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9AM - 5PM
195 IL-120, Volo
Banks
“Diane Mueller is my go to girl she is the best she can get things done when I have an issue with my account I’ve called customer service they tell me they do things they never do I come to the branch to sign the paperwork and it’s never done. Diane gets things done. She is awesome. She’s an asset to the company she deserves a raise she His perfect customer service skills, perfect knowledge of banking industry, and she actually gets things done”
9AM - 5PM
60 E Main St, Cary
Banks
“I have been going to this bank since it opened. They're extremely nice and customer service oriented. It's a really friendly neighborhood feel when you go in there and the same people have been in there for a very long time and they know who you are when you walk in.”
“I was so happy to find out this bank was available to me as a Barrington Bank customer. This location is so close to home, employees and tellers are very helpful, knowledgeable and friendly.Thank you for your continued great service.”
“I usually go to the Cary Bank and Trust but the one time I had to go there was because Cary Bank's machines were acting funny so they told me to try Crystal lake. First time I have went there I was greeted nicely by Cindy Suarez, she did an outstanding job, and I was impressed by the way she greeted me and took care of the situation. She got me a card and I was on my way. Outstanding job Cindy!”
7:30AM - 5:30PM
625 Cog Cir #200, Crystal Lake
Banks
“I love this branch and credit union. When you go in, they know you by name, they are always so polite and caring. The branch manager Michelle is awesome as her staff. Keep up the great work in making people feel good coming in.”
“Great bank and even better customer service. They connect with the community and often will greet me by my first name when I walk in the lobby. Yes, they still have live tellers to assist when you need to go beyond mobile banking.”
“Community Trust is the definition of a true community business. They are always focused on the member first. They are friendly, courteous, and they give back to the community.”
“I have banked there for 19 years, and love how friendly and helpful they always are. It's nice to go in and have people know you by name and say Hi! Been super happy with the way they went out of their way when I had a problem with a bad check someone gave me. LOVE this bank.”
“I've been a First American customer for over 30 years, and I continue to be amazed by their excellent customer service. I need to give a special shout out to Kathy Murray who works at the Round Lake Beach branch. She went above and beyond to help me right before the 4th of July holiday. Her efforts for me were a fine example of what customer service is all about.Thanks again, Kathy.”
“The place is very clean, fast and friendly service. There are employees who speak Spanish and they have several offers when you open an account with them, you have to know them a well established bank with very good service, a mask is required.”
“Tom Plonowski and the entire staff at the Wauconda, il branch did an outstanding job, they were efficient, well trained and actually answer phones LIVE everytime with care and follow up. In addition they by far had the best savings rates, highly recommend as true customer service is so hard to find, but so appreciated! Thanks again, Mike from ING is good apparel.”
“I really like this Bank and all the people that work in it. They are very efficient and friendly. My biggest gripe is that at the drive-in window they don't make the far left window for business transactions. Somebody simply depositing a check should use any other lane. I typically have large Bank envelopes filled with deposits for my business. And I sit in line and wait for Joe average when there are other lanes open and available that I simply cannot use. This is an inconvenience to another wise great bank to do business with.”
8:30AM - 4:30PM
1185 S Illinois Rte 31, Crystal Lake
Banks
“I've been a First American customer since 1988. For the past few years, I have worked with the fine people at the Lake Zurich branch. They are wonderful, customer-oriented employees that go above and beyond to meet all of your banking needs. I would definitely recommend this branch for all your banking needs.”
“I used to bank at the local xxxxxxxxxxxx Bank and Trust but was unhappy with the service so I switched to Northside Community Bank. They are amazing. Opened my account and was given personal service by their AVP. She even called a few days later to see if we were satisfied with the service. When does that happen with other banks?!?!?! Truly amazing. I am soooo glad I changed banks.”
“Great friendly staff(Tamara/Amy) that know what they're doing with a smile on their faces. Not fake ones either, like Chase. Easy parking, smaller personal bank, convenient”
9AM - 5:30PM
525 Newport Ct, Island Lake
Banks
“Great staff, attentive! Nicole recently helped me with a really stressful issue; I made a mobile deposit to my account that had an invalid hold on it and the money wasn't available.. She helped contact the correct people and always kept in touch until it got resolved. Last year, Terry reached out to me after I moved into”
“I have had exceptional service from First American for years. They know me and are so proactive in the support they provide. Recently I changed the legal structure for my business and didn't think about the need to change my business bank account. They called me and it was so easy to take the new documentation to them and they quickly changed the bank records. I am very grateful to have a real community bank that I can depend on for business and personal financial needs.”
“Branch manager Deborah was very friendly and knowledgeable. My TCF account was recently transferred to Huntington. She had the answer to every little question I had and was very helpful. Much better service than my previous bank”
Open 24 hours
5745 Northwest Hwy, Crystal Lake
Banks
9AM - 5:30PM
750 Northwest Hwy, Cary
Banks
“I have never had any problems with 5/3! I have always had great service especially fromMike. The tellers are all very professional and helpful. I’m glad 5/3 is here in Cary they make things very easy!”
9AM - 5PM
2311 US-12, Spring Grove
Banks
“It’s a pretty good store in my opinion because I went camping and we didn’t have much cash so we went here and they were pretty nice over all. I give them a four out of five.”
9:00 AM - 5:00 PM
4000 N Johnsburg Rd # M, Johnsburg
Banks
“Been banking with First American Bank since 2016. No issues. I’ve had this bank go after a place of business who cheated me and kept my money in 2021. It went well and First American Bank got my money back from them.I call with questions and have never gotten anyone rude or unwilling to help answer my questions.They will refund one overdraft fee if you’re nice and have good cause. I think you’re only allowed one freebie though.”
“I have banked here at least 5 years and have never had any issues. Nancy the teller currently at this unit is very helpful and a great representative of the bank.”
9AM - 5PM
353 Bank Dr, McHenry
Banks
“Only experience I have is a boat loan with no problem. Had a question/issue and Amy H from the bank was all over it and extremely nice. Very good experience based on her response, knowledge, timeliness, and great personality. Thank you for the help!”
“Sue was very thorough with everything. She was very helpful and answered all my questions. Plus she helped me get my first home! I'm grateful Sue was there to help with every step!”
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“I've always used consumers. It was my first bank, first credit card. Helped build my credit so much. The staff was always so nice and the building itself is always clean. But since Covid I feel like I've had problems with the online and getting through to people on the phone. I always had to go in to get information. I work nights and make deposits using the ATM. They were under construction for a few days and I noticed they were open and it kept rejecting my deposit. It was just annoying. Ever since the new system in the drive thru I've had nothing but problems.”