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“Always a smooth experience here. The employees are hardworking and professional. I’ve never had an issue with my packages or mail from this branch. Definitely my go-to post office in the area!”
“For the first time, I had a really great experience with USPS. The customer service was excellent, and Matthew was incredibly helpful, proffesional, and friendly. He made the entire process easy and pleasant.”
“Phenomenal service- Ray she took us when the Naperville post office messed up our appointment! Took over time from work just to make this visit! Thank you Wheaton Post office!”
“It was only my second time ever shipping something and the associate assisting me (I wish I had gotten her name) was incredibly helpful. She walked me through the boxing and shipping process, gave me suggestions to keep things affordable, and was patient and very kind. I would definitely come back and she definitely deserves a raise 10/10”
“Went here yesterday for passport services and came away pleasantly surprised. First off, the building itself is pretty cool—nice bonus. The staff were genuinely helpful from the start. They walked us through the documents, helped take the passport photo, and handled everything with a friendly, easygoing attitude.
The whole process was quick and smooth. She clearly explained what happens next and made sure we didn’t have any questions before we left. No confusion, no hassle.
I’ll be honest—I was a bit skeptical after reading some of the negative reviews, but that wasn’t my experience at all. Everything felt well-run and efficient. Would definitely recommend.”
“This USPO location in Schaumburg (behind Capital Grille) is a shining example of how a post office SHOULD work! Compared to the one on Schaumburg Rd. where every employee there is miserable and spreads the same misery to all the customers.
It’s a night and day difference. My recommendation is for you to drive the extra mile and go to this location for service. Yes, there was a little wait but the service is exceptional. I’ll be going there for my postal needs from now on!”
“I had a change of address and I had to open up a post office box Porsche was extremely helpful, friendly and knowledgeable. She really knows her stuff. She’s a really good USPS employee/team member. She should be commended on her service and given a big fat raise!!!”
“We had some issues with a mail forwarding request and the mail not actually forwarding to requested address. Shawn called me when she was notified of the issue we were experiencing and confirmed details first, then took the initiative to call the other city post office where the update was to take place to get this corrected immediately which she did. This was so incredibly helpful and I really appreciate Shawn's help on this. She could have had me call the post office myself but she handled it for me and apologized, saying we shouldn't have to experience this. Thank you again Shawn! Appreciate you!”
“Travon was awesome in the passport department! after making the mistake to trying to get it online, I went to Palatine post office.
It was incredibly fast and easy and alot cheaper.
Thank you Travon”
“I want to share my experienced with the customer service at Arlington Heights . On August 17 , 2026 we were at this facility for our passport renewal . It was a stellar service, friendly , accommodating and took time to review our application form . I want to thank you , the one who took the time to send to me my check book that , I unknowingly left at the counter . Yes , I recd the fedex with my check book intact and I am so grateful , thankful for your honesty and time to send this to me for I did not even know that I left it in the post office counter . Many thanks !!! Thelma”
“I had the pleasure of working with Gale on a package of mine that was having issues being shipped from my post office. She followed up with me everyday on updates and eventually got it worked out to be delivered. She was so great to work with, almost would'nt mind if another package was delayed going to her location! haha. Thanks again Gale!”
“This post office can get pretty busy, and there usually is only one person cashiering, and sometimes even doing passports on the side, but this is not the employees’ fault, its whoever does the scheduling, staffing, or hiring.
Anyways, Pat and Michael are always there to help with a smile even though they are usually a one-person team dealing with so much by themselves. Thank you both keep up the good work!”
“Rashmi helped me today after another women refused to help me during passport walk-in hours. Rashmi was very kind, patient and informative! I was In and out in under 25 minutes.”
