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“One of the best banks. Very convenient, fast and accurate services. Their chase app is also very easy to use PLUS the customer service is very responsive and very fast in helping to resolve issues. Special mention Arjon of customer service --Very helpful, precise and fast solving problems! Thank you.”
“My mom passed away and Tanya was very helpful and knowledgeable about handling the account. She explained each step and the options available, include setting up an estate account.”
“Mila Wittenberg has been great to work with. As the Assistant Vice President and Financial Center Manager at Bank of America, she’s always professional, helpful, and easy to talk to. She takes the time to understand your needs and makes sure everything is handled the right way. You can tell she really cares about her customers. I highly recommend her.”
“I came in Woodforest This morning to ask a banking question. And was greeted with Exceptional customer service.
Paramita...Who had previously opened my account. Is Kind and patient. Filled with information & knowledge. Manager Ambika..also greeted me with kindness and care. She explained in detail some benefits of opening my business account with WoodForest bank. Great people.they're also Training new employees. Dual tasking and still attentive.
LaTanya Reme”
“Had a great experience with Caroline opening up mr first account. She was very helpful very knowledgeable on everything. I would definitely recommend asking for Caroline if you need help!”
7AM - 7PM
830 Roosevelt Rd, Glen Ellyn
Banks
“Brian Kropp was a pleasure to work with throughout the entire loan process. He took the time to explain each step clearly and ensured everything moved forward smoothly from start to finish. His communication was professional, prompt, and reliable, which made the experience straightforward and stress-free.
We were especially impressed by how efficiently Brian handled the process and how quickly everything came together without complications or delays. He is knowledgeable, attentive, and genuinely committed to his clients. I would highly recommend working with Brian to anyone looking for a seamless and worry-free lending experience.”
“Many thanks to Carmela and Old Second National bank for exceptional Customer Service!! I had several questions about my banking options and Carmela was extremely patient and answered all of my questions and made sure I felt 100% confident with my choices. Thanks so much, Carmela! I look forward to many more great experiences!”
“We had such a wonderful experience with CIBM Mortgage. Jamie Gould was incredibly kind, patient, and always there to guide us through every step. He made what could have been a stressful process feel smooth and reassuring. We truly felt supported the whole way through. Thank you so much for everything — we’re very grateful and highly recommend working with Jamie & Tammy.”
“I worked with Thai this weekend, although i wasn’t able to work with vms this young lady came 92 miles from home to my location while sick and did a complete consultation about pricing product and different equipment options she took it a step further and called my current merchant with me to terminate my contract her professionalism and honesty was appreciated. i usually never write reviews but i was extremely impressed. i have 7 months left in my current agreement and I will be contacting her. If Thai doesnt see this please someone tell her she is simply amazing and give her a raise. I look forward to working with her and VMS”
Closed
1122 S Main St, Lombard
Banks
“Dora is a lovely lady, a true asset to Old Second Bank. She is incredibly helpful and intelligent. Dora goes above and beyond for each of her customers. Always a pleasant experience when working with Dora and her team members.”
“Amazing service and great customer relationship all team is very well trained and very positive!! Special Thanks to Senior Banker Ashma Bagga for all prompt business support”
“Everyone at Naperville Bank is very welcoming and friendly. Our relationship banker today was Suman Sharma she is very knowledgeable and helpful and was very helpful taking care of our needs.”
Closed
2020 Feldott Ln, Naperville
Banks
“I went to this branch, needing to get some things on an account, back in order, as the branch closer to me, wasn't able to assist. I was helped by Elaine, Stephanie and Desiree, all of them handling different tasks and working together at the same time. All my issues got resolved, very good teamwork! It was very refreshing to walk right in and get everything situated. Elaine, Stephanie and Desiree, made everything easy. Even though this branch is farther away, from me, I got treated better here and the service was above and beyond, at this branch. Prime example of what a banking branch should be. Thank you!”
“I want to give a huge shoutout to my banker at NuMark Credit Union her name is Brianda for going above and beyond every time I walk in. Her customer service is top-tier—she’s patient, knowledgeable, and truly makes you feel like you’re a priority. Whether it’s answering questions, helping with paperwork, or just making sure I understand all my options, she’s always on point. You can tell she genuinely cares about her members. Employees like her are the reason NuMark stands out. She definitely deserves a promotion—she’s a true asset to the team!”
“Lidia Garcia, Branch Manager @ the Farnsworth branch has ALWAYS taken care of my business and personal banking needs. She is available, fast, friendly and efficient in all my interactions. I am happy to recommend Lidia and her crew at the Old Second National Bank Farnsworth branch to anyone looking for a new bank.”
