U-Haul Moving & Storage of Southern Plaza is described as a very well organized outfit with great customer service and stellar teamwork. The staff is noted for being cool and collective, knowing what they are doing, and providing quick and easy service from reservation to drop-off with no hassle. Assistance, such as a prompt vehicle jump-start, is handled efficiently. However, some customers reported issues with online ordering not working, which required in-store purchases and led to complications with return time and fuel credit. Despite this, many customers express a strong intent to return and recommend the location.
I did not like how the online ordering was not working making me have to complete my purchase inside the store, taking 30 minutes off my return time, and not giving me credit for putting extra gas in the vehicle on return.
August 2024
There’s a white guy with long hair in this place I think his name is Samuel he is the worst employee to deal with he showed no respect for customers he acted has a racist man
July 2024
Was not very helpful with my reservation. Stated that they did t see my reservation that I had made online and couldn’t fulfill it. Instead Of finding me another location that could meet my needs they suggested I drive 20 minutes away to get a dolly.