“I love this post office. The staff are friendly and extremely helpful. They go out of their way to show me a less costly rate and explain the details. I live in Lombard and the staff there are rude and never friendly or helpful. When asked a question their faces show a look of disgust and then a sign; like I'm bothering them”
“I was waiting for my package this afternoon. A female customer walked in, and even though there were other customers waiting in line—including me—she went up to a female employee who was assisting another customer. She asked about an “international package,” demanded a label, and even after the employee explained that the machine wasn’t working, she kept asking the same question three times... That female customer really has no regard for public etiquette—doesn’t she see that other people are waiting in line? She’s talking about “professionalism,” but she should practice what she preaches first... Please—she didn’t even stand in line properly and cut in front of others, while a single female employee was handling all the waiting customers by herself. Everyone else saw it too, yet she’s acting like the employee didn’t help her… It seems like she came here just to stir up trouble. She’s talking as if she were the one who was wronged… wow...”
“If you are in Glen Ellyn and you are looking for a place to mail something to someone somewhere else, go here or go to the other one on 757 DuPage Bvld. in Glen Ellyn.”
“Service has been improved. After all, this is federal job, and has a lot of rules for employees to follow.
I am asking community to support local USPS office, and asking to understand why people are actually serious about their job. I am hoping that administration will see my review! Please return two blue mail collections bins . It was not good idea to remove those. Before Christmas letters were falling out from that only one box. It creates traffic jam ,and line of 2 to 3 cars by that drop off box.”
“Went in today and Mary behind the counter was so pleasant and helpful. Some of the best customer service I have seen in a long time. She was very kind to an older gentleman as well in helping him to get his package all set.”
“I arrived at Streamwood United States Postal Service. I went to my mom's house and my mom said please mail my box and also my mail. If customers bring boxes the staff will weigh the package and ask customers is there any valuables inside the box. The staff will offer a receipt and on the receipt will show where the package is being delivered.”
“Went around lunchtime and I was the only customer in there. Super helpful at front desk. I haven't sent out a package in a bit and forgot to add a label (to/from). Luckily the lady at the front desk gave me a marker to fill it out and gave me options for sending. Paid and got out as fast as I could write. Thanks.”
“Andrea is really helpful and knowledgeable when it comes to shipping packages out.
She is also very organized
This is probably one of the best USPS offices you can go to. Usually there isn’t much of a line either. I would recommend this facility.”
“I would go out of my way to come to the location because of Sheena! She’s so personable w/ exceptional customer service. She a gem, give her a raise.
—Khara”
“I’ve had consistently great experiences at this post office, and it’s become my go-to location for both everyday mailing needs and more important services. We regularly drop off prepaid packages here, and the process is always quick, smooth, and hassle-free. The staff keeps things moving efficiently, so even when it’s busy, we’re usually in and out without any problems.
One of the standout experiences was renewing our passports here. The process was clearly explained, organized, and handled professionally from start to finish. The employees were knowledgeable and patient, making sure everything was completed correctly, which gave us a lot of confidence. Even better, we received our renewed passports much faster than expected, which was a pleasant surprise and really shows how well things are handled.
The overall atmosphere is welcoming and professional, and the team consistently provides helpful, friendly service. It’s nice to have a reliable post office where you know your packages and important documents are being handled with care. Whether you’re mailing something simple or handling more complex services like passports, this location makes the entire experience easy and stress-free. Highly recommended!”
“Mail pickup at the outside drive-thru drop box is at 6:30 p.m. Monday through Saturday. Wish I could add this information to the hours, or services but Google has no capability for me to do so.”
“Dropped off a labeled signature package here, didn't get a scan for a week. I suppose this could have been partly my mistake because I didn't ask for a receipt, but either way. I called the postmaster and the missing mail line, package tracking updated 2 days later.
Not too fast, and I did have to ask, but the postmaster was very kind on the phone, and my issue did end up getting resolved just a day after I spoke to her, and all things considered, pretty fast for government work.
4 stars. Would most likely use them again.”
“I’ve always had great experiences with this post office. The people are super friendly and always treat me with respect unlike other government owned places like the dmv. To be honest I would think this is a private owned business with how good the service is compared to other public businesses.”
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“The lady (6/27 @11am) was helpful & kind + knowledgeable. And a gentleman (on a different day) was very helpful!
Unfortunately ran out of Mohammed Ali stamps. Location is clean and organized.
Highly recommend”