7:30AM - 10PM
9131 Indianapolis Boulevard, Highland
Battery Stores
“Jim is an Angel from above.
I came in panicking, thinking my battery was installed backwards for silly reasons, although I had been experiencing electrical problems. I was moving my battery to start my car.
He immediately came and checked it out for me. He actually discovered my battery was not fully connected at all. When I say Jim is an ANGEL, I mean it!
He went above and beyond to help me in every way. The other staff members were just as awesome! I highly recommend this location<3
I felt like family was taking care of me, so much love and care<3”
“Brianna at O'Reilly Auto Parts helped me out so much! She had excellent customer service skills! I will definitely make this my go to store for all my auto needs!”
“I’m relatively new to Highland- I moved up to the region from Indy for medical school at IUN. Because my closest family support is far away, I have to handle things on my own a lot, for better or worse. That includes getting new windshield wipers, which I’ve been privileged enough to have an awesome dad who has taken care of that for me up until this point ?. I went to the O’Reilly Auto Parts near Ridge and Broad Street, and the kind gentleman at checkout offered not only to put them on for me, he also taught me how to do it myself for next time. That small gesture meant the world to a homesick girl who needed a girl-dad in that moment. I wish that sweet man nothing but peace and joy! All this to say, if you ever are in need of all things cars, I recommend the O’Reilly on ridge. They’ll get you right and if you’re lucky, make your whole week too??”
“We're from out of state, and our truck started making a terrible grinding noise. We limped into the parking lot and diagnosed the problem. Wheel bearing. The employees went above and beyond helping my husband get parts and tools so we could get back on the road safely. Thank you for being there for us when we were so far from home!”
“This place I’ve always been helped by the same guy who works at night. Gd is professional, always gets me the best product for my money, and overall is what a customer service agent should be.”
“The employee who was working on Saturday April 4th was great. He seemed to be doing everything even tho there were other employees.
We were visiting from out of town, and he took the time to replace both rear turn signal bulbs so we could safely continue our trip. Thank you”
7:30AM - 9PM
3717 Richard Gordon Hatcher Blvd, Gary
Battery Stores
“I was in there today and I spoke with a gentleman name Robert he was very phenomenal I didn’t know the name of my part, but he took the time out and help me figure out what part I needed. I was stranded on the road. I wasn’t even from around here. I called O’Reillys and he told me to come in and he would take care of me and that’s exactly what he did. Very outstanding gentleman”
“Great customer service provided by Citlaly. She went above and beyond and provided top-tier service. Greeted me with a smile and she was determined to assist me with replacing my wiper blade, She didn’t quit until she got it right and it only took her about 10 minutes. This was the fourth auto parts store I’d visited this week and none of the men were able to install my wiper blade but this young lady she made it happen. I will not hesitate to visit this location for all my auto parts needs in the future.”
7:30AM - 10PM
2415 Ridge Road, Lansing
Battery Stores
“Years ago I met a man named Scooter at O'Reilly's Auto Parts in Lansing. He impressed me with his warm welcome, professional expertise, and can-do attitude! He was like a breath of fresh air in the auto retail business. Since that day, I have returned time and time again only to receive the same outstanding customer service, singing his praise to my family and friends. On my most recent shopping visit, there was a little lady sitting on a chair, whose car had overheated. Scooter called a tow truck for her and was taking care of her until they arrived. She was telling me what I already knew, that he is a wonderful human being and amazing representative of O'Reilly's Auto Parts! I've never before left a message like this, and it is long overdue. BEST PLACE IN TOWN! Thank you, Scooter, whom I now call friend.”
“While the store didn't have the part I was looking for. Teira went above and beyond help me in every way she could to find the part, event houough it wasn't available. I commend her for her service.”
“I had an amazing experience at O’Reilly Auto Parts. The team here is incredibly helpful, especially Darrel, Nathaniel and Jerry.
My car brakes were having an issue and since it was Sunday, there were no mechanics available. I simply asked if they could help and even though they could have easily said no, they immediately stepped in and took the initiative to help us. Their kindness, professionalism and willingness to go above and beyond made a stressful situation so much easier.
It’s rare to come across people who genuinely care about helping others. A huge thank you to Darrel, Nathaniel and Jerry for your outstanding customer service and generosity. O’Reilly Auto Parts is lucky to have employees like you!”
“I spoke to a very nice customer service agent (sorry, don't remember her name) who told me the price for the bulbs they supply to Amazon are 1/2 price if I order it direct from Interlight. So, in addition to the bulbs I bought from Amazon, I decided to order 2 more directly from Interlight. I give the 50PAR20/NFL/H - 1BB37E3 Light bulb 5+ stars. They work #1 and #2, they work quite well. I have an Allure Range Hood. My home was built in 1985 and I am not the original owner so, I don't know if the original Range Hood made by Allure is the original Range Hood (?). Because of the price of the bulbs from Amazon, I was considering replacing the range hood since I could not find replacement bulbs on my own. So I began my lightbulb journey with the bulb to be replaced in hand. My first stop on the replacement lightbulb journey was Lowes. I asked for help and the sales person recommended something that was close so I tried those. No luck so back to the store to return them. Then I went to Home Depot. The sales person there gave me 4 different options to try. All were unfortunately not fitting just right so it was back to Home Depot to return them. Finally, I went to a professional lighting store in Tyson's Corner Virginia. Most people that live in this area know how awful the traffic can be there but I thought they would have the right bulb. I was sold two lightbulbs by the sales person assuring me they would work. Off I went with hopeful anticipation they would work. Nope! So I went back to the store in Tyson's Corner and returned them. So I thought, I'll try the lightbulbs from Amazon and see what happens, what Have I got to loose except $150. I got them, put them in and prayed. Low and behold, they work! When speaking to the Interlight Customer Service person, she answered my questions including my question about how to used them. When you use them, turn them on for a long as you need them. Don't turn them off and back on again say 5 minutes later. They will wear out more quickly if you do that. Doing so does something to the Mercury in the bulb. The package the bulbs came in has this nomenclature 50PAR20/NFL/H - 1BB37E3. That is very important when you are looking for these specific bulbs so I learned. $75 a piece from Amazon, $35 a piece from Interlight - Amazon more expensive than another merchant? Imagine that. Thanks Interlight :-)”
“I went in for windshield wipers and asked for them to be installed. Mia assisted me and was very helpful and fast during the installation. She is very knowledgeable on her products”