Tilly’s provides a friendly and welcoming shopping environment. Customers appreciate the helpful staff, with one associate going above and beyond to assist with clean-up and others offering great service by helping find sizes and answering questions. The employees create positive energy and make shoppers feel comfortable, often greeting them warmly. The store’s manager also contributes to the good atmosphere, making visitors feel valued. Overall, Tilly’s is known for its kind staff and good customer service, making each visit a pleasant experience even for those who typically dislike malls.