commercial banks, I highly recommend Partnership Financial Credit Union in Morton Grove (or any of the other branches). Btw, I am not a credit union employee or relative of one. Just a completely happy customer!”
“Worked with Iwona Horn on accessing my mother's accounts after her death. Iwona was wonderful - compassionate, responsive, helpful, professional - couldn't ask for more. Thank you, Iwona!”
“Came in last minute, and Jay accommodated me. He helped me open a checking and savings account, was very kind, knowledgeable and overall made me feel great for joining the credit union, I think the guy deserves a raise honestly.”
“I’d like to express my heartfelt gratitude to Maryna for her professionalism and kindness. She helped us with incredible speed, guiding us through all the documents, opening the account, and preparing everything we needed. It was easy, clear, and unbelievably fast. Thanks to her efficiency, we secured a loan for our purchase within just two days!!”
“Had such a great experience. I was able to get a personal loan so quickly. Joe G. was absolutely incredible. He’s been so helpful and pleasant through the entire process. He has kept me informed every step of the way and made sure all my questions were answered. I’d recommend NWCCU a million times because of him alone. EXCEPTIONAL customer service!”
“Maria is amazing! Every time I go into the bank and see that she’s the one helping me, I know everything’s going to go smoothly. She’s super friendly, easy to talk to, and really knows her stuff.
She always helps and makes it all feel simple and stress-free. I never felt rushed or confused — she explains everything clearly and is super patient with all my questions.
It’s rare to come across someone who actually makes a trip to the bank a pleasant experience, but Maria does just that. You can tell she genuinely cares about helping people. Can’t say enough good things!”
“I am a member of this CU and this location is the most convenient for me. Whenever I visit they are warm, welcoming and pleasant to deal with. They are great for simple deposits and withdrawals. There are certain things they cannot directly help with (mostly regarding loans and such) that must be handled at the main office in Naperville. As long as you understand that limitation it's a great place to conduct business! Also be aware that they close early on Wednesdays!”
“It is so nice to have a local credit union to work with in person. We have done banking, mortgages, children and teen accounts here. They offer many useful in-person services for members that have been almost impossible to find anymore as big online banks become more competitive, such as no-fee VISA gift cards, no fee coin machine, international money exchange, safe deposit box rental (as close to Gringotts as you're going to get!). AAEC also awards many programs, grants and scholarships back to the local community!”
“I love this Advia location, located in Niles! This branch brings a heart warming environment to us every-time we visit to get things done! The branch manager Jessica always goes above and beyond for us and we appreciate her greatly for that!”
“Reviewer Josh B is correct: “There is no Navy Federal at the golf course location. Do not go here. If you have credentials to get on base go to the Navy Federal at the main gate. If not go to the Navy Federal in Gurnee. There is also a Navy Federal ATM located at the Navy exchange on Green Bay road if you do not need to go inside.” At the golf location and spoke with the manager. Need to change the status to permanent closed.”
“I have been banking with Consumer Credit Union for 40 years. Never had any problems with my accounts or loans. Especially when my account got hacked back on 2016. And all my funds were stolen. They return all my money while they did an investigation. Didn't have wait long for the funds to be deposited back into my accounts. The bank tellers are polite and good customer service. I highly recommend this bank for your banking needs.”
“I recently had a fantastic experience working with Morgan Schmitt from BCU, helping me refinance a car. I received very quick and knowledgeable responses, and she answered all my questions. Halfway through the process, communication went downhill, and it took me a while to get updated documents. I'm not sure why, but she seemed to have some urgent matters to attend to, but she eventually got everything sorted out. Communication could have been a little better midway through, but perhaps she had a family or work emergency. I won't judge; it happens to anyone. Overall I received a good service and got what I needed. I like BCU for their client oriented business.”
“I've been using BCU for 5 or so years and haven't had any issues with them.
Mortgage, Car Loans, Student Loans, bank account. No financial institution is perfect. But at least they aren't robbing me blind with balance fees, transfer fees, atm fees like Chase does.
Currently I give them 5 Stars, but that could easily change.”
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“Worked with Marla on a HELOC for family members, thanks to Marla we were able to lock in a great rate. The language barrier was no issues and Marla was accommodating throughout the whole experience. We look forward to sending more friends and family her way.”