7AM - 7PM
7023 E 86th St, Indianapolis“Very helpful and accommodating! My car broke down and I needed a car trailer. They were about to close down. However, they helped me get a car trailer and all hooked up. Highly recommend!”
“The check-in process within the store was a little time consuming as there were many renters in line that had not yet made reservations. It was aggravating to have to wait behind them in line when I already had a reservation. I was not completely comfortable with the "online" self check-in as I know that someone from U-Haul has to come out and verify connection with operable brake lights and turn signals. The trailer was brand new. It had improved connection components and it only took 5 minutes to connect it to my trailer and I was on my way. Return was easy as well, I was able to remove it myself and leave it for check-in the next day.”
“Their customer service needs improvement. Kind of slow and not the best at communication. When I had a bad customer experience, the district manager made it right but it was frustrating getting there.”
7AM - 7PM
5251 N Keystone Ave, Indianapolis“They had plenty of moving boxes available in the store at great prices, and the woman working at the counter was exceptionally helpful. She even gave me an extra box which something shipped to their store arrived in!”
“I went into this location yesterday and received great service. I didn't know which towbar I needed or how to mount it properly for when I need it next month. The young man who assisted me gave me great service. Management was available for additional and follow up questions as well. So sorry I didn't get either of their names.”
7AM - 7PM
6014 Michigan Rd, Indianapolis“The staff at this location was VERY helpful with a different and stressful move that I just completed.I had to delay the pickup of a vehicle transport trailer because I needed to complete loading the truck before connecting to trailer.I had to reschedule that pickup several times because loading the truck took several days longer than I expected.When I finally got it loaded and picked up the transport, they helped me get it connected and loaded so I could transport my car safely.”
7AM - 7PM
2960 Lafayette Rd, Indianapolis“I had an ongoing issue since 11/2024 with getting my storage unit credited because I was supposed to have received one month free when purchasing the unit. I wasn’t able to get ahold of the store manager to resolve the issue. I called 01/09 in the afternoon and spoke with Gigi. She was excellent, efficient, and kind. She followed up with me to inform that my account was updated and credited. I truly appreciated her time and effort. Thank you!”
7AM - 7PM
2701 Shadeland Ave, Indianapolis“Well stocked and organized. Customer service was alright. First visit, no comment. Everyone is allowed to have an off day, probably recovering from the customer before me. Second visit, better. We will rent again, and I do recommend them ?”
“Bri at Lynhurst & Washington St, was amazing. There’s a few other locations closer to home but will definitely be coming back to this one just because of her. I really appreciate her at the very last minute before closing and with such short notice.”
“Excellent service and really good communication. I've done business with Allied for many years and they've deserved 5-star reviews in each transaction. This is a great family owned and operated business with uncommonly professional help.”