“Sabrina Prevec at the Boughton location is great! She always takes care of people and gets things done. This is a big bank with a local feel. They have auto tellers available after most banks are closed. Great.”
“I have been working with Old Second since their merger a few years back. I have multiple accounts with Old Second. Last week i went in to renew a CD. The team was extremely accommodating, knowledgeable & friendly. A special shout out to Chantel who was the banker that worked with me directly. She had a great energy and was very easy to speak with. She provided me options and was very understanding regarding my concerns and questions. I am not the easiest to work with, however she handled me like a charm. I greatly appreciate you helping me out and providing a great visit! Looking forward to doing more business in the future.”
“Have been banking with them since they were west suburban bank and have always had a great experience when I’ve come in. Everyone is helpful, friendly and willing to help.”
“Evelyn Rodriguez and her team offer friendly and professional service, not only for my personal banking but for my clients. The service they offer is far and above superior to other banks I have worked with over the years. I happily refer them to my clients and friends.”
“I just wanted to leave a happy review from my happy experience with Old second as I’ve been with them for as long as I can remember and they have always provided top notch service. Especially when in a crisis that required me to pull bank statements from over 7 years ago to prove my case in court. I want to thank Veronica from the branch on Eola in Aurora. She has gone above and beyond for me and is so absolutely friendly and good at her job - you can tell she’s not just there for a paycheck she genuinely cares about the customers and I hope this reaches her manager because that type of skill is something you can’t teach u either have it or you don’t and Veronica your a star - thank u thank u - you saved me thousands and thousands of dollars that I don’t have to pay in lawyer and court fees. Your forever and grateful customer for life - cheers!”
“I have worked with Dona Ufnal for many years. She has always assisted me in investing my assets at the highest level. She is personable, helpful and works in a timely manner. I live in another state and she communicates with me like I am standing at her desk. I couldn’t be happier with her and Naperville Bank and Trust. I feel like she is a personal friend as well as an investment guru. Dona is more than 5 stars for me!”
“Great bank with excellent service! I do both my personal and business banking at the downtown Naperville location. The team there is always friendly and helpful!”
“Tyler and Carmen were super friendly and spent plenty of time with my father and me to be sure we had all of the account information set up properly before we walked out the door.”
“I had the pleasure of working with Curt as my mortgage loan officer, and I couldn't be more satisfied with the experience. Curt was professional, knowledgeable, and incredibly responsive throughout the entire process. He took the time to thoroughly explain each step, ensuring I felt comfortable and informed with every decision I made. What stood out most was his genuine dedication to finding the best loan option tailored to my specific needs. Curt made what can often be a stressful process feel smooth and manageable. I highly recommend Curt to anyone looking for a trustworthy and skilled mortgage loan officer!”
“I've been banking with Wintrust for 26 years and counting! I went in last month and was helped by Dave Perucca. He helped me open a CD and savings account. He was so nice to work with-- super professional, friendly, and answered all my questions. Thanks Dave!”
“I’m helping my mother get her finances together, and we went to the Lombard branch on N. Main St. to get some help with her accounts. Adina was assigned to help us, and I’m so happy that we were assigned to her! She was very helpful through a lengthy process, working past her lunch time to get our issues resolved. Her help continued after we left as we had a few questions, we called and she responded as quickly as possible with answers. Good team effort at this branch overall, but especially so from Adina. This kind of customer service is hard to find, and mom and I are very appreciative!”
“St. Charles Bank & Trust has been my business and personal bank for many years. They have many convenient locations in the Chicago region and they can handle my simplest and most complex requests. It is a capable and professional organization from top management and through the entire organization. I want to applaud two specific people, Heather and Lori. They are both in my local area but at two separate branches. Heather routinely handles my business requests with skill and efficiency, Lori is a star when it comes to foreign exchange currency, as I routinely ask her to order currency for me as I travel abroad. While these items seem to be a challenge at other banks, they are easily handled at St. Charles Bank & Trust, that makes me a happy client. Thank You.”
“Our experience with Yesenia was great! She was very attentive, knowledgeable, and very accommodating of our needs as a small business as well as our personal banking needs. We are very excited and thankful to be banking with a bank who is eager to meet our needs and help our business to be more efficient and seamless, not to mention, feeling like we matter and not just a transaction. Thank you Yesenia for your time and attention!”
“Mercedes and her team will help you build your money! Check out their promo, Get up to $300 when you open a new checking account! Let the Old Second team be on your side!”
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“Though I bank at an affiliated credit union, the associates always treat me as if I was a member of their’s each and every time I need to make a deposit or withdrawal from my account at their affiliate… and the funds are always available immediately as if I had made the transaction at my credit union!!!”