Verizon in Indianapolis offers a reliable and friendly service for all mobile and internet needs. Customers can visit the store for the latest phones, 5G home internet, and business solutions. There is an option to schedule in-store appointments or place online orders, which can be picked up in-store or delivered quickly. Many reviews highlight the store’s quick service and helpful staff. One customer noted a seamless experience when adding a line and getting a new phone, spending less than $50 and only 20 minutes in the store. Another customer praised a staff member for being patient and thorough while explaining their phone plan. However, some customers expressed frustration with restocking fees associated with promotional items. Overall, the Verizon store on Washington Street is recognized for its knowledgeable and friendly service, making it a recommended destination for mobile needs.
Justin done a fantastic job from start to finish. I upgraded my wife’s phone for Mother’s Day. Justin made the process quick and painless. Highly recommend this location.
January 2026
Came in to get help setting up my phones. The reps were all nice and helped out and got everything up and running… 10/10 service.
January 2026
Best Verizon experience I've had!! Thank you Jacob & June for being so patient, helping me pick out a phone to take home today, and explaining payment plans and promotions. 😊
