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“Outstanding customer service. Super friendly with patience. Reese went above and beyond by spending extra time with us to make sure everything transferred properly.”
“I went into this store a few weeks back with a phone that wouldn't connect to its eSim card and a mounting feeling of absolute doom. Within a few minutes Justin, one of the store's staff, with a calm and cool demeanor, had the phone up and running, no problems. I was so relieved. Great service. I can't say enough how much I appreciate Justin's expertise. Thanks again.”
“I was so grateful to Zach at the Champaign Verizon store on Neil Street. He was kind and supportive of a senior who was tentative about buying a new phone. Zach was professional and answered all my questions. He made sure I understood how my new phone worked and checked apps for me. Excellent service!”
“Mahomet Verizon gave us a good experience as we made the move from cable to wireless internet and purchased two new phones as well. The quick training and actual help loading and setting things up in the store made for a very easy connection at home. Looking forward to watching the football games today. Thanks guys!”
“Gus was totally awesome. He helped me to pick my new phone, added some accessories, got it going and made sure I could use it. All very quickly
Thanks Boost. Gus was just what I needed today.”
10AM - 8PM
1702 Philo Rd, Urbana
Mobile Phones
“I can to the store early last week and Bae was such a great help as I came inside to get an upgrade. I had a charging piece stuck inside my port and she immediately found tools to help me get it out, afterwards it didn’t work so I got a new device but even with the setup process It was done fast and efficiently. Other customers came inside and she respectfully greeted them in a well manner and catered to us all while she was the only one inside at that moment. Super kind, knowledgeable, and created a nice shopper experience and safe atmosphere!”
“Alicia was great to work with! Very patient and kind, but also ver knowledgable! Upgrading phones can be a pain but she made it a smooth process. Thank you Alicia”
“Both employees were very helpful! Explained everything without being pushy. They didn't try and sell me something I didn't want or up charge me! Very happy overall!”
“Last time I visited the representative was bad but this time they got hired best representation sohail he helped me alot through phones and gave me best plan what I was looking for he is such a amazing person in metro had best experience”
“10/10 definitely recommend
Shawn was so helpful for me and my father when we can in to get a new phone/plan and let us know about all the benefits and all it comes with.
He was so kind, patient, and helpful, will definitely be recommending that others go there.”
“I've been with premieres on the design for like 15 years now and they had the best people working there are always friendly nice respectful try to get you in and out as soon as it's possible and it is all around friendly and I don't go anywhere else .”
“Paid my as usual. The gentleman that is usual behind the counter is really a polite and respectful person. And the dog that inside,makes it feel like a country cabin....lol”
11AM - 7PM
7 Convenience Center Rd, Champaign
Mobile Phones
“Went in to buy a new iPhone.. Erick was great! Walked me through all the models and helped me activate and switch over all my info even though by that time it was well past closing time. 10/10”
11AM - 7PM
2716 N Prospect Ave, Champaign
Mobile Phones
“Julian assisted me both times I've come by for a phone replacement. He is kind and was amazing at helping me get my phone set up both times. He helped me find a phone right for me and I love it. Thanks, Julian!”
“I was sent to this Tmobile because the one I was at didn’t want to do their jobs and honestly THANK YOU ABDUL and Nessy (I think this was her name) for the referral! When we walked in we were greeted kindly I can’t remember her name she was a black woman very tall with curly hair I lost the piece of paper I wrote their name on but she was awesome she was understanding and kind she ended up leaving and Kailie if I spelled it wrong I’m so sorry but she ended up finishing us up she was so kind she didn’t waste any time she got everything done and we even left with a free WiFi for a month that the other place didn’t even tell us about! 10/10 if you need to visit a Tmobile in Champaign Urbana Rantoul Savoy go to Prospect and Interstate Drive and see these ladies their so good at what they do and they make the wait worth it! They should get raises the way they were in there upselling and convincing me to switch from a company I’ve been at over 10 years!!! Def my type of customer service and yes I do know a little bit about it I’ve worked as a secretary at a hotel for over 15 years I definitely know good customer service!!! Thank God they keep sending business your guys way!”
“D Taylor at Urbana T-Mobile is a really nice person to deal with. He was knowledgeable, courteous and very very helpful. I appreciate his going beyond what he had to in order to make the purchase and set-up easy for me.”
“I was in the store on Tuesday . I had a bad experience with Francisco. But ended up working with Joe and he did a fantastic job. He deescalating me and calming me down and get me fixed up change my way of thinking of the store. I have worked in costumer service for over 40 years. Joe is a great guy if you ever have an issue he knows his stuff and is so very kind HE will keep me coming back to that store”
“From day one this place has been stellar. There used to be one lady who was there every time I went and she was so welcoming. Now there is more staff and they are great just like her! As I walked in one new guy made eye contact and said, “Hello!” And did the same with my mother and another gentleman whom walked in afterwards. We all said, “Hello,” back. Then Eric Z. came and said, “Hello, how can I help you?” He processed the payment in a timely manner. That guy deserves to be promoted. I remember seeing him as he first started and I saw how quickly he caught on to everything. I support Boost Mobile of Urbana and recommend coming here for plenty of seating and friendly staff.”
“I had a wonderful experience with Derek Wilken at the Champaign Verizon off Prospect. I was having great difficulty filing a claim to get my phone screen fixed. He listened to me, made all the phone calls and made sure that my problem was solved before he helped anyone else. He displayed good old fashioned customer service that is so hard to find these days. Thank you Derek!!”
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“3 different stores, I was able to work with Juno, she made the process quick and easy! Any phone needs be sure to visit this store and ask for her. Ben the manager runs a smooth and efficient store!”