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“Guadalupe was great! She helped us upgrade to a new phone, get a new iPad and get accessories in the most cost efficient way! We were pondering going to a different carrier, but the help she gave us confirmed that this is still a great company! Thanks and we love the new merch!”
“Stopped in today to get a new phone and was treated to some of the BEST customer service I’ve ever experienced! Huge thank you to Dustin, you’re a rock star ?”
“Dylan,Tyler and the entire team at Radio Shack Niles will restore your faith in smaller local electronic stores...Dylan the owner helped me get financed on a beautiful new E-bike today..they have a ton of flexible payment options and a very helpful staff.”
“Gerrence was a great help got me into my new galaxy 25 ultra showed me so much support and teaching me the system and how it works did a great job in explaining my bill he needs a raise”
“I went to make a change on my Verizon cell phone plan that I had tried to do with Verizon over the phone but wasn’t able to get it figured out. I decided to attempt it in person and I’m so glad that I did. Jose was the employee who helped me after an expected wait because it was late in the day after work hours. I learned so much from him about plan options and possibility of getting a new phone, which I decided to do. Things took longer than anticipated because of transferring old phone information to a new phone and Jose stayed even past closing time to make sure everything was accomplished as it needed to be. I have been back there twice since then with questions, nothing on his end, but situations with my phone and some other issues and he was always incredibly gracious and welcoming and helpful. Would recommend this store highly. I have been a Verizon customer for over 20 years and I would say this experience was the best I have ever had with this company.”
“Terrence has been great in advising us and helping us find the best plans for our cellular networks! A great listener, we are so delighted by the amazing service he has offered us. If Terrence is here, we will definitely come back! Great job, Terrence. Thank you!”
“Oskar was pleasant to work with on getting 7 tablets repaired for my company. Offered me a discount and had constant contact with me with the progres of the repairs on the tablets. Very happy and will bring any other devices back here for any future issues I may have!”
“George is excellent at his job and deserves employee of the month! He responded to my questions in great detail and was very patient during my upgrade. He even helped with choosing a new case and screen protector for my new phone. George is very attentive when it comes to listening to customers when they're describing what they they're looking for and providing it. My overall experience was great.”
“It was the best customer service I have ever received. I can't remember the name of the woman who help me set up my phone. She was professional and very kind. Outstanding”
“Out of ALL the miscellaneous Verizon people we’ve dealt with in the last week, Zoe at this location was the only one that was actually helpful. She was able to PROPERLY help us and get us all squared away - and all we needed was a hotspot lol. Thank you Zoe! You are a rockstar”
“After months of trying to get my problem solved, the manager here fixed it for me in no time, saved me a bunch of money, and even gave me some tips that got me set up better than before. Roy is the best! Definitely give this guy your business.”
“The employee who helped me, Ethan, was very nice and was able to help me with some serious issues I was having with my cell phone. He has great customer service skills.However, there was also another employee there that was using profanity in front of me. I don't feel that is very professional. Hopefully someone can talk to him about what professional behavior looks like.”
“We were helped by Bryant S. He was amazing! Super informative and helpful! Helped us get the best deal possible. I highly recommend this location and ask for Bryant!”
“Want to give a BIG shout out to Stevie Christian, District Manager and Jairo Gonzalez Store Manager in the middle of the Nationwide outage. I spent several hours getting a new phone to replace a phone I lost. They were amazing, helping me, helping other people, problem solving and acknowledging people as they entered the store and explaining what was happening.
This is the BEST team I have of ATT Staff I have ever worked with.
Thank You - Cynthia”
“Amazing experience. Traveling through from Florida in a motorhome. Wife cracked screen on an S10+...much older phone. Kilal bent over backwards, found a new screen locally and replaced it in 2 hours. Very nice, very professional and very knowledgeable about cell products. I wish we had a place like this near home!!”
“Salesman was very helpful, and respectful. Really knew what he was doing and answeted all my questions that I had and didnt act like he wanted to rush us out of the store.”
“Charli assisted me today, I was wanting a smart watch. She was very knowledgeable and very helpful. If you r ever in need of a cell phones or any accessories go in and see Charli @ the Cricket on Ireland road.”
“Already a customer , came back to same store looking for a good deal because I love my phone service and Stacey was great, very helpful ! Got a tablet I can hook up to a keyboard, much easier for school m! Thank you Metro !”
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“Neri was wonderful. He patiently and pleasantly explained all aspects of my iPhone and options. He helped to transfer everything from my old phone also. Great experience at Granger Verizon!”