“Aiden did a great job at helping me fix my phones with mixed esims. He was attentive and solved my problem. There are a lot reviews talking about lack of service or capabilities. T-Mobile Authorized Retailers are not the same as official T-Mobile stores and may have some limitations that only T-Mobile themselves have to handle.”
“Eli was so helpful!!! I was debating if I should switch from android to apple and he took the time to walk me through the pros and cons of each device. Extremely patient and so very kind. Jaimin also assisted me with making a choice on which phone I should purchase. He was beyond knowledgeable on walked me through on what would be the best fit for me. I hate to here he's leaving the company. He is such a remarkable asset to the Verizon team”
“Upon going into T-Mobile and Zionsville, I was greeted by Chloe instantly as I went in the door and she took care of everything I needed even when their system had a few troubles she navigated through an instant instantly and got me right where I needed to be sent me on my way. GOOD job Chloe! ?”
“This is the best T-MOBILE store with a great staff. Kole helped with an old issue of trying to get on the T-MOBILE app. Finally!!! He worked very hard with customer service to get me set up. Something no one could do! Helped us with new phones. The entire staff was ? great. Thank you so much!”
“I will miss T-Mobile but for now I have to sacrifice. I went in to pay off my phone and Gina helped me. She was so nice and I know she was there all day because my sister went in the morning & had her as well. Gina was super helpful to us both and did not give us a hard time for leaving. Makes you want to come back because the service has always been great! Online and in person.”
“Very friendly staff. Very busy location, sometimes there's a long wait. I suggest going online to Verizon and schedule an appointment, if you don't have a Verizon account you can schedule as a guest.”
“They have helped me greatly every single time I’ve been in. I was on the hunt for a specific case for my 15 plus and they helped me get it delivered to my house in less than three days. Highly recommend this store”
“This team is really helpful. I wrecked my phone on my way to catch a flight to Indy from Denver and it ruined my day. Zion was really helpful when I wanted a Pixel phone but had no means to find out what store I could find one at. I had to wait for a ride and felt very welcomed. Overall really impressed with the customer service.”
“Alex at the 86th street store is AWESOME! He went above and beyond trying to get our address fixed in the system. Got internet and tv but ended up canceling the tv service the next day because it was crazy slow and don't like the guide. Went back to YouTube tv but kept xfinity internet. Give the guy a raise, he's great on customer service! Downright good human too, he was feeding the homeless on Christmas day.”
“Had a great experience, a young man named Gabriel was very helpful and friendly. He easily took care of what I needed to do and offered to help me with other things I need while I was there.”
“Ask to have Brian help you. It seems the staff is generally new to xfinity. Brian helped a few of them while setting me up w/mobile service. Brian is busy as he didn't return my 2 phone calls for his help before visiting in person. Brian's been there 3 years and has complete knowledge of how the service works. He will tell you the complete downside to the different options that the sales force is trained to be vague on, which you will discover after signing up ... typical of today's service industries. Thanks Brian.”
“Went over here today, drove from Lafayette to see Alex. He is one of the most experienced sales associate I’ve ever had. Helped me setup my business account and found me the best deals and made the process very quick and easy.”