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“Went in looking for assistance with issues on my daughter’s iPhone. Mike was extremely friendly, helpful and tenacious in resolving the problems the phone was having. Can’t say enough about His willingness to assist.”
“Tyler at the Yorkville store was extremely helpful in my family's transition into new phones and service with Verizon. New phones and a new provider for a family of four can be a bit daunting, but Tyler was incredibly knowledgeable, friendly, and accommodating to all of our needs. Our experience was such a great introduction to Verizon and we will definitely be back for any and all future needs!”
“I came into the store to get my phone checked out and met this wonderful clerk name Allie who solved my problem for me. I would recommend her and tell my friends about her friendly attitude and great customer service anytime.”
“I went in to the tmobile experience store and I was helped by a gentleman named Jonathan who was very knowledgeable and helped me out with my questions. Great experience!”
“Isidro and Antonio made both my purchase and return quick and seamless, 5G internet didn’t work out for me but they answered all my questions and gave me everything I need to document things if an accidental charge goes through.”
“Mike and Morgan took great care of my mom who gets confused easily. They didn’t try and and get her to buy something she didn’t need and I’m extremely grateful for that.”
“BEST SERVICE EVERRRRRR!!!! I think all these young ladies deserve to be at the highest corporate #level here is the reason why, they greeted me at the door and then explained which phones provided quality service! Im beyond satisfied with the money I spent! They helped me make a good financial decision! 10 out of 10!”
“I had a wonderful experience with the Batavia Verizon store people Kameron, Yanni, James, Aldo, Doran, Chris. Each one of these skilled people helped me in a final success with a cell phone that was dysfunctioning. Everyone had a piece to this puzzle. They all worked very well together to ultimately helped the me as the customer get a successful and result. Thank you, Verizon team.”
“The team at this T-Mobile location are great, very friendly and professional. Worked with Kevin on switching over from AT&T. Everything was great, he walked me through the different options and didn't pressure to make a decision.”
“I switched from Verizon to T-Mobile a few days ago. It was a disastrous experience that took over 4 hours and eventually resulted in my complete loss of phone service. When I finally got an on-line chat with them they said my only recourse was to visit a T-Mobile store. I was very angry. Anthony at the T-Mobile on 34 in Oswego was just what I needed. He not only solved my connection problems and clarified other things about the account but he also signed me up for the over 55 discount - something my over-the-phone salesperson never mentioned. I am not real happy with T-Mobile but very grateful to Anthony for his thoughtful professionalism.”
“Had a major hiccup getting my number transferred from one plan to my very own plan after Verizon messed some stuff up on their end. Had to leave work early, came in and was helped by Kevin. He was exceptionally helpful and very nice as we tried to figure out how to fix the problem. Took just under 2.5 hours on the phone with customer service to get everything fixed. As we waited he did a great job installing a screen protector on my new phone! I now know who to go to when I'm having issues with anything!”
“I want to give a huge shoutout to Kimley and Diego for the amazing customer service they provided the other day. They helped me get my Xfinity phone service started and successfully ported over both of my phone numbers. They were patient, professional, knowledgeable, and made the entire process so much easier than I expected.
They answered all of my questions, walked me through everything, and made sure everything was taken care of before we finished. I truly appreciate the time and effort they put into helping me.
I would absolutely give them both a 10/10 and would recommend them to anyone needing help with their Xfinity service. Kimley and Diego are a great representation of what excellent customer service should look like, and I hope they get the recognition they deserve!”
“The staff at the Yorkville IL store was phenomenal. I had to get a replacement phone a few months ago. Unfortunately I had to go to the store to pick up the phone. The young lady who assist me had good customer service. The manager step in and helped also. He was very patient and helped me get my replacement phone up and ready. It took a while but he didn't show no irritation. I appreciate them allot.”
10AM - 8PM
2730 US-34, Oswego
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“They have an unbelievable selection. Their prices and layout to show you what you’re buying was excellent. The service was extremely good where to look.”
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“Could not be happier with out relationship
.They were able to resolve our problems in a professional and timely manner . Would highly recommend there expertise to anyone.”