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“Aiden did a great job at helping me fix my phones with mixed esims. He was attentive and solved my problem. There are a lot reviews talking about lack of service or capabilities. T-Mobile Authorized Retailers are not the same as official T-Mobile stores and may have some limitations that only T-Mobile themselves have to handle.”
“Eli was so helpful!!! I was debating if I should switch from android to apple and he took the time to walk me through the pros and cons of each device. Extremely patient and so very kind. Jaimin also assisted me with making a choice on which phone I should purchase. He was beyond knowledgeable on walked me through on what would be the best fit for me. I hate to here he's leaving the company. He is such a remarkable asset to the Verizon team”
“Upon going into T-Mobile and Zionsville, I was greeted by Chloe instantly as I went in the door and she took care of everything I needed even when their system had a few troubles she navigated through an instant instantly and got me right where I needed to be sent me on my way. GOOD job Chloe! ?”
“AJ helped me out with a big issue I was having with my phone. She is really helpful?I did not know how I was going to fix this issue. I walked right in the store and she helped me out right away. I will definitely be coming back to this store in the future. There should be more people that are as nice and helpful as the employees in this store.”
“I will miss T-Mobile but for now I have to sacrifice. I went in to pay off my phone and Gina helped me. She was so nice and I know she was there all day because my sister went in the morning & had her as well. Gina was super helpful to us both and did not give us a hard time for leaving. Makes you want to come back because the service has always been great! Online and in person.”
“I have been a customer of Xfinity for roughly nine years. About two months ago, I went through their chat to try to lower our outrageous bill. The only way I could do so was to get rid of a landline phone, convert its number to a moto g cell phone, (which I never wanted because we all have our own cell phones; at a better rate). I lost my Mother two weeks ago. I have important places to call where you often have to wait on hold. If you are on hold for about 30 minutes (Social Security), a cell phone will drop the call automatically. So, I needed my landline back. Nine days ago, I started with Xfinity on this. Simple concept: turn off the moto g and put that number back to a landline. Agent was able to set things up where our bill did not go up at all...hmm. However, it's been nine days, and I still do not have a working landline. I probably lost the number I had to it originally, which I have had ever since becoming a customer of theirs. They finally, after four days, shut the moto g cell phone off. However, they never did the landline phone. Every time I contact an agent, I'm told they are working on it from the "backend," and I will have a working landline in 24-48 hours. Like I said, nine days and still no working landline. Oh, and they also like to bounce you around without warning to another agent. So, you get to play musical agents with them. Disgusting.UPDATE 5/7/24:After posting my initial review, Xfinity did reach out to me with a link to assist in the landline phone debacle. Shout out to Thomas A and Frank who both assisted in getting the situation fixed, and a landline WITH my old number working! Thank you both so much for your help!”
“They have helped me greatly every single time I’ve been in. I was on the hunt for a specific case for my 15 plus and they helped me get it delivered to my house in less than three days. Highly recommend this store”
“This team is really helpful. I wrecked my phone on my way to catch a flight to Indy from Denver and it ruined my day. Zion was really helpful when I wanted a Pixel phone but had no means to find out what store I could find one at. I had to wait for a ride and felt very welcomed. Overall really impressed with the customer service.”
“Had a great experience, a young man named Gabriel was very helpful and friendly. He easily took care of what I needed to do and offered to help me with other things I need while I was there.”
“Very friendly staff. Very busy location, sometimes there's a long wait. I suggest going online to Verizon and schedule an appointment, if you don't have a Verizon account you can schedule as a guest.”
“I was greeted immediately and Marquis (I didn't get his name written down, so I may be misspelling it) was professional and efficient in helping me with my service.”
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“Went over here today, drove from Lafayette to see Alex. He is one of the most experienced sales associate I’ve ever had. Helped me setup my business account and found me the best deals and made the process very quick and easy.”