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9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“Landon did a great job helping get my phone straightened out with the issues I was having. I'd you need anything fo see him, he does an awesome job!!! Thanks again.”
10AM - 6PM
866 Edward Ln, Yorkville
Mobile Phones
“Muhammad awesome experience with this salesman he is very polite and very swift and explains everything in detail. I was in and out of the Verizon store in Yorkville with a new phone in within 30 minutes. Thanks Muhammad”
10AM - 6PM
6548 US-34, Plano
Mobile Phones
“Michael was extremely helpful in helping me set up my phone.
I had purchased the phone 3 days prior from someone incompetent (Tyler) avoid dealing with Tyler at all cost he did not deserve the sale however I was desperate for a phone as mine was not functioning well.”
“Chris was Absolutely Amazing he helped me above and beyond. Was patient with me I’m not Tech savvy at all. He was such a help. I’m going back Saturday to complete my order with him. I took the Text Survey and accidentally put 1 for my satisfaction with Chris I read that wrong and it should have been a 5!!!! Great Experience!!! Thank you again Chris!!”
“I had an excellent experience with their service, especially thanks to Khaja Bhai, who was incredibly helpful. He gave me the best deal on my bills, and I highly recommend their services – you can trust them completely! I got to know about Mirza Bhai and Khaja Bhai through Murtuza Ali, an influencer in Devon. He mentioned that they were offering a great deal, and after watching his informative and helpful video on Instagram, I decided to check it out. It was really helpful.”
“I had been at this store before and felt welcome. Just recently I was back and met a new employee Will he was working alone. He sealed my return by the way he treated me and the willingness to go the additional mile. I will be back and will tell others.”
“Cannot even begin to explain how helpful both Emilio and Giann were. Me and my elderly parents came in to upgrade our IPhones. Not only did they get us the best the deal on our phones but they were also able to save us over $150 on internet and tv and were able to explain it to where my 75 and 85 year old parents were able to understand.”
“Went to the ATT store on Orchard rd in Aurora for a new phone. Katia was the salesperson. She is personable, knowledgeable and quickly set up my new phone. Highly recommend her to anyone needing a new phone”
“An Apple representative referred me to this place when he could not replace the battery in my I-phone, and I am so glad that he did! Dr. Gadget did a great job for me. I will continue to use Dr. Gadget for any future phone repairs.”
11AM - 7PM
840 N Main St, Elburn
Mobile Phones
“The customer service at the Elburn store is exceptional. Antonio is very knowledgeable and goes above and beyond to ensure the best possible customer experience. I will definitely return to the Elburn store for services and equipment.”
10AM - 8PM
1272 N Lake St, Aurora
Mobile Phones
“I was told to go to this store if I wanted the latest tech and offerings from T-Mobile. I didn't want to travel, but it did end up being worth it. This location is much nicer than any other location I have visited. The employees were all personable, respectful and very pleasant despite them dealing with a plumbing issue when I visited. They understood how the devices worked, how to fix problems without calling other places and they were truly sorry I had a problem and needed to come to them. I believe Stephanie helped me as we discussed our bearded dragons and love of animals. I'll fix her name if I'm wrong as this will be the only store I go to now. 5 stars out of 5 stars for everything. The phone staff were professional when I called and everyone was busy with customers. I think this is the most well put together T-Mobile I've ever seen. I attribute 80 percent of this review to the staff and 50 percent of that is easily just Stephanie if not way more.”
“I came in to cancel my Apple Watch plan and Hannah was top notch. Even though I left t-mobile she helped me get verified and make the call to cancel. She went above and beyond what I was expecting for customer service. Thank you Hannah.”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
10AM - 8PM
1261 N Lake St Ste E, Aurora
Mobile Phones
“So I had the absolute pleasure of being able to work with Eddie from cricket. Not only is he just an absolute pleasure to talk with he is extremely thorough, and very caring. He walked me through all of my options front to back several times without even batting an eye. He was extremely dedicated to finding me the phone that was right for me, and he made it fun and enjoyable. I recommend coming to see Eddie or any of his associates at this cricket store in North Aurora. Save yourself the trouble and the hassle, and let these people take good care of you, especially Eddie. Thank you again, Eddie.”
“Tiler and Mateo at the Yorkville location were both extremely helpful for me. They helped me switch from Verizon. I had quite a few hiccups before coming to see them, but they both were more than willing to help sort things out, were always patient, knew exactly what to do, and remembered me and my situation every time I had to stop in. I am grateful!”
“Went into AT&T desperate for help due to a complex situation my mom is going through regarding switching phone carriers. Josh was beyond helpful! He had patience listening to our experience, was optimistic with problem solving, and was attentive throughout our time in the store. We left with my mom’s phone connected to service, and was sent with recommended steps to help the process of resolving the entire issue. Very nice guy, great customer service skills. Be sure to connect with Josh if you go to this location!”
“I walked into the store and was greeted by a great services provider, Rusty. He knows his products and went over and beyond to assist me with a phone for my mom who is a senior citizen. Rusty did not rush me with all the questions I had and made me feel relaxed and I would highly recommend this location. You get more from your buck when you are able to work with a retail provider vs someone over the phone.”
“I had an amazing experience at T-Mobile thanks to Joe! He took the time to thoroughly review my account and found ways to decrease my monthly bill without cutting any of the services I actually use. I truly appreciated how knowledgeable and transparent he was—he explained everything clearly, answered all of my questions with patience, and made sure I understood exactly what changes were being made.
It’s rare to meet someone who genuinely wants to help you save money instead of just trying to upsell you something. Joe was professional, friendly, and incredibly efficient. I left feeling confident, informed, and grateful for the excellent customer service.
If you get the chance to work with Joe, you’re in great hands!”
10AM - 7PM
1060 Commons Dr, Geneva
Mobile Phones
“Patrick is awesome! He handled a busy store by himself with grace, took care of problems, and made sure to acknowledge everyone who came in. I've been in retail sales for over 20 years and was highly impressed overall. His connection, ability to read his customers, and his cander was nothing short of impressive.”
“As a long time TMO customer, I appreciate that they took care of the reason for my visit. Very helpful gentlemen with 5 star customer service. Thank you for confirming my reason for staying with TMO.”
“BEST SERVICE EVERRRRRR!!!! I think all these young ladies deserve to be at the highest corporate #level here is the reason why, they greeted me at the door and then explained which phones provided quality service! Im beyond satisfied with the money I spent! They helped me make a good financial decision! 10 out of 10!”
“When into the store to switch from boss Amanda was very knowledgeable and explain every plan and help me picked out the phone that fit my needs thank you so much I will continue visiting this location and recommend family and friends”
10AM - 8PM
350 N Randall Rd, Batavia
Mobile Phones
“Kameron was an incredible help. My mother-in-law’s heart of hearing, and we were working with him through the process of getting her a new phone and all of the accessories. He was patient, informed, and competent. I would definitely recommend him and the Batavia Verizon store any time for your phone needs!”
“I received 5+ star service from associate Jasmine Medina! Jasmine went above and beyond to help me with my new IPhone. Jasmine provided excellent customer service!!! I would highly recommend this location!!”
“My experience was absolutely great and I’m glad I picked this location. I got to work with the owner who went ABOVE and BEYOND TO GET ME THE PHONE I WANTED. From the time I got there until I left it was a steady flow of customers who he seemed to know by name which means he builds relationships with his customers. The young lady was nice and she also went above and beyond. They both were amazing. I would recommend this boost to anyone. Customers service is top notch!”
“I would like to acknowledge the excellent customer service I received at this T-Mobile location. Having been a customer for many years, this visit stood out as an exceptional experience. Ismael provided professional, attentive, and efficient assistance. The staff at this store is highly experienced and professional.”
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“Mark was amazing and extremely helpful. He was very patient and was handling multiple customers all day with kindness and great multitasking. Very nice person and will recommend going to see him for anything at this location.”