Pet Facilities in Round Lake
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Pet Facilities in Round Lake
Pet Care
Mann Michael DVM
170 W Belvidere Rd, Round LakeI can only say great things about Dr Mann and Jenni. Wonderful down to earth vet for my horses. Ha has saved them from colic, stictched them up when they have hurt them selves, and all kinds of other issues. My family has been his patients for years!
- Superb1 Reviews5
Companion Round Lake
415 N Wilson Rd, Round LakeI want to express my mixed feelings about my recent experience at the animal hospital. Firstly, I must commend Dr. Kofoed for her exceptional professionalism and the lifesaving care she provided to our cat. Her expertise and kindness were truly remarkable.However, despite most of the staff being pleasant, my overall experience was soured by a significant lapse in communication and customer service. Four days after my cat's surgery, he developed diarrhea, prompting us to reach out to the hospital via email for guidance and to obtain our cat's records.Initially, we were met with a response from the front desk indicating they required authorization from the doctor to release the records, promising to relay our concerns to Dr. Kofoed. Unfortunately, despite repeated attempts to follow up, we received no further communication from the hospital.Days passed with no resolution, forcing us to leave messages before finally receiving a delayed response. Even then, the promised action to address our concerns never materialized. It was only after persistent efforts on our part that we were offered an appointment, which was accompanied by dismissive and unsympathetic behavior from the staff member we spoke with.Their lack of empathy and professionalism, particularly when we expressed our frustration and disappointment, was disheartening. To be blunt, the suggestion that we seek care elsewhere due to our dissatisfaction was not only unhelpful but also incredibly rude.As a loyal customer who has invested a considerable amount—over $7000—in the care of our pet, I find this level of service unacceptable. Regardless of the exceptional care provided by Dr. Kofoed, the overall experience has been marred by inadequate communication and poor customer service. I hope that this feedback will prompt improvements in the hospital's procedures to ensure a more positive experience for future clients.
- Good41 Reviews4.2
Round Lake Animal Hospital
24431 IL-134, Round LakeIm very grateful the doctor was able to see my puppy even though it was sunday night. He did everything needed to find out my puppy swallowed something that was making him feel sick. Not first time there, always nice and comprehensive
- Good68 Reviews3.8
Pet Sitting & Training
Comfy K9's
24794 W Nippersink Rd, Round LakeI think my pup might love Kyra more than me! But, as a protective dog mom, it makes me feel so happy to have someone I can completely trust looking after my little man when I'm not around.Also have worked with her for training. Very experience and great at working with your dog individually. Not all dogs are the same! When something doesn't work Kyra finds another way!
- Superb2 Reviews5
Pet-Friendly Restaurants
Rail House Bar & Grill
415 Railroad Ave, Round LakeBest chicken and house sauce around. Love to get a to go order and talk to the bartender. Always a good time.
- Superb42 Reviews4.3
Other
Toyland Falabella Miniature Horses International
33222 N Fairfield Rd, Round LakeI cannot speak kindly enough about the excellence of this business. Laureen always takes time to answer questions and has incredible bloodlines ?? . I have purchased four Falabellas from Laureen and will be purchasing more as we develop our Falabella Mini Horse Sanctuary in Hawaii. There is a reason her Falabellas are bought and transported all over the world…Her horses are truly the best quality.
- Superb8 Reviews5