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9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“Went in looking for assistance with issues on my daughter’s iPhone. Mike was extremely friendly, helpful and tenacious in resolving the problems the phone was having. Can’t say enough about His willingness to assist.”
“Tyler at the Yorkville store was extremely helpful in my family's transition into new phones and service with Verizon. New phones and a new provider for a family of four can be a bit daunting, but Tyler was incredibly knowledgeable, friendly, and accommodating to all of our needs. Our experience was such a great introduction to Verizon and we will definitely be back for any and all future needs!”
10AM - 6PM
6548 US-34, Plano
Mobile Phones
“I came into the store to get my phone checked out and met this wonderful clerk name Allie who solved my problem for me. I would recommend her and tell my friends about her friendly attitude and great customer service anytime.”
“I was having a lot of issues trying to get my mobile hotspot working. Nobody through any of the call centers would help, but Mark at the store was so much help thank you so much”
“I came here to this location and needed help with my phone being reconnected. After being to the new york location and had no help whatsoever. I had already paid to have it turned on and when I came in he was quick to help us and got the issue resolved very quickly within five minutes he also gave us a bottle of water while we waited. My phone was reactivated in no time at all and I suggest this store over any other”
“I love Batavia office. AT&T manager is so great. I don’t wanna call his name. Don’t want to say it wrong but I appreciate every time I go in there. They always take care of me. I give them five very good customer service. Those guys are great over there I’m glad to be a part of AT&T with good customer service.”
“Today, August 6, 2026, Brian went above and beyond helping us access our accounts with very little information. My mother is 94 years young and very challenged with technology. Brian’s expertise and persistence was so valuable to us! We have always received stellar service at this AT&T location. I highly recommend Brian and the entire team for all your mobile and business solutions.”
“My mom was having problems with her phone. AT&T told her she needed a new phone. Chris at Dr. Gadget spent a few minutes working on it and fixed it. Apparently it just needed to be restarted. Thank you for taking care of older customers who need help with technology.”
“Amazing customer service wouldn’t complain one bit staff and Manager were funny and helpful with all my questions super helpful would come again 10/10 service”
10AM - 8PM
1272 N Lake St, Aurora
Mobile Phones
“I went in to the tmobile experience store and I was helped by a gentleman named Jonathan who was very knowledgeable and helped me out with my questions. Great experience!”
“Isidro and Antonio made both my purchase and return quick and seamless, 5G internet didn’t work out for me but they answered all my questions and gave me everything I need to document things if an accidental charge goes through.”
“Hannah was amazing and recommending the best plan for us and talked us into the care plan which we never do but ironically needed a few weeks later. She handled my issue like a pro. She’s amazing. Go visit her!”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
“I am not tech savvy and Jay really took the time to walk through all of our questions and was SO patient. Not only did he stay past closing one time but he even stayed late past close just to make sure my friend and I were comfortable with the phone!
BEST PART YET, Jay let us record him as he walked through step by step so we always had a visual how-to anytime needed!
If you or someone you know has a hard time with technology or remembering steps, you can rely ON THIS CRICKET STORE IN PARTICULAR as much as you can rely on a library for help with digital tasks!!!”
10AM - 8PM
1261 N Lake St Ste E, Aurora
Mobile Phones
“So I had the absolute pleasure of being able to work with Eddie from cricket. Not only is he just an absolute pleasure to talk with he is extremely thorough, and very caring. He walked me through all of my options front to back several times without even batting an eye. He was extremely dedicated to finding me the phone that was right for me, and he made it fun and enjoyable. I recommend coming to see Eddie or any of his associates at this cricket store in North Aurora. Save yourself the trouble and the hassle, and let these people take good care of you, especially Eddie. Thank you again, Eddie.”
“Mateo was amazing, I went to 3 stores and other reps made it seem like we were bothering them, but I met the manager Mateo, not only did he treat us well, but he gave us more benefits for a better price - saved me a lot of money. This was the best experience ever, thanks again Mateo!”
10AM - 8PM
2071 South Orchard Road, Montgomery
Mobile Phones
“Carl and Mario were amazing! As well as the other young woman who assisted me and my family transitioning from MetroPCS to T-Mobile.
I was there for almost 2.5 hours getting 4 new phones activated and transferring all 4 lines. They took their time explaining everything, and troubleshooting the transfer process with my parents phone's. An experience I dread every few years was turned into a pleasant one. I do not plan on ever leaving T-Mobile, that's how much of a difference the staff made. Even once everything was said and done. The young woman found out I was eligible for a free Samsung smart watch and walked me through how to set it up and use it.
I would highly reccomend this store if you and your loved ones plan on leaving your current carrier for T-Mobile.”
“Adam the manager here at this Montgomery store was very friendly, great service, the store is very nicely kept, very clean, great products, I got a great deal on phone and service at a great price I highly recommend it to anybody”
“Mike and Morgan took great care of my mom who gets confused easily. They didn’t try and and get her to buy something she didn’t need and I’m extremely grateful for that.”
“BEST SERVICE EVERRRRRR!!!! I think all these young ladies deserve to be at the highest corporate #level here is the reason why, they greeted me at the door and then explained which phones provided quality service! Im beyond satisfied with the money I spent! They helped me make a good financial decision! 10 out of 10!”
“Haley is always very helpful and answers all my questions! I can tell she has a good understanding of all the products Verizon offers. She has saved me a ton of money by swapping my internet/wifi service to Verizon!”
“I had a wonderful experience with the Batavia Verizon store people Kameron, Yanni, James, Aldo, Doran, Chris. Each one of these skilled people helped me in a final success with a cell phone that was dysfunctioning. Everyone had a piece to this puzzle. They all worked very well together to ultimately helped the me as the customer get a successful and result. Thank you, Verizon team.”
“5 stars from me!! My very old iPhone ended up needing to be replaced. Ricardo was very helpful, professional and knowledgable. He walked me thru all options and promotions and answered all questions to help me decide on the best option to get me set up with a new phone. Very pleased with the experience and will recommend!”
“When into the store to switch from boss Amanda was very knowledgeable and explain every plan and help me picked out the phone that fit my needs thank you so much I will continue visiting this location and recommend family and friends”
“Manager was very helpful. My phone screen died and I couldn't log in to icloud to switch to another phone.The manager was amazing, he called apple, was able to log in, he even let me borrow his iPhone for a week while I waited for my warranty to go through. This guy helped us more than I expected. Highly recommend this place!”
“The team at this T-Mobile location are great, very friendly and professional. Worked with Kevin on switching over from AT&T. Everything was great, he walked me through the different options and didn't pressure to make a decision.”
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“Could not be happier with out relationship
.They were able to resolve our problems in a professional and timely manner . Would highly recommend there expertise to anyone.”