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“Landon did a great job helping get my phone straightened out with the issues I was having. I'd you need anything fo see him, he does an awesome job!!! Thanks again.”
“Muhammad awesome experience with this salesman he is very polite and very swift and explains everything in detail. I was in and out of the Verizon store in Yorkville with a new phone in within 30 minutes. Thanks Muhammad”
“Michael was extremely helpful in helping me set up my phone.
I had purchased the phone 3 days prior from someone incompetent (Tyler) avoid dealing with Tyler at all cost he did not deserve the sale however I was desperate for a phone as mine was not functioning well.”
“The customer service at the Elburn store is exceptional. Antonio is very knowledgeable and goes above and beyond to ensure the best possible customer experience. I will definitely return to the Elburn store for services and equipment.”
“I was told to go to this store if I wanted the latest tech and offerings from T-Mobile. I didn't want to travel, but it did end up being worth it. This location is much nicer than any other location I have visited. The employees were all personable, respectful and very pleasant despite them dealing with a plumbing issue when I visited. They understood how the devices worked, how to fix problems without calling other places and they were truly sorry I had a problem and needed to come to them. I believe Stephanie helped me as we discussed our bearded dragons and love of animals. I'll fix her name if I'm wrong as this will be the only store I go to now. 5 stars out of 5 stars for everything. The phone staff were professional when I called and everyone was busy with customers. I think this is the most well put together T-Mobile I've ever seen. I attribute 80 percent of this review to the staff and 50 percent of that is easily just Stephanie if not way more.”
“As a long time TMO customer, I appreciate that they took care of the reason for my visit. Very helpful gentlemen with 5 star customer service. Thank you for confirming my reason for staying with TMO.”
“BEST SERVICE EVERRRRRR!!!! I think all these young ladies deserve to be at the highest corporate #level here is the reason why, they greeted me at the door and then explained which phones provided quality service! Im beyond satisfied with the money I spent! They helped me make a good financial decision! 10 out of 10!”
“Kameron was an incredible help. My mother-in-law’s heart of hearing, and we were working with him through the process of getting her a new phone and all of the accessories. He was patient, informed, and competent. I would definitely recommend him and the Batavia Verizon store any time for your phone needs!”
“I would like to acknowledge the excellent customer service I received at this T-Mobile location. Having been a customer for many years, this visit stood out as an exceptional experience. Ismael provided professional, attentive, and efficient assistance. The staff at this store is highly experienced and professional.”
“Had a major hiccup getting my number transferred from one plan to my very own plan after Verizon messed some stuff up on their end. Had to leave work early, came in and was helped by Kevin. He was exceptionally helpful and very nice as we tried to figure out how to fix the problem. Took just under 2.5 hours on the phone with customer service to get everything fixed. As we waited he did a great job installing a screen protector on my new phone! I now know who to go to when I'm having issues with anything!”
“As a member of retail management.I wanna give a big shout out to your employee KIM!. I had pre ordered my new phone and its now time to trade it I stopped at the batavia location met by 2 younger associates and before they even tried helping me get to the bottom of my problem they said I needed to call customer care.So I drove to the location geneva, commons and they are busy unlike the previous store but when she was done with her last customer KIM came up to me and had my problem solved and me happily out the door in ten minutes retail employees like KIM
need to be appreciated”
“The staff at the Yorkville IL store was phenomenal. I had to get a replacement phone a few months ago. Unfortunately I had to go to the store to pick up the phone. The young lady who assist me had good customer service. The manager step in and helped also. He was very patient and helped me get my replacement phone up and ready. It took a while but he didn't show no irritation. I appreciate them allot.”
“here they helped me solve a problem that 10 agents on the call could not solve, also in previous xfinity stores. I recommend this service!!! Friendly consultants and caring staff who will always do everything in their power!”
10AM - 8PM
2730 US-34, Oswego
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“Best customer service! I was very happy with my experience switching my phone service over to Verizon in this store. Jakari was fantastic in helping me out with everything, he went above and beyond to help me out even staying past closing to ensure I was able to go home with my new phones that night.”
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“Mark was amazing and extremely helpful. He was very patient and was handling multiple customers all day with kindness and great multitasking. Very nice person and will recommend going to see him for anything at this location.”