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“Came in really frustrated with Customer service because i was on the phone with them for over an hour, but i was able to get help from Kevin and did what i wanted in like 3 minutes!”
“Rick has the best customer service. We went to the Crystal Lake location and didn’t have a good experience. Decided to drive out to FRG and were very happy with the customer service Rick provided. We will now make this our go to location.”
“I stopped in here to get my son's phone fixed and Jose made the whole process super quick and easy. I was in and out in less than 10 minutes and he was extremely nice and helpful the whole time. I definitely won't mind having to come back here if there's ever another issue with the phones!”
“Gisela :is awesome, I download a weather, app that introduced a virus on my phone
I struggled with the problem for hours. This young lady resolved the issue, in a few minutes. Kudos for her.♡♡♡♡♡ .Louis”
“Belem did a great job taking the time out to work with me and their IT dept given my phone has a security issue. I didn't even have this store connect my new phone a week prior since the other store was closed on MLK day. Give Belem a raise.”
“I had an outstanding experience at here thanks to one of their incredible employees, Adam. Even while multitasking and helping multiple customers at once, he never once made anyone feel rushed or overlooked. What really stood out was how he made each person feel like they were the only customer in the store—giving full attention, answering every question thoroughly, and maintaining a friendly, professional attitude throughout.
It’s rare to see that level of customer service, especially in a busy environment. He handled everything with patience, efficiency, and genuine care. T-Mobile is lucky to have someone like him on their team.”
“I usually don’t leave reviews but George was super helpful in my trade in process. Easy to deal with and super helpful made it easy. Even offered help if I needed it down the road just to reach out to him”
“I had a great experience at T-Mobile thanks to Brandon. He was incredibly kind and patient while explaining all the plans to us. He took the time to answer every question clearly and made sure we fully understood our options.
Brandon was exceptionally friendly and very knowledgeable. He truly went above and beyond to make every customer feel comfortable and confident about choosing T-Mobile services.
Thank you, Brandon, for the outstanding customer service!”
“I recently had the pleasure of visiting the Lake in the Hills Verizon store, and I was greatly impressed by the exceptional service I received from Michael. Initially, I was considering switching to AT&T due to their competitive pricing and senior citizen discounts. However, Michael exceeded my expectations by listening to my concerns, offering a tailored solution, and going above and beyond to retain my business. Michael's professionalism, customer-centric approach, and dedication to Verizon are qualities that set him apart. He made me feel valued as a long-time customer, and his efforts saved me from leaving Verizon. He, along with Jay, are the best in class and customer centric. I'd be happy to recommend him to friends and family. I highly recommend Michael.”
“Recently switched from AT&T to Verizon. Stopped in the Hoffman Estates store just to get some information - but ended up walking out with five new phones! Angel and Doug were incredibly helpful, knowledgeable, and patient throughout the entire process. The switch went smoothly overall. I did run into a couple minor issues with some phone functions, but went back to the store and Angel quickly resolved everything. Great customer service and a very positive experience!!”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
Open 24 hours
11253 Kiley Dr, Huntley
Internet Service Providers
“I cannot extend enough thanks to Chris! He has been an amazing onsite technician and has taken the time to understand our needs at Sycamore Speedway and make sure we are ready to go! Waits for us to check that our devices are running properly before leaving. Really feels like he is just an invested in our business as we are! Thank you so much”
“I was with my sister today getting a new phone plan and we upgraded our phones. The guy who was assisting us, Jon, was really helpful, patient and polite. He explained everything well and we left with smiles on our faces. Overall great customer service.”
“Each time I've needed service, Fox Valley has not disappointed. Concise communication and effective troubleshooting skills are their main mantras and at least for me, they've succeeded every time.”
“Michael at West Dundee saved my day. I was shook up and he calmed me down. He fixed all my problems. I suggest Michael get a raise.
Thank you,
A Loyal Customer”
“David is AMAZING! We came in to purchase an Apple Watch and he discovered multiple ways for us to save money on our monthly bill. He was also so friendly and patient.”
“I stopped by the Xfinity store in the Algonquin Commons as I needed help removing some services from my plan.
Lorenzo was the one who greeted me as soon as I walked in and asked how he could help.
Lorenzo was really nice, polite and super thorough in explaining how to change the plan. He answered all my questions patiently.
I left with a new plan that has better benefits and costs way less!
I am super happy with my experience at this Xfinity store and will frequent this location for any help I may need in the future!
Thanks so much!”
“Josh was very helpful, amazing customer service from him, so five stars for that!
Only complaint is the kid who was working upfront, barely had a nice attitude and looked like he wanted to go home.”
“This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate .”
“Had an issue reading the pay off your phone promotion gift card, it was like 3-4 months I haven’t get it. After speaking with the customer care service supervisor, they were able to give me credit on my Verizon account. Issue solved.”
“Brandon and Zayn at the Barrington t-mobile were amazing! Extremely patient and took the time to explain everything they were doing! They truly helped us out so much! They are 10/10 employees! Definitely request them for any of your phone needs”
“Had an Internet connection issue with my IPhone, both the Manager and Melanie were very approachable and fantastically professional. Definitely a great one-stop resource!”
“I had a phenomenal experience with Kristen. She was so helpful and her attention to detail was incredible. Her explanation was helpful and easy to understand. I highly recommend going to this store. If you are looking for exceptional service with your account details, purchasing a new phone or tablet. Whatever it may be ask for Kristen!”
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“I had purchased a new I phone air from a corporate Verizon store because my old phone screen didn’t work. I had an old phone and dreading changing it. Always issues with salesman at corporate store trying to make a deal. Well I was above frustrated that corporate store they would not help me transfer data because I cloud password was unknown. All I needed to do was reset it. I walked into this store twice and each time the managers on both days went above and beyond to help me resolve my issues. They both were patient understanding and told me there is a way my data will be transferred to my new phone. It meant a lot to me because my father passed away several years ago and have last phone messages saved. The manager that works on Sunday is actually amazing. Very tentative to the customers needs. He really took time and was able to take care of other customers along with training new staff and help me! Thank you so much for having great staff! It really makes a difference in corporate store and your store! ?